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What happened to the Mayor Program?

MerchantCircle has been working on some big changes for our large network of merchants and consumers. These changes will improve online visibility for merchants while optimizing usability for a better customer experience.

Throughout the past year, our team of seasoned engineers and developers have been looking closely at MerchantCIrcle to determine which features should be replaced, moved or improved in order to make this big change successful.

The Mayor Program, a fantastic networking feature, has been moved to the inside of all merchant dashboards. We value the positive impact this program has had on connecting more merchants so we are keeping the program alive in the dashboard--in every merchants' homepage!

The Mayor program will no longer be visible on listing pages. In its place, we have pushed out a couple of exciting new features, including service requests - designed to bring MORE customers to your page and new layout and functionality designed to KEEP them there! After all, what good is any program if customers don't hang around long enough to notice it?

We certainly apologize if this change caught you off guard, but we assure you it is 100% for your benefit and the benefit of the entire network! Remember, our primary goal is to help merchants and customers using MerchantCircle CONNECT!
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  • 3
    What a freaking joke you guys TOTALLY f$cked over EVERY mayor in every city. Site is totally a waste of time now. No what you greedy bastards did as usual is treat your members like crap and wanted more ad space so you kicked off the mayors listings. Traffic for this site has went down according to Alexa by 50% the last year or so because you treat members worse than the Nazi's treated the Jews. Another year or so you'll be the MySpace of local directories.
    • This is a complete outrage! Merchant Circle's greed has cost us thousands of dollars, thousands of hours and they have deleted all of our efforts overnight replacing them with Google Ads!

      For those of you who don't understand how it works, let me explain: Merchant Circle gets paid by Google for every time their Ads are shown or clicked on, Merchant Circle removed major components on our page, such as the "Mayor" status and replaced them with Ads only they can cash in on. Of course they offer a "paid" service to remove the Ads (WITH THEIR LATEST UPGRADE BEING A CLEAR EFFORT TO FORCE US TO PAY), but there is no point, as even if the ads are removed, all of our efforts were removed also and we cannot get back our "Mayor" status.

      $3,600 DOLLARS LOST BECAUSE OF MERCHANT CIRCLE'S GREED
      We paid $200/month x 18 months = $3,600 to our developer to send invitations out every morning

      Over 1,000 Hours Wasted BECAUSE OF MERCHANT CIRCLE'S GREED
      3 Hours a day x 365 Days = 1,095 Hours Completely Wasted

      Our Merchant Circle Mayor Status Lost BECAUSE OF MERCHANT CIRCLE'S GREED
      It took us 18 months of daily effort and a lot of money invested to reach Merchant Circle Mayor Status

      Search Engine Placement Lost BECAUSE OF MERCHANT CIRCLE'S GREED:
      After 18 months of Search Engine Optimization, our Merchant Circle page no longer appears on the 1st page of Google; it doesn't appear at all on the first 10 pages!

      FREE Quote Button Now Benefits Our Competitors BECAUSE OF MERCHANT CIRCLE'S GREED:
      After 18 months of money and effort invested, we had finally received a quote request via the button. Now the button takes you to our competitors... Isn't it just great that Merchant Circle would use our effort and our money to get our page to the 1st page of Google only to remove everything we had worked for and hand the quotes to our competitors? As if it wasn't enough, let's remove all positive results we had achieved through blood, sweat and tears and replace them with Google Ads that only Merchant Circle benefits from.

      I agree with the all the "real" comments on this page (there are a lot of fake ones trying to promote positive feedback)... PUT IT BACK, PUT IT BACK, PUT IT BACK!!!

      We have three accounts with Merchant Circle... Now Useless
      We have signed up clients on Merchant Circle... Now Useless
    • Once is enough Luigi..gezzz. but probably feel the same way loosing thousands. Your mistake is putting all your apples in someone elses' shopping cart. Huge mistake optimizing MC page as your only source being found on the net. You or I do not "Own" this site, having FTP or DNS. Once you do, you can promote, change, update the site ever which way you feel, just like the owners here did, not that I agree with this Micky Mouse look and feel, only trying to get clicks to Their Adsense ads.

      Suggest anyone like Luigi, having only MC, Stop, and seek building a website/blog for goodness gracious, being 10 times better than your MC page, like Denver house painting very proud of, providing our services to local Denver residents and businesses, through our own efforts, and no one else. Matter of Fact, site is in Direct Competition with MC, Super Media, YellowBook, Yelp, Service Magic, and all the rest of free directories on the organic web, therefore having preference, always looking to improve my Own site, not near as much as others, linking to me. :) It's time for everyone to pull heads out of the sand, and start smelling the roses.
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  • 3
    I am very upset at Merchant Circle for it's decision to bury the Mayor program.
    My marketing director worked for over a year to achieve Mayor status in San Bernardino, only to see it hidden from view. This is an insult to his efforts and to my company, KCAA Radio.

    In my experience, such bad decisions are made by an enemy from within. No logical business builder would made such a decision unless it was intended to destroy incentives and lower the company value for an insider buyout.

    Fred Lundgren
    ceo
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  • 3
    If MC thought for a second that the dashboard was a good place for advertising there would be paid advertising there. Putting the mayor in this positing is not worth the time spent to reach the top in a big city and does nothing to advertise to clients outside the city as they would have their own mayor's info there. MC rolled out that program and lots of us invested time into it for the advertising it offered - now to take it away with no warning after months and months of working to get to the top of the list is CRAP!!!!
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  • 1
    I am very upset that the Mayor program has been basically stuck in the closet. It means absolutely nothing now that potential customers can't see it and therefore there is no incentive to connect with other merchants anymore. The businesses that acheived Mayor status will tell you that in most cases this was not a small feat...it took a great deal of time (and time is money) to acheive this status and keep it. Now it looks like all this work and networking was for nothing. I have always thought MC was one of the best place for business networking and social media marketing up til now...but between this Mayorship highjacking and the fact that you can never reach support live for anything unless you pay for it...I'm going to focus on other social media sights. THe mayor program was very important to the businesses who were the most committed to MC success and now I feel like you just stabbed your best supporters in the back. Very sad!
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  • Hey everybody,

    We're sorry to surprise you like this. MerchantCircle did send out some emails talking about these recent changes, but we know how busy people can get and emails often go unnoticed.

    I want to assure you that the recent changes are for the awesome benefit of merchants and customers using the MerchantCircle network.

    Here's an article explaining a little more. . .

    http://merchantcircle.assistly.com/cu...

    Hope everyone is having a fabulous day.

    Cheers,

    Trish
    • view 1 more comment
    • BULLSHIT to the 10th Power!!! You removed everything that meant something to us. You removed everything we have worked hundreds of hours on. You removed information that has cost us thousands of dollars to obtain (like the Mayor Status). This "benefits" were only for Merchant Circle's pocketbook at the expense of it's merchants. We are deeply disappointed and will be taking our business and our client's business (yes, we were the company setting up Merchant Circle accounts for local vendors) and will be setting up accounts for them elsewhere.
    • I think they used to say that back in the middle ages when they bled people to remove the evil spirits that were making them sick. "This is all for your benefit" . They usually bled to death but at least it was for their own good. There's comfort in that isn't there?
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  • 4
    Never mind the BS - Mayors were PROMISED EXTERNAL exposure and I for one want my mayorship to be visible extrnally on ALL of the MC sites in my city as promised.

    Any other mayors with me?

    OCCUPY MERCHANTCIRCLE!!
    • This is a complete outrage! Merchant Circle's greed has cost us thousands of dollars, thousands of hours and they have deleted all of our efforts overnight replacing them with Google Ads!

      For those of you who don't understand how it works, let me explain: Merchant Circle gets paid by Google for every time their Ads are shown or clicked on, Merchant Circle removed major components on our page, such as the "Mayor" status and replaced them with Ads only they can cash in on. Of course they offer a "paid" service to remove the Ads (WITH THEIR LATEST UPGRADE BEING A CLEAR EFFORT TO FORCE US TO PAY), but there is no point, as even if the ads are removed, all of our efforts were removed also and we cannot get back our "Mayor" status.

      $3,600 DOLLARS LOST BECAUSE OF MERCHANT CIRCLE'S GREED
      We paid $200/month x 18 months = $3,600 to our developer to send invitations out every morning

      Over 1,000 Hours Wasted BECAUSE OF MERCHANT CIRCLE'S GREED
      3 Hours a day x 365 Days = 1,095 Hours Completely Wasted

      Our Merchant Circle Mayor Status Lost BECAUSE OF MERCHANT CIRCLE'S GREED
      It took us 18 months of daily effort and a lot of money invested to reach Merchant Circle Mayor Status

      Search Engine Placement Lost BECAUSE OF MERCHANT CIRCLE'S GREED:
      After 18 months of Search Engine Optimization, our Merchant Circle page no longer appears on the 1st page of Google; it doesn't appear at all on the first 10 pages!

      FREE Quote Button Now Benefits Our Competitors BECAUSE OF MERCHANT CIRCLE'S GREED:
      After 18 months of money and effort invested, we had finally received a quote request via the button. Now the button takes you to our competitors... Isn't it just great that Merchant Circle would use our effort and our money to get our page to the 1st page of Google only to remove everything we had worked for and hand the quotes to our competitors? As if it wasn't enough, let's remove all positive results we had achieved through blood, sweat and tears and replace them with Google Ads that only Merchant Circle benefits from.

      I agree with the all the "real" comments on this page (there are a lot of fake ones trying to promote positive feedback)... PUT IT BACK, PUT IT BACK, PUT IT BACK!!!

      We have three accounts with Merchant Circle... Now Useless
      We have signed up clients on Merchant Circle... Now Useless
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  • 4
    People MerchantCircle is nothing more than a company (hundreds out there doing this) that took every business listing off the Yellow Page and put them online. 95% of the listings on MC are dead or unclaimed listings with no value.

    The people that built MC and gave it any value are the local business owners that generate 100% OF ALL CONTENT FOR FREE for MC to profit from. We write the blog and forum posts, we fill out our profiles in detail, we upload the pictures and videos, we leave the hundreds of thousands of comments on each other's profiles and blog/forum posts.

    WE ARE MERCHANTCIRCLE, sadly MC is oblivious to this point.

    This is what we ALL must do, stop ALL payments to MC right away that your paying.Second do not login into your account, don't generate any content anymore, don't do anything!

    In 3 months MC will lose another 50% or more of there traffic and fall to 2000-2500 or lower on Alexa.

    They have already lost HALF of there traffic the last year or so, meaning they have lost HALF of there GOOGLE ADSENSE revenues, meaning they have lost HALF there company revenues. This is why there making our profiles looks like crap adsense farms that Google has stated publicly they hate.

    This is why they got rid of that huge mayor of MC banner on every page, by getting rid of that it allows them to add 3-4 Google Adsense banners and that was probably also one of the first thing people clicked before on every page and they don't want that.

    They want people to click there ad sense ads, NOT call or email us. They make no money helping us. MC makes I'd say 80-90% or more of there money from Adsense since there customer service is so awful and products suck.

    The page load crap answer for why they got rid of the most valuable thing (Mayor program) in MC, is the most BS lie there is. I have been a online marketer for 12+ years, built this little business (one of many I own) from $0 to 6-figures on $16.95 a month in 7 months (a few years back) because I'm a $200 per hour SEO consultant and use SEO/social media for myself and clients nationwide.

    They are insulting your intelligence when they say they got rid of the Mayor program for page load reasons, page loading time is 1 of like 100+ factors in Google's formula any knowledgeable SEO person knows that. But that is the answer the higher ups and have told Trisha to spin it as.

    MC = Netflix diaster in 2011 or SOPA in 2012!!!
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  • 2
    It is a bit upsetting that everyone put some much effort into the Mayorship!
    Fence Raleigh | Fence Atlanta
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  • I’m Frustrated! Furious! Unimpressed!
    1
    I convinced my general manager that Merchant Circle might become the Facebook for small businesses/merchants and have spent many hundreds of hours building a network and staying involved with MC. The other day when I logged in I thought you had been hacked. To find out that the destruction of your site was an intentional inside job is shocking. Someone said you will be the MySpace of small business. I think it will be more like the AOL ...

    The Mayor program change is just one slap in the face. The new design is horrible and I haven't yet figured out how to even connect with another merchant. All those buttons have disappeared. Doesn't matter. You have just shaken the community's confidence in you and MC to the core and I for one will no longer spend any more time on this site. I will also recommend that we cancel all premium services.

    I'm, moving on and looking for a new community that calues it's members. Anyone have any good suggestions?

    P.S. I can't believe that in order to post this I can't even use my MC login. I have to use Facebook, Google, or some other login that MC must have affiliate deals with.
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  • I’m disgusted
    2
    This is BS. The Mayor feature doesn't even show up on the community page. MC has made the mayor program absolutely worthless. Page load is absolute BS and is like the previous poster said pretty damn irrelevant.
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  • I’m Let's take action
    3
    I think the MC Mayors have suffered sufficient damages to establish a cause of action as a damaged class. Is there a lawyer in the house?
    • This is a complete outrage! Merchant Circle's greed has cost us thousands of dollars, thousands of hours and they have deleted all of our efforts overnight replacing them with Google Ads!

      For those of you who don't understand how it works, let me explain: Merchant Circle gets paid by Google for every time their Ads are shown or clicked on, Merchant Circle removed major components on our page, such as the "Mayor" status and replaced them with Ads only they can cash in on. Of course they offer a "paid" service to remove the Ads (WITH THEIR LATEST UPGRADE BEING A CLEAR EFFORT TO FORCE US TO PAY), but there is no point, as even if the ads are removed, all of our efforts were removed also and we cannot get back our "Mayor" status.

      $3,600 DOLLARS LOST BECAUSE OF MERCHANT CIRCLE'S GREED
      We paid $200/month x 18 months = $3,600 to our developer to send invitations out every morning

      Over 1,000 Hours Wasted BECAUSE OF MERCHANT CIRCLE'S GREED
      3 Hours a day x 365 Days = 1,095 Hours Completely Wasted

      Our Merchant Circle Mayor Status Lost BECAUSE OF MERCHANT CIRCLE'S GREED
      It took us 18 months of daily effort and a lot of money invested to reach Merchant Circle Mayor Status

      Search Engine Placement Lost BECAUSE OF MERCHANT CIRCLE'S GREED:
      After 18 months of Search Engine Optimization, our Merchant Circle page no longer appears on the 1st page of Google; it doesn't appear at all on the first 10 pages!

      FREE Quote Button Now Benefits Our Competitors BECAUSE OF MERCHANT CIRCLE'S GREED:
      After 18 months of money and effort invested, we had finally received a quote request via the button. Now the button takes you to our competitors... Isn't it just great that Merchant Circle would use our effort and our money to get our page to the 1st page of Google only to remove everything we had worked for and hand the quotes to our competitors? As if it wasn't enough, let's remove all positive results we had achieved through blood, sweat and tears and replace them with Google Ads that only Merchant Circle benefits from.

      I agree with the all the "real" comments on this page (there are a lot of fake ones trying to promote positive feedback)... PUT IT BACK, PUT IT BACK, PUT IT BACK!!!

      We have three accounts with Merchant Circle... Now Useless
      We have signed up clients on Merchant Circle... Now Useless
    • Fred, you need to get serious. Not much of a lawyer, You have to be kidding, not knowing anything about the web. As unfortunate as it may be for many, probably feeling the same way loosing thousands. Your mistake is putting all your apples in someone elses' shopping cart. Huge mistake optimizing MC page as your only source being found on the net. You or I do not "Own" this site, having FTP or DNS. Once you do, you can promote, change, update the site ever which way you feel, just like the owners here did, not that I agree with this Micky Mouse look and feel, only trying to get clicks to Their Adsense ads.

      Suggest anyone like Luigi, having only MC page, Stop! And seek building a website/blog for goodness gracious, having everything like your your MC page, and then some! like Denver house painting , providing painting services to local Denver residents and businesses, through our own online efforts, and no one else. No one else can change, update, modify my website, without MY prior approval. comprende`?

      Matter of Fact, site is in Direct Competition with MC, Super Media, YellowBook, Yelp, Service Magic, and all the rest of free directories on the organic web, therefore having preference, always looking to improve my Own site, not near as much as others, linking to me. :) It's time for everyone to pull heads out of the sand, and start smelling the roses, concentrating on your own site, while linking to these mentioned. Having a title page since MC inception back in 2008, I can honestly say I cannot attribute 1 job directly from my page here, although, nice link back to my site, I refuse to pay for online marketing/advertising.

      Always being Very Careful with Online Marketing Programs and PPC. Nothing against MC, I have been burned twice with the second largest online reseller of PPC, Super Media. Just google Super Media Lies #1 on Google, explaining my unfortunate experience, nearly filing a complaint with the Attorney General of the State of CO. Unfortunately, not here, as long as MC is following through with the clicks to Their page, where You are listed. hahaha, That's like beating a dead horse with stupidity, I'm afraid.

      Leaving you with all these threatening comments, shows your lack of knowledge of the web, and websites in general, I'm sorry to say.
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  • 3
    The entire new format of the Merchants home pages is a disaster. And to do away with the Mayor listing on the merchants site is a hugh insult, so many merchants work extremely hard at achieving and maintaining the Mayor status.
    It always amazes me when compaines hire someone to evaluate what changes need to be made to "improve" things. Instead of asking the people who use them daily and know what works and directs more business to their sites.
    Since these changes the amount of hits on my site has dropped dramatically, and my returning customers have done nothing but complain about how "Horrible" my new home page is, the are totally confused when visiting, and want the original layout and format back.
    I'm all for change, though change for the BETTER and not for the WORSE.
    M.C. use your head and don't forget what put you on top, when you make changes, and they are hurting the Merchants which is why we are all here. It's time to own up to it being a mistake and go back to what has worked for years, before it's too late and more damage is done.
    George
    Mobile Diagnostic & Auto Repair, LLC.
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  • 3
    I spent a lot of time and energy to become mayor in my town, now has that been tucked away.

    What even more annoying is when you search my city my store doesn't even come up, instead it gives a list of people who haven't even bothered to register with MC.

    What's up with that!?!?!?

    • This is a complete outrage! Merchant Circle's greed has cost us thousands of dollars, thousands of hours and they have deleted all of our efforts overnight replacing them with Google Ads!

      For those of you who don't understand how it works, let me explain: Merchant Circle gets paid by Google for every time their Ads are shown or clicked on, Merchant Circle removed major components on our page, such as the "Mayor" status and replaced them with Ads only they can cash in on. Of course they offer a "paid" service to remove the Ads (WITH THEIR LATEST UPGRADE BEING A CLEAR EFFORT TO FORCE US TO PAY), but there is no point, as even if the ads are removed, all of our efforts were removed also and we cannot get back our "Mayor" status.

      $3,600 DOLLARS LOST BECAUSE OF MERCHANT CIRCLE'S GREED
      We paid $200/month x 18 months = $3,600 to our developer to send invitations out every morning

      Over 1,000 Hours Wasted BECAUSE OF MERCHANT CIRCLE'S GREED
      3 Hours a day x 365 Days = 1,095 Hours Completely Wasted

      Our Merchant Circle Mayor Status Lost BECAUSE OF MERCHANT CIRCLE'S GREED
      It took us 18 months of daily effort and a lot of money invested to reach Merchant Circle Mayor Status

      Search Engine Placement Lost BECAUSE OF MERCHANT CIRCLE'S GREED:
      After 18 months of Search Engine Optimization, our Merchant Circle page no longer appears on the 1st page of Google; it doesn't appear at all on the first 10 pages!

      FREE Quote Button Now Benefits Our Competitors BECAUSE OF MERCHANT CIRCLE'S GREED:
      After 18 months of money and effort invested, we had finally received a quote request via the button. Now the button takes you to our competitors... Isn't it just great that Merchant Circle would use our effort and our money to get our page to the 1st page of Google only to remove everything we had worked for and hand the quotes to our competitors? As if it wasn't enough, let's remove all positive results we had achieved through blood, sweat and tears and replace them with Google Ads that only Merchant Circle benefits from.

      I agree with the all the "real" comments on this page (there are a lot of fake ones trying to promote positive feedback)... PUT IT BACK, PUT IT BACK, PUT IT BACK!!!

      We have three accounts with Merchant Circle... Now Useless
      We have signed up clients on Merchant Circle... Now Useless
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  • 1
    The mayor program, and my pride in accomplishing becoming mayor were the only reasons I continue to use MC. I'm already canceling my paid services and unless the mayor program comes back I plan to stop using and stop telling my clients about the site all together.
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  • I’m PISSED
    3


    TIME FOR A CLASS ACTION LAWSUIT

    THERE WERE MANY LAWYER MAYORS AFFECTED
    • view 2 more comments
    • Cal keeps commenting because he keeps pitching his website "Denver Painters" and simply doesn't get that WE DO have websites and this is a secondary source of advertisement. I do give Cal credit for squeezing every oz. of Backlink Juice he can out of Merchant Circle... might as well get something out of it...LOL...
    • Cal may be on to something. I personally put a lot of effort into being a mayor as well. But we do not control MC. So it is time to figure out what works for us now, and work it.... or move on
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  • 3
    I really think MC failed to realize the value of the Mayor Program. I not only spent a lot of time just to get in the top 10 which I finially did today. But because the Chicago Metro area is made up of over 100 subburbs I looked at the mayors in some key subburbs to find good connections to invite. Now I can't do that. I can only do that for the City I live in now.

    The Mayor program not only gave the mayor extra recognition but it also allowed us to find more connections in our own market. Yeah you say you can invite connections via the Network tab but that feature doesn't work well and sometimes doesn't even find a business that is in MC.

    Without the mayor program restored it makes is harder for me to find connections in the metro area. MC should really consider bring this back to same MC.

    There are many issues with this new format that really devalue the use of MC. It just doesn't look like it was really thought out well.
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  • 2
    This is a complete outrage! Merchant Circle's greed has cost us thousands of dollars, thousands of hours and they have deleted all of our efforts overnight replacing them with Google Ads!

    For those of you who don't understand how it works, let me explain: Merchant Circle gets paid by Google for every time their Ads are shown or clicked on, Merchant Circle removed major components on our page, such as the "Mayor" status and replaced them with Ads only they can cash in on. Of course they offer a "paid" service to remove the Ads (WITH THEIR LATEST UPGRADE BEING A CLEAR EFFORT TO FORCE US TO PAY), but there is no point, as even if the ads are removed, all of our efforts were removed also and we cannot get back our "Mayor" status.

    $3,600 DOLLARS LOST BECAUSE OF MERCHANT CIRCLE'S GREED
    We paid $200/month x 18 months = $3,600 to our developer to send invitations out every morning

    Over 1,000 Hours Wasted BECAUSE OF MERCHANT CIRCLE'S GREED
    3 Hours a day x 365 Days = 1,095 Hours Completely Wasted

    Our Merchant Circle Mayor Status Lost BECAUSE OF MERCHANT CIRCLE'S GREED
    It took us 18 months of daily effort and a lot of money invested to reach Merchant Circle Mayor Status

    Search Engine Placement Lost BECAUSE OF MERCHANT CIRCLE'S GREED:
    After 18 months of Search Engine Optimization, our Merchant Circle page no longer appears on the 1st page of Google; it doesn't appear at all on the first 10 pages!

    FREE Quote Button Now Benefits Our Competitors BECAUSE OF MERCHANT CIRCLE'S GREED:
    After 18 months of money and effort invested, we had finally received a quote request via the button. Now the button takes you to our competitors... Isn't it just great that Merchant Circle would use our effort and our money to get our page to the 1st page of Google only to remove everything we had worked for and hand the quotes to our competitors? As if it wasn't enough, let's remove all positive results we had achieved through blood, sweat and tears and replace them with Google Ads that only Merchant Circle benefits from.

    I agree with the all the "real" comments on this page (there are a lot of fake ones trying to promote positive feedback)... PUT IT BACK, PUT IT BACK, PUT IT BACK!!!

    We have three accounts with Merchant Circle... Now Useless
    We have signed up clients on Merchant Circle... Now Useless
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  • I’m COMPLETE FRUSTRATED
    2
    This is a complete outrage! Merchant Circle's greed has cost us thousands of dollars, thousands of hours and they have deleted all of our efforts overnight replacing them with Google Ads!

    For those of you who don't understand how it works, let me explain: Merchant Circle gets paid by Google for every time their Ads are shown or clicked on, Merchant Circle removed major components on our page, such as the "Mayor" status and replaced them with Ads only they can cash in on. Of course they offer a "paid" service to remove the Ads (WITH THEIR LATEST UPGRADE BEING A CLEAR EFFORT TO FORCE US TO PAY), but there is no point, as even if the ads are removed, all of our efforts were removed also and we cannot get back our "Mayor" status.

    $3,600 DOLLARS LOST BECAUSE OF MERCHANT CIRCLE'S GREED
    We paid $200/month x 18 months = $3,600 to our developer to send invitations out every morning

    Over 1,000 Hours Wasted BECAUSE OF MERCHANT CIRCLE'S GREED
    3 Hours a day x 365 Days = 1,095 Hours Completely Wasted

    Our Merchant Circle Mayor Status Lost BECAUSE OF MERCHANT CIRCLE'S GREED
    It took us 18 months of daily effort and a lot of money invested to reach Merchant Circle Mayor Status

    Search Engine Placement Lost BECAUSE OF MERCHANT CIRCLE'S GREED:
    After 18 months of Search Engine Optimization, our Merchant Circle page no longer appears on the 1st page of Google; it doesn't appear at all on the first 10 pages!

    FREE Quote Button Now Benefits Our Competitors BECAUSE OF MERCHANT CIRCLE'S GREED:
    After 18 months of money and effort invested, we had finally received a quote request via the button. Now the button takes you to our competitors... Isn't it just great that Merchant Circle would use our effort and our money to get our page to the 1st page of Google only to remove everything we had worked for and hand the quotes to our competitors? As if it wasn't enough, let's remove all positive results we had achieved through blood, sweat and tears and replace them with Google Ads that only Merchant Circle benefits from.

    I agree with the all the "real" comments on this page (there are a lot of fake ones trying to promote positive feedback)... PUT IT BACK, PUT IT BACK, PUT IT BACK!!!

    We have three accounts with Merchant Circle... Now Useless
    We have signed up clients on Merchant Circle... Now Useless
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  • This reply was removed on 2012-01-24.
    see the change log
  • I’m SUING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
    1
    Yes please! we are in!!! this change has caused us thousands of dollars!!!

    This is a complete outrage! Merchant Circle's greed has cost us thousands of dollars, thousands of hours and they have deleted all of our efforts overnight replacing them with Google Ads!

    For those of you who don't understand how it works, let me explain: Merchant Circle gets paid by Google for every time their Ads are shown or clicked on, Merchant Circle removed major components on our page, such as the "Mayor" status and replaced them with Ads only they can cash in on. Of course they offer a "paid" service to remove the Ads (WITH THEIR LATEST UPGRADE BEING A CLEAR EFFORT TO FORCE US TO PAY), but there is no point, as even if the ads are removed, all of our efforts were removed also and we cannot get back our "Mayor" status.

    $3,600 DOLLARS LOST BECAUSE OF MERCHANT CIRCLE'S GREED
    We paid $200/month x 18 months = $3,600 to our developer to send invitations out every morning

    Over 1,000 Hours Wasted BECAUSE OF MERCHANT CIRCLE'S GREED
    3 Hours a day x 365 Days = 1,095 Hours Completely Wasted

    Our Merchant Circle Mayor Status Lost BECAUSE OF MERCHANT CIRCLE'S GREED
    It took us 18 months of daily effort and a lot of money invested to reach Merchant Circle Mayor Status

    Search Engine Placement Lost BECAUSE OF MERCHANT CIRCLE'S GREED:
    After 18 months of Search Engine Optimization, our Merchant Circle page no longer appears on the 1st page of Google; it doesn't appear at all on the first 10 pages!

    FREE Quote Button Now Benefits Our Competitors BECAUSE OF MERCHANT CIRCLE'S GREED:
    After 18 months of money and effort invested, we had finally received a quote request via the button. Now the button takes you to our competitors... Isn't it just great that Merchant Circle would use our effort and our money to get our page to the 1st page of Google only to remove everything we had worked for and hand the quotes to our competitors? As if it wasn't enough, let's remove all positive results we had achieved through blood, sweat and tears and replace them with Google Ads that only Merchant Circle benefits from.

    I agree with the all the "real" comments on this page (there are a lot of fake ones trying to promote positive feedback)... PUT IT BACK, PUT IT BACK, PUT IT BACK!!!

    We have three accounts with Merchant Circle... Now Useless
    We have signed up clients on Merchant Circle... Now Useless
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  • This reply was removed on 2012-01-23.
    see the change log
  • One thing that strikes me is there appears to be a lot of people putting a lot on time on the thier pages in Merchant circle. It is a great tool ( I should say it was a great tool)

    You should be investing in your own website. You can control your own website you can't control MC. All we can do is suggest what we would like and hope they listen. If after a resonable time to work through the issues I am still not satisfied I will make the call to either just leave it alone or cancel it completely.

    There a lot of members that do not have a website thinking social media is all they need. This change with MC is a perfect example of why you need your own website.

    I look at Social Media as a way to build connnections and help drive more traffic to my real website. But the Social Media site should display the information properly and in a prominant place or it isn't worth it. Again If I looked at MC today I would not have joined.

    I spent most of my time building connections and the mayor program. Put the mayor program aside and I am still frustrated that MC thinks our information on our own page is less important that ads and who else has been to the page. That really has to be addressed and I have not seen any response from MC indicating they are at least looking at that. Where does MC stand on this?
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  • Hello again everybody!

    Here is the latest discussion our team has had regarding features that are being heavily considered for changes per the merchant community (thank you again for all your feedback).....

    Invite button is broken--and will (hopefully) be fixed by Tuesday, January 24.

    Pictures--Photos are going to be moved up HIGHER on your listing page.

    Business Description--Is being moved just below photos, which is being placed higher on the page.

    "People who viewed this also viewed...."--this feature is being moved BELOW Photos and Business Description for all claimed listings.

    Mayor Program--has been discontinued on the public facing side (moved to the dashboards of merchant accounts) to speed up page load times and clean up the presentation of merchant listings.

    The concerns surrounding the discontinuance have recently been expressed to Product and Development and the Community Team is awaiting a response. As soon as we know anything we will let you in on it.

    Request a Quote has been temporarily removed from claimed listings-it will likely not be back until better placement and clarity on the feature can be expressed.

    Remember, Request a Quote it is still on UNCLAIMED listings--this means, if a browsing customer requests a quote from an unclaimed merchant listing, the request will be sent out to CLAIMED merchants--this is why the feature is still visible behind your dashboard, in your "Customers" tab;.

    Reviews and Ratings---Reviews and Ratings may no longer be left anonymously. Customers must register with a valid email to leave a review or rating.

    Listing Traffic--the traffic icon on the listing page itself has been removed, you may still monitor your traffic from inside your listing, under Performance. Traffic

    My Story has been removed as it was deemed too similar to "Business Information." Content duplication only hurts listings online. We recommend using "Business Information" to tell your story, then use "Products and Services" to list your service details.

    Community Bulletins were removed to "clean up" listings for browsing customers and prevent link farming, which hurts the network as a whole.

    WE ARE ALREADY SEEING AN INCREASE IN VISITOR TRAFFIC TO THE SITE!!! WE"LL HAVE SOME STATS FOR YOU VERY SOON. THIS IS EXTREMELY EXCITING AND WE ONLY ANTICIPATE THINGS WILL CONTINUE TO GROW!
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  • 2
    I just read your employee reply which contained promises to fix a few of the things that are out of place or broken on the site.

    After reading it, there is no doubt that you guys have lost your way. The MC merchants who spent the most time promoting your site are the people who were running for Mayor status. To say that you are moving the recognition of this accomplishment to a hidden place on the site so a page will load faster is mental garbage.

    Do you actually think we are that stupid? Let me put it another way.The employees who came up with that rationalization lack common sense. Bluntly stated, you are proving to be unworthy of our time.

    Anyone who has an entry level knowledge of simple html will bust a rib laughing at such nonsense. So, do the right thing! Put our status back where it belongs for all to see at first glance.
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  • When I go to the Products page the GET A QUOTE is there. You stated it was been removed but it is still on the product pages? Is MC going to remove it from the products page?
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  • 4
    Are you sure the increase in traffic isn't us checking and reviewing our pages because of this change? Seems pretty soon after a major change to be able to say the change is helping increase traffic.

    Just saying in order to know if this is a trend it take more than a few days of analysis to determine if your changes are increasing traffic.
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  • I’m sad
    1
    Its their software, they can make changes as deemed without notification whatsoever. I know it FREAKING SUCKS but no merit for class action. Its a software program on the internet available to everyone, even the " forced to pay to remove the ad's" version falls under the end user guidelines, YOU HAVE NONE...
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  • I’m mad
    3
    Not just the mayor ad that changed but from an SEO point of view it is awful.

    Does anyone else think the new layout is awful like I do. You had a good thing and now like all good things you think you can make it better but did we say get rid of the mayor thing and add more ads to the pages. Didnt google just change their bots last week to punish sites with ads above the fold. Good timing guys. The new layout make the Merchant circle pages look like just another google adwords page that I would just click away from in a second. Looks cheap and its all about the ads boys.

    What do others on MC think. Better or worse?

    Wow on second look it is far worse than just a design change. They have taken all the content that made our page a page rank of 5/10 and split it up on tabed pages that are 0/10 not even indexed and wont be ever since they are tabs. Unless I promote those pages thru time and money - lots of time and money but why so you can make more changes. SEO point of view Merchant circle is dead.

    Unless our homepage is put back exactly the way it was I see no reason to ever return to this site. I have done all the marketing I can as you have now made the talk to me moderated. By whom? Most of the members I try to connect with have no connections and dont understand the importance of connections until they see our post on their talk to me and now most will just go into spam folders and not be looked at. So the talk to me's for the most part have become a waste of my time if they go to a spam folder or are now just another email to make someone think MC is spam. If I had a legit question most likely it will be ignored like all the coupons and newsletters that are deleted without reading. When the message went right on the page the answer % may have been what about 50% well now it may be closer to 5% I know I do not have time to open all the emails I get daily so I use filters to sort the herd.

    Where are the complaints the suggestions? So far no one seems to care. Well the members that worked hard to up the page rank and add blogs and answers and products with pics and alt tags. Thanks for breaking it all up and adding adword ppc not that we increased traffic to the pages. Cash in quick before google sees the content change and drops the page ranks.

    No invites for a week now!

    Also just noticed we have not received one invitation request from any members of Merchant Circle since the update. We had a steady steam of invites for years until last week.

    We operate via word of mouth as even if you pay Google (PPC) their traffic is not relavent anymore and they really do not turn conversions like low prices will. Without sites like Merchant Circle to spread the word to companies that really want or need the lowest price we would be forced to use ppc advertising and of course pass on the cost to our customers like all the other packaging distributors.

    Low pricing is the best advertisment and thats what we are famous for. www.gbepackaging.com
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  • 3
    I agree with most ..I worked hard to be my city's Mayor ..An I am very disappointed .
    I feel as most that I have lost some potential customers .

    !!!!!!!!!!!! PLEASE BRING IT BACK !!!!!!!!!!!!
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  • Is this working the last reply I can see are 1 day ago. Did everyone leave?
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  • 1
    I think so, I finally said screw it. Why waste more time with people who fail a basic logic test?
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  • May be a little off topic but This is for all the Mayors or Ex Mayors and the members that put in thousands of hours on MC and now feel a loss of marketing power with the recent changes and it seems clear its up to the new owners to decide whats good or bad now.

    So until the smoke clears I posted a suggestion in the Tips and tricks for marketing a business section. If you have a minute check it out. If you dont have the buttons I would add them it seems they are here to stay.

    There are lots of us and we can all use our Like buttons and Google +1 buttons to get some SEO juice as they seem to be using them in the serch engine results more and more.

    http://getsatisfaction.com/merchantci...

    Thanks all
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  • I’m FRUSTRATED
    2
    Hi, I have spent alot of time and $$$$ to keep up my site and dilligently work on my mayor status to remain"""" #1 in my city for THREE YEARS""" and now I can't find it anywhere on my site or the Salem, NH homepage of Merchant Circle!!! I feel as if I have been """ROBBED"""!!!!!

    Kevin/Finish Painting Company
    MAYOR OF SALEM??????
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  • I’m ambivalant
    1
    I originally tried to use the Mayor program to send invites to all businesses that were related to mine, but only one accepted my invite. My attempt to create a list of meaningful connections failed. And I typically received 2 invites per week from businesses that had nothing to do with selling tires, so it's obvious that lots of people out there were not using the Mayor program for any meaningful reason other than inflating their rank.

    Can any business out there with a high mayor rank state truthfully that their connections are useful for reasons other than rank inflation? I'd be shocked if more than 20 businesses could truthfully make this claim.

    To use the current Mayor program as a page ranking system is an insult to every business that isn't using it as a vote-buying popularity contest. And.....IT HAS NOTHING TO DO WITH THE QUALITY OR RELEVANCE OF WHAT THE CUSTOMER IS SEARCHING FOR!

    Thank you, MC for removing this from the customer page.

    P.S. I do agree with everyone else that the new look and design is nasty.
    • view 4 more comments
    • Hi Siliconwolf,

      Thank you for your comments and feedback. Just a note-- there are definitely some "alterations" in the works for claimed listings, based entirely on merchant feedback.

      These changes will be implemented over the next few weeks and include bringing photos UP, pushing "people who viewed this also views" DOWN and bringing the Business Info section UP. Then there will also be come minor design tweaks here and there.

      We are working hard to make this a merchant AND consumer-friendly network, its a tricky balance.

      In the end we really just want more online customers to find and connect with businesses listed on MerchantCircle. This is the ultimate goal and we are determined to make it happen.

      I hope you have a very happy Friday :)

      Trish
    • You stated bringing photos up. What aobut our descriptions. That is more important than photos. The section that is about our business should be at the top. Photos could be incorporated into that but in my opinion the most important thing is the information that tells what we do and if that isn't at the top it reduces what we can get out of merchant circle.

      Your saying a few weeks. Does that mean the invite button is weeks away from coming back?:

      To be honest here we do not have weeks. The longer it takes to fix this the more likely people will leave. Once the leave they will not be back.
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  • I’m hoodwinked
    2
    Gotta say, As a business who was using it every day faithfully, since seeing my mayor status that I fought for go down the tubes for 3 of our 5 locations, I haven't logged on or invited any merchants to join my circle. I had been in the habit of copying all our blog posts & ads in the applicable location, inasmuch as when I'm mayor, if someone else in Nampa, Pocatello, or twin falls is looking at ANY business in their location, I would at least have a decent chance of getting seen. It really is just another online phonebook without it. I might still post stuff on the blog, but the advertising dollars that MC puts on the backend alone is going to suffer. When one thing doesn't work, get creative & find something else. I've liked MC. I logged on today to find out what happened to the mayor thing & it is painfully apparrent. My listing still will result in clicks to my site, but I think I'll be finding other outlets for new links. According to my tracking, in 2011 I had 327 direct clicks from Merc circ to my website. I know that traffic was increasing, but still, that made up only 1% of our external links to our website. It seemed worth it to me before. Now, not so much.

    At the same time, Beggars can't be choosers. I never paid Merc circ a dime & they provided a decent service. You get what you pay for. I may have put hours of effort into MC & yes, I provided valuable content for their site. Cest La Vie.

    If they want to keep my coming back, they will improve it in more than just looks. At this point that's the only thing I see has really changed.
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  • I’m going elsewhere until its back
    2
    When you get down to it, all marketing, websites, whatever are about getting customers & its nothing more than a shameless plug. My main motivation for becoming mayor was that It got me in front of a local audience of Business owners. Business owners are always legitimate customers.
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  • I’m going elsewhere until its back
    2
    Realizing that most folks on Merc circ are other business owners, I know they're first reason for being there is to promote their business. When I come across someone who has a service or business relevant to us, I'd contact them. When it had nothing to do with selling RV's, I figure, they're a business owner & may want an RV, or they may know someone. That's why its called Networking. Merc circ just punished everyone who worked their system best.
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  • 2
    Its called Merchant Circle... seems like its goal would be to help merchants connect, which it was good about... but the recent responses/changes apparently have been about increasing consumer visits... B2C stuff not B2B stuff.... I guess I am confused on what the purpose of this site is.
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  • I’m waiting for Godot.
    1
    1 more thing... Getting an email that Merc circ has improved & then logging on & the back end was Identical was dumb. Please realize who your real audience is.

    http://www.alexa.com/siteinfo/merchan...

    And here's my shameless plug:

    http://www.bishs.com
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  • 1
    Really not liking the new look and feel of MC on soooooooo many levels. Since the change, I've visited several times, thinking "well, I could still use this feature or that"
    but most everything I reach for is gone or gutted.

    One of the things I miss miss most is the Mayor program.. I too worked hard to get there. But I also worked hard to be a GOOD mayor.

    I visited (real world - not clicked) stores in my network. I also used the status update to greet new merchants and invite others to connect with them. I starred, reviewed, liked, complimented and clipped coupons. All to give my neighbors and network a boost up.

    I invested a lot of hours into networking here, and was rewarded with some great connections and a number of orders. I hope after some tweaking the NEW merchant circle is going to be worth that level of involvement.

    I'm inclined to back off and watch from the sidelines, putting the extra man hours into professional networks like Linkedin. Welcome all y'all to seek us out across the
    web and give us a shout wherever you find us.

    I do thank all in our network for your connections, stars, compliments, likes, etc. And a special thanks to all we have had the pleasure to do business with.

    Gerda LaGrasse
    http://www.CreativeConcealment.biz
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  • CHAMP
    I’m sad
    1
    Not only did they take away the Mayor Program for all to see, they also put the number of answers that you have accumulated somewhere i can't find, i am also not a Community leader anymore?
    Alan Korb
    Tuff Table
    • Hi Alan, the metrics surrounding answers, blogs, etc... will be added to your performance section on either the 2/14 or 2/29 product releases.

      I'm seeing that you still have your "Community Leader" badge? It's grey and it's on the left side next to your 4 other badges. You may need to clear your cookies/cache to refresh the page.

      Also, you were made a "Champion" of this forum which is for the most active members and also all past "Community Leaders" on MerchantCircle. Please make sure you have a good photo for this profile and then you will see the small "MC Bubble" in the lower left corner. Hope you are having a great Tuesday.

      Best,

      David Gwynn
      MerchantCircle
    • Merchant Circle seems to be rendering itself irrelevant to our business and the communities we serve. Merchant Circle must be taking lessons from Facebook. Get it right, then destroy it. I'm glad you folks are not building our cars or houses!
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  • 1
    First, I agree with others -- I don't like the changes in layout, etc either -- ditto on many comments above. But also, I was prompted to visit the FAQ section here to finally complain about how the calculation for Mayor has a major flaw in it. (Of course with all these new changes, not sure this is even important any longer, since it looks like the program may disappear altogether soon.) In any case, here's my beef. I live in a small town, and many of the businesses here don't network, never accept (nor request) connections. Right now I have exactly the same number of connections (12) within my small town as does one other business. However, I have far more "My Network" connections outside of my town (540+) than this other business (54) and more "My Neighbor" connections (8) than they do (3). Yet they are the Mayor, and I am not. So just how is the Mayor status even calculated anyway????? Seems like it is solely based on the number of same-town connections, with nothing else weighing in as a factor when there is a tie. That's dumb.
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  • Linda, From what I can see the mayor program is calculated on your home zip. Why would it be fair to be a mayor when your zip is differant? I would be mayor of some smaller zips already. But I would not think that is fair if I was in one of those and some one was mayor that did not live there.

    I hope the program doesn't go away completely. checking the top 10 is a good way to find new connections.
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  • 1
    Merchant Circle. It has now been about 2 months since the format change and you have said your going to fix some issues that have yet to be fixed. Can you please provide an estimate when these will be addressed.

    About information is below the fold. Ads above the fold. About information should be above the fold. Even Matt Cutts from Google has stated this. Yet after 2 months you still have not fixed that.

    Before the change the connect to button would not display if already a connection. Fixing that would reduce unneeded stress on your own servers.

    I have yet to see an improvement in response on this site that was the reason for removing the mayor program. I still get 404 errors everyday on this site.

    When will these be addressed?

    Is it time to give up on what was a great social media site? I really don't want to give up on this but I can not promote this to my web design clients until these are addressed.
    • Hi Robert,

      I apologize for the delay in fixing these bugs. We recently lost our Senior Director of Product Management, but now have three senior team members designing/managing product. We just implemented a new ticketing system too, which will help to organize and speedup production.

      The issue with ads is being worked on as we speak by our Senior Director of SEO. He is is trying to find the right balance between ad placement and the impact in has on search ranking with Google, Yahoo, etc.... This will be ongoing for sometime, but expect to see slight changes over the next few weeks.

      The "Connect to Merchant" button is a bug that I thought had been fixed, but I just checked and the bug still exists (thanks for bringing this to my attention). I have refiled the ticket for this and anticipate that it will be fixed very soon, since connecting is a huge part of the network DNA.

      Response time, page load/rendering, etc... are being addressed within the SEO roadmap. I know work on this is ongoing, but I don't have a target date yet for a complete fix.

      Hang in there, we are doing our best, with limited resources and major shifting of roles within the company. I promise, you will see major improvements very soon.

      Best,

      David Gwynn
      MerchantCircle
    • Why can't you folks admit you made a horrible mistake and unwind the damage? Your site visits must have been impacted. Does your ceo live in another reality?
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  • I thought the site a year ago was perfect. Now I have a blog that I did not want, and the circle of excellence appears to be gone. Once you linked to our Yahoo ratings, and now they also seem to be gone. A very valuable precedence was set thru some of the features. Are you going to restore any of them?
    • Hi Caroline,

      The "Circle of Excellence" badge shouldn't be removed from your listing? Here is more information about the badge: http://merchantcircle.desk.com/custom...

      The link to the yahoo ratings was removed and I don't anticipate this coming back, unless Yahoo's traffic improves and this bring more value to the network. We are making big improvements, some things leaving, while others stay. We are doing what is best for the all users (businesses & consumers) and the entire site performance as well.

      Best,

      David Gwynn
      MerchantCircle
    • With all do respect if you don't anticipate the yahoo links coming back unless yahoos traffic improves shouldn't that tell you the new site is not working? You have promised to move our about information above the fold for 2 months now. I am sorry but this is so frustrating. I don't have problem with ads but they should be below are information. And this point has been made over and over and it still isn't addressed.

      And I think you forgot that Merchants are here to connect with other merchants and I have found several that I now do business with. That is what made this work. Now you seem to be just for revenue and have lost your way. Taking stuff we like off is not going to get more merchants connecting. The number of connections I have made per day has dropped to about 20% of what it was before your change. I really liked the ability to connect with local merchants and I know I still can but I hear over and over this site is becoming a waste of time. I still put the time in but I am beginning to think the hundreds of hours I have spent are now a complete waste of time.

      You need to start listening to the people on here as well as others.

      Sorry to be blunt but enough is enough.
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  • I am very upset at Merchant Circle for it's decision to bury the Mayor program.
    My marketing director worked for over a year to achieve Mayor status in San Bernardino, only to see it hidden from view. This is an insult to his efforts and to my company, KCAA Radio.

    In my experience, such bad decisions are made by an enemy from within. No logical business builder would made such a decision unless it was intended to destroy incentives and lower the company value for an insider buyout.

    [url=http://heronacademy.com/lab/search-en...]
    • Dear Jasmine,

      We had to remove the mayor program, since all the links it brought together for each mayor was a major issue. It weighted down the pages and from an overall SEO standpoint it was bad across the network. This decision didn't come from one individual, it was a major decision from the entire team to do what is best for the network.

      Best,

      David Gwynn
      MerchantCircle
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  • I’m sad
    I think you have lost sight of the objectives here, but that's OK we all will probably just fade away. Don't listen to your customers and someone else will. Bad decision
    • Hi KBirkemeyer,

      Getting feedback from our customers is one of the primary objectives of these forums - we have meetings everyday to discuss the feedback we are getting. Everything our customers express is considered by our development teams.

      Our objective continues to be to provide a dynamic advertising platform for small businesses to increase their online visibility and connect with potential customers. As we have put increasing emphasis on developing more consumer traffic to our site, we have made some short term sacrifices that will be well worth the long term payoff: increased consumer traffic and therefore increased numbers of potential customers coming to merchant listings.

      Have a great rest of the week,

      Patrick Collins,
      MerchantCircle Community Team
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  • I’m frustrated
    YOU may well be getting more traffic. Siphoned from your supporters and directed to the abundance of newly placed ads. This site is not the valuable networking opportunity it once was! Nor is it bringing us more or better consumer traffic.

    It feels like we, your content providers have been demoted to being the bait you fish with! I hope you will find a more balanced solution.

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    • 1mm of your users didn't put a TON of hours into becoming mayor. I guarantee that anyone who worked to become mayor is pissed off that you took it away.

      I love have you skirted around Tony's very direct question too, well done...
    • Hi Austin,

      Your point is valid, I'm not diminishing that. All I'm trying to do is balance out the picture. Yes, many merchants are upset, you are correct. It is also true that many merchants are more satisfied than ever with MerchantCircle.

      In regards to Tony's question, we aren't going to post private analytical traffic data on a public forum, but it doesn't take much time to click around MC to see that there are many merchants who are successfully advertising here. We are designing our site as we are in hopes of bringing more consumer traffic here - some merchants are not a fan of this move but many of them are.

      We truly appreciate all of the feedback we receive here, whether it be positive or negative, and we appreciate your time and effort in communicating with us.

      Patrick Collins

      MerchantCircle
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  • This place is a joke. Mc won't do anything about the problems anyone is having including myself. Mc sends a form for one to fill out you fill it out and rcieve no answers. The biggest MC has is maybe they read it but they don't comprehand what they read.

    Look at the Lima,Ohio Home page Mc and then look at my reviews and you will see (if you can) that my Business is far above in all the aspects.

    Have a nice day. All your days must be nice because you people don't do anything about anyones problems.

    Bill Wolfe
    Amsoil Dealer (T1 Certified)
    Lima,Ohio
    • Hi Bill,

      I am sorry that you have had a negative experience with our support team so far. We are constantly trying to improve the way we handle issues related to our merchants and their site experience. If your support inquiries were not answered sufficiently, I sincerely apologize and we will do our best to help you in the future.

      Can you provide me with some clarification of the issues you are experiencing? I am not quite sure what you are referring to when you filled out a form that came from MerchantCircle.

      Please understand that we truly value your business and the level of participation you have shown in our community. Your business listing is displaying in the top results for Lima, OH which is definitely helping your exposure. The content of reviews is factored into the display of top merchants, but it is not the sole determinant of placement.

      We would love to hear more from you about how we can provide you with a better experience. If you would like to contact our support team at toplevelsupport@merchantcirlce.com we would be glad to review any account questions you have.

      We are very sorry for any failings we may have had with regard to your support issues in the past, but are committed to providing you with a better experience going forward. Thank you for your understanding.
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  • Have you seen what MC wants to charge us to remove ads from our page. We all made this palce what it was and now they want hundreds of dollars a year to remove google and add a couple cities. Anyone here since before the upgrade should get that free as we made this place. We all spent years, months, plugging MC and now it is useless. We considered paying them but the attitude they have changed our minds. We could raise our prices by a penny and lose customers and you demand hundreds just for a page without ads here on MC. . OMG

    Suckers apply here lol
    • Hi Tony,

      First let me apologize for the ads that are running on your page. We understand that they can be frustrating for business owners who are looking to promote their products and services.

      We are currently developing a way for our top-performing merchants to receive ad-free listings on MC for no cost. We feel that this is a good way for us to reward active merchant participation and foster a great sense of community.

      We currently do offer a premium service wherein ads will not be displayed on your MC listing starting at $14.95/ month. These Bundle packages that we offer also include enhancement features to help your listing perform better. We feel that these options are a valuable service to our merchants and so we continue to offer them for a premium.

      We do very much appreciate your business with MerchantCircle and would like to continue to be able to promote your business within our community. It is our top priority to serve your interests and if you would like to contact our support team at toplevelsupport@merchantcircle.com I can assure you that all inquiries will be responded to within 1-2 business days.

      I hope that you have a fantastic weekend and thank you for reaching out to us!
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