Contacting 1-800-4MY-XBOX for customer support

  • Question
  • Updated 12 months ago
i have suffered the dreaded and much anticipated 'red ring of death.' why xbox 360 have you failed me. anyone in microsoft xbox land? help?
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M3 Sweatt, Official Rep

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Posted 7 years ago

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M3 Sweatt, Official Rep

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Per http://tinyurl.com/52kf87, if you need help with an Xbox 360 for hardware warranty service in the US, call 1-800-4MY-XBOX for customer support, or dial 425-635-7180. I just got through to a live person in a few minutes. (See http://www.xbox.com/en-US/support/con... for more details.)

In case you need it, you can also get support via email for XBLive at https://help.xbox.com/default.aspx?pr...
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Mark Corrigan

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Yea i know how you feel my account got hacked and hes hacking black ops 2 GTA5 World At War. His name is Japanese giris. please help me
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Ronan Newtown

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I was playing cod ghosts and joined this guys lobby he was hacking and now all the sudden it always says that I get signed out not from another console I don't know if it has to do with the people they were Venom Mists and KyliesCudliBear exactly like that please reply
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Paul Wilson

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yah hi would like to report someone on xbox live his gamer tag is sparky be bad he made my little brother cry yester day real bad
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Paul Wilson

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his gamer tag is like this Sparky be bad
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Josefina Toro

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Please cancel my account
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M3 Sweatt, Official Rep

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Country code for the States is 1, and dialing 00-1 from N Ireland should work. But I would use the following info from the Xbox site (http://www.xbox.com/en-GB/support/con...) for requesting assistance by phone:

0800 587 1102 (UK free phone, I believe)

or +44 20 7365 9792 from a mobile phone

Hearing Impaired (TTY device):
0800 587 1103

Hours of operation:
Monday-Friday: 09:00-22:00
Saturday: 09:00-20:00
Sunday: 09:00-17:00
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Keith O'Donnell

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Thanks for the reply. I did eventually get a reply to the 0800 587 1102 number and was told to click on the extended warranty option under the 3 red lights flashing option but I can not get this. We bought the Xbox360 in April 2007 and so should be covered under the 3 year warranty option for 3 red lights but can not seem to access this option on the site. Please can you help ?
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maurisio

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i forgot my password to family sesting
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M3 Sweatt, Official Rep

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I'd suggest that you ring the customer service centre directly during business hours noted above - that will be the quickest way to resolve.
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b

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I am having a nightmare with an xbox elite e74 error message repair. I sent the xbox to TX for repair after getting a UPS pre paid slip from XBOX, but the console was lost in transit from UPS...now neither XBOX or UPS wants to help me and this happened 2 MONTHS ago. I have been through an endless nightmare of phone calls, countless customer service calls of 2 hours+ and NO help at all....my XBOX Elite malfunctioned , I did as requested in regards to returning , supplied all requested paperwork.....and NOTHING has been resolved...2 MONTHS and counting....my XBOX Elite is gone....

Does anyone care about the consumer any longer?
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AndreaDemop(:

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I'd be devastated.. but have you tried emailing them? When I called they would be good about answering usually, but maybe emailing would have better results..

I see this was posted over 2years ago .. I do hope you have been given a new Xbox360 Elite by now
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psurrette@yahoo.com

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It is unbelievable what you have to go through to get a live person. The most frustrating thing I have dealt with........ When will Microsoft learn that what pays the bills are the people who buy their products and if there is an issue their are some of use that would like to get is resolved by a live person.....
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AndreaDemop(:

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Last Modified 9/8/2011

Phone assistance is available:

9:00 A.M. to 1:00 A.M. Eastern Time
6:00 A.M. to 10:00 P.M. Pacific Time

Xbox Support phone numbers

Toll free: (800) 4MY-XBOX or (800) 469-9269 Call 800-469-9269
Hearing impaired (TDD device): (866) 740-9269 Call 866-740-9269 or (425)635-7102 Call 425-635-7102

I copied this from xbox.com/support, when I call Microsoft about my Xbox360 issues they are usually on top of things and answer
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Darus Hawkins

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my xbox k will not save were I am at but I can see it on my hard drive when i go to my game its like am starting all over ???
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Alexis Unkut

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je un problme jai achete ma xbox docasion et je les alumer et il ya 1code pour le live et la personne ki la vendu a lesse son mot de passe et je ses ps comment lenlever voulait bien maide sil vous plait
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Craig Collopy Duggan

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3/11/13 My House was robbed with my Xbox, When i try recover my gamertag it says i get the password wrong and when i change it it still says its wrong? I am with Gmail so does that mean i cannot get the Two step verification or i cannot use that account no more please help?
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Sameer Abdulsalam

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Hi when im trying putting my microsoft money to my xbox and then when i trying to redeem it it says sorry theres a problem with the xbox service try again later so can u please help thank you
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Mark Corrigan

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Hi my account (Xpert MotiionzX) got hacked and hes hacking multiple games. his GamerTag is Japanese Giris. please can you get my account back. he also changed the email and password
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M3 Sweatt, Official Rep

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If Your Xbox LIVE Account Has Been Stolen, please see http://www.xbox.com/en-US/Live/Account-Security/What-To-Do

In case you need it, you can also get support via email for XBLive at https://help.xbox.com/default.aspx?productkey=xbox360live&mkt=en-us or on Twitter at https://twitter.com/XboxSupport
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josh middleton

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xbox 360 account information redownload
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Lukas Mendez

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i changed the xbox 360 settings to dolby digital with wma pro, and as soon as i clicked it, it all went black and the controller started flashing. i am not able to see anything on the screen and none of my 3 controllers will connect to the xbox now. what do i do???