Database Problem with Office 2008 for Mac

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  • Updated 8 years ago
I have used Office '04 on the Mac for years. I picked up Office '08 this week and have had nothing but problems. Once installed, its telling me that there is a problem with my Entrourage database and won't allow me to rebuild as the assistant continues to crash and/or fail. Anyone else have this problem? If so, how have you solved it?
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bryce

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  • pissed off at MSFT!

Posted 12 years ago

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jpd52

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I also have the exact problem. All I did was updates Office 04 to 2008, and it will not let me backup Entourage or rebuild it. The program works ok, but I cannot do any kind of backup.
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spopovic

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kjhlk
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monte

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Re: Database Problem

I had this same problem and got around it in this manner.
I coped all the data and applications and preferences to a firewire drive. I then turned the drive off and Formatted my startup drive and installed Office 2008.

I then copied everything back from the firewire drive. I now had Office 2008 working and Office 2004 working. I have been using Office 2008 applications with success to date but Entourage 2008 is unable to import my data, contacts and emails from Entourage 2004.

So I'm stuck using Entourage 2004 for email. I hoping someone with more knowledge that me can offer a fix or solution as I cannot afford to lose my accumulated emails and contacts.

Monte
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jackietreehorn

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Here is how I solved it:

1- Deleted "Microsoft User Data" folder under Documents
2- Deleted all com.microsoft.* under ~/Library/Preferences
3- Deleted Microsoft folder under ~/Library/Preferences

I then re-ran Office Setup Assistant, and problem solved.
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Rob Russell

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Thank you very much!! it worked perfectly, except that it is still MS Office!! What a poor piece of software!
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thetrystero

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sweettttt!!!
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erik.dages

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Well done and easy clear instructions
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projecthollywood

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thanks for this advice, worked grrrrreat, I was freaking out.
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polocardona

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Man thanks very much Great Solution! finalyyyy
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Bob

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This solution seems to have worked for me. Thanks!
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chchu

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Excelente.. Works OK!
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freshnet

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This didn't work for me unfortunately.. I think I may have some other problem as well, because my Office Setup Assistant crashes when I try to enter my personal information.
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akpanio

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Hello Your Best Bet Is To Uninstall The Whole Suite Then Do A Custom installation Avoing Entourage At All Costs
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tkg

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OK - I've tried all your solutions. It can't find my database even though I replace the new one with the old. So Entourage 2008 is total crap. If you have any other solutions, I'm all ears. Looks like I blew a lot of money on something I can't use. No reason to update Office. I just didn't want to get left behind with 2004 Entourage. Waste.
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Cousin Cocaine

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This helped me. Now i want to upgrade. That's even more difficult!
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DW

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I have been having this problem since Office 2004. Very scary. I basically had to start a new identify when this problem arise every time.

If you delete the "Microsoft User Data" folder under Document, won't you have lost your entire Entourage Office 2008 identities and databases?

David
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tbone

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sweet! that worked. Thanks!!!
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MAG

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It worked for me too :)

I simply deleted the Microsoft User Data on the Documents file.

Thanks
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umair

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thankx a lot jackietreehorn for ur help. problem solved.
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Mary Forrest

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If you delete the Microsoft User Data folder, you lose all of your account settings and contacts. How is this an acceptable solution? Has anyone found a workaround for this that doesn't require you to start from scratch?
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Rowland

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It worker with me tooo Thank you very very much!
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alliedjourney

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Thank you! It worked for me.

I deleted

1 "Microsoft User Data" folder under Documents

3- Microsoft folder under ~/Library/Preferences

Was unable to find:

2- all com.microsoft.* under ~/Library/Preferences

And ran the Office Setup Assistant.

Then the dreaded error pop up disappeared.

Much appreciated!
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psimac

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Better solution, before deleting everything: find your Microsoft User Data folder, right click on it, select Get Info. Look at the bottom of the Info window and you'll see permissions. If your user name is not in the permissions section and/or does not have read/write privileges, you database cannot be read by MS Office. Simply click the little lock sign, add yourself with by pressing "plus" and select your user. Then click the little pull-down next to your newly-added user, in the column Privileges, select Read & Write. Click the lock, close the box and fire up an Office app and you're done--warning free.
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b.g.l.nelissen

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Ha ha. Mightbe it's a feature that can be fixet with the "repair permissions" option in the disk utility program. 1-0 for the apple helpdesk here.
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jinnifer barrentine

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Actually no, Disk Utility only repairs permissions for OSX Native applications. MS Office is NOT under that umbrella. Nice try!
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b.g.l.nelissen

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Nice! Three years ago I wasn't that wise!
:)
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Alam Sytycd

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Work 4 me 2..!!!
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james.m.arrington

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I have an even eaiser fix go to Microsoft User Data" folder under Documents and delete all office 2008 identities...thats it close and restart Office 2008 it completely rebuilds a brand new database
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psimac

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James: just remember that if you have dictionary data, you should pull that file out before you delete your user data, otherwise you lose all of that. And if you're an Entourage user, better pul that data too, or you'll need to rebuild.
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dup

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I installed office 2008 and it won't open, it just says that the program is not responding. That's on all of them except the Project Gallery. Must I delete my older office? I'm scared if I do and this one won't work I don't have anything at all.
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alexzheng42

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You can install Microsoft Office 2008 Update 12.10 as Office 2008 12.0 cannot support Entourage. The Update can be downloaded from Microsoft Web.
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Delarius

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Checking permissions and deleting prefs, I agree. As a possible first option, there's a tool at /Applications/Microsoft Office 2008/Office/Microsoft Database Utility.app that is a possible first step if Office 2008 Mac is causing serious dreaded spods. It claims to be able to verify, compress and repair MS database problems. If you open Activity Monitor and watch it as you launch your ms apps, you might be able to note that the daemon is consuming much of your cpu time - in my experience sometimes updating Office, then rebuilding the db with that tool is effective.
Good luck,
del
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Can Ozmen

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Only Deleted "Microsoft User Data" folder under Documents. It is working.
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Bill Bevan

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Just installed out-of-the-box Office Word 2008, 12.0.0 and got the "There is a problem with the Office database" message on startup. First I ran the Microsoft Database Utility.app that's in Applications/Microsoft Office 2008/Office, and did a database rebuild. It did not fix the problem. Then I used the procedure outlined at the top by jackietreehorn and it worked GREAT and fixed the problem.

Now I am on to the 12.1.0 update problem where the message, "You cannot install Office 2008 SP1 Update (12.1.0) on this volume. A version of the software required to install this update was not found on this volume.", pops up when trying to install this update. Lots and lots of solutions to around but not sure which is the best. I don't like using Terminal to hack the solution. What's up with Microsoft releasing an install that basically doesn't work?