if i purchased vista to install on my xp dell, i would be getting 90 days of free inqueries relating to problem i have learning vista.i purchased

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  • Updated 11 years ago
i get 90 days free sofftware help if i buy and load vista into my xp desktop, if i buy a desk top (dell) and vista is included with the desktop, i lose the 90 days and have to pay microsoft for help. microsoft says ask dell. dell says ask the geek squad, in any case i bought the pc with vista installed becuase i expected the 90 day support. i was robbed. i would not be disappointedif microsoft forced pc mfger to put a disclaimer on pcs sold with vista installed. now i have to pay extra for help that i expect to get from microsoft. micropsoft saves a fortune by bundling its software with pcs and the consumer gets stuck. if i was sharp enuff to figure out the problems, i would nt care. but i treatmy pc like i treat my car. i drive it. i dont want to worry about whats under the hood.
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flathead

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Posted 12 years ago

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John Breakwell (ex MSFT), Currently working at a different company

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Hi

I understand your disappointment - maybe Microsoft can do something better on explaining the differences between the support available through retail product and that shipped by Original Equipment Manufacturers (OEM).

The 90 days no-charge support that comes with a retail product is not "free" - the cost of supporting retail customers is factored into the retail price of the product. As a result, Microsoft sells Windows to OEMs at a much lower price because the OEMs assume responsibility for support. This allows the OEMs to pass on the savings to their customers.

There are still a number of no-charge support alternatives.
Both Dell and Microsoft have a vast amount of self-help resources on their respective websites. Additionally, there are many newsgroups and forums on the Internet where you can share your problems and find solutions.

Cheers
John Breakwell (MSFT)
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M3 Sweatt, Official Rep

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Also, the Microsoft Answers Site offers an interactive community self-help experience moderated by dedicated support engineers and (from my Windows POV) provides a place for consumers to quickly and easily find all sorts of Windows Vista support content. Microsoft Answers is available today as a beta release, and I found that the Windows Vista section is where you can post your questions and answer some, too.

For more online support for Microsoft WIndows Vista, please see this post on Microsoft Answers Site and Windows Live Help. For other products, please seethe information and links in this post: If you're looking for help on one of Microsoft's many products that you purchased for your PC, start your search at http://support.microsoft.com/, your first stop on getting the help you need with your Microsoft products.

For example, if you have a question about your computer with Microsoft Windows Vista purchased through a retailer or directly from a computer manufacturer (OEM) in the US, you should first contact the computer manufacturer. In my personal experiences, the on-line prodcts support sites at Dell, HP and Gateway have been very helpful when diagnosiing issues I've had with computers at home. YMMV.