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Impossible to recover Xbox LIVE gamertags linked to deleted Windows Live IDs.

When a Windows Live ID is not used for a long period of time, it is deleted. Problem is, an Xbox LIVE gamertag linked to the deleted Windows Live ID still thinks it is linked to a Windows Live ID. Even if a new Windows Live ID is created with the same email address, it is not in return linked back to the Xbox LIVE gamertag. This makes it impossible to recover the gamertag or do anything with the gamertag that would require the Windows Live ID, including switching it to a new Windows Live ID.

For me personally, this problem is bad because I had assets in my Xbox LIVE gamertag that I can't get to now, but they're clearly visible when viewing my account from another account, so it's still there.
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  • I’m unsure
    I had a yahoo email and they deleted it, Is that the same problem? Because I cant recover my profile and stuff.
    • If my email is deleted can my live id still exist cause i can still use my gamertag
    • STELLA

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  • This reply was removed on 2010-07-25.
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  • I’m happy
    Just go to your xbox recover your profile if you cant rember your password or email your done for. If you do rember it good type it in if you get it back go to acount manigment look for CHANGE WINDOWS LIVE ID when it comes up type in your password then click done then if you have perent lock get your password typed in once done get your new email and password and type it in then click done and you shuld be done. hope this helps
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  • buy a usb go to the house that has the account and transfer 2 usb or hard drive
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  • I’m speachless and confused
    I had no idea that if u dont use ur live ID that it would become deleted when inactive: whats worse is forgeting ur password to ur Live ID. confusing to whether when u change the name of ur gamer-tag to a new name if it is linked to the old gamer name? I have tryed to change my password but I am unable to. It was hard enough to signup into xbox live for me with my cousin who gave up which i somehow stuck to and finally was able to be on live. I think there should b an easy way to my situation but I cannot seem to get my Live ID working is my problem even simular to Klein's problem or is it fixable? cause I will not change my gamertag for anything.
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  • I’m frustrated
    I know this will never get sorted but I wanted to come on here and vent my frustration with the system and customer support too as I have a similar problem.

    My problem is that it looks like I have two gamertags on the one email address, the first created on the original Xbox when Windows Live was Passport.Net and for whatever reason at the time when I moved over to a 360 I created a new account. I don't know if I tried recovering it and had problems or if I wasn't aware that you could recover the account so naturally created a new one?

    The old one is still active as I've added it to my friends list but I can't recover it as I don't know the credit card or phone number from all of those years ago. I've called customer support many of times and most of them have confirmed that the old account is using the same email address but there's nothing they can do without the credit card or phone number from way back then.

    On the one hand I can appreciate the level of security behind each account but when I've done all I can do to prove it's my account and they can also see that it's not been used since the old Xbox days it's annoying that they claim to be powerless to do anything. I can understand that they might not have the relevant permissions to edit an account but I can't believe that there's no one at all in Microsoft higher then them with permission to edit or delete the account so that I can pay points to rename my current account to match the old one. To have a database that absolutely no one in the world can access and edit behind the scenes is just ludicrous.

    I've given up now, especially after the last customer service rep said that I have to wait until the system does a scheduled clean of old accounts, which I thought was bull as it's not cleaned it yet and I created a new account around the time when the 360 came out, however many years ago that was.

    I can put up with multiple red rings but if I ever have trouble accessing my current account due to a similar problem I'm definitely giving up on Xbox and switching to the Wii
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  • Dont give up!!

    I could not remember the last 4 digits of my credit card from way back. I called all of my banks and credit companies, asked for the 4 digits of all of my old cards. Having tried every single one of them it is apparent something is wrong as MS confirmed that the information for the other 3 security questions is correct.

    In order to get all of the information that MS is holding for me (including the last 4 digits of my credit card!) I am writing to MS citing the Data Protection Act: MS are required to confirm that all of the information they hold on me is correct. Clearly it is not and so hopefully they will post a copy of the information that they hold on me to the address registered with my Live account.

    Will let you know what happens :)
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  • This reply was removed on 2010-10-19.
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  • Martin,

    Keep us updated, I'm having similar issues. I'm trying to recover a 7 year old Xbox account and I have checked my old CC numbers and they are correct, but the system is still telling me my information is not matching?

    Has anyone actually managed to successfully recover an old 'non windows live attached' account?
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  • we should file a class action lawsuit. im dead serious. we spend money on these accounts and m$ deletes the emails associated with it. irresponsible!
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  • I’m Relieved
    hey i was in teh same situation.
    I forgot my password for the email and the windows id.
    after trying to find what to do on the net. i felt hopeless.
    soi called xbox support. and wouldnt u know it they actually helped me.

    for the email i used since i didnt use it in like 3 years it became deactivated.
    which is also linked to my windows live id.

    the lady said well since inactive that i should be able to make a new email witht eh same name. So i did that.
    from there i went to the windows live reset password and sent it to the email
    (since i can now access it1) i
    got the email and reseted the password .

    and now i can access my live account from xboxlive.com
    its sweet now cause i can finally recover my gamertag and play halo reach with the gf.

    hope this help someone.
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  • EMPLOYEE
    I’m happy
    John Breakwell (ex MSFT) (Currently working at a different company) November 18, 2010 16:17
    "its sweet now cause i can finally recover my gamertag and play halo reach with the gf."
    She's a keeper :-)
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  • I’m frustrated
    okay my problem is of the same as everyone on here but its more complicated i created my gamertag in 05 or 06 i cant recall when but the email i used was spelled incorrectly and was a aol account and i never changed it to the real email or even an new one because i forgot the password plus the updates to xbox prevented me from even clicking on the email to change it or even removing the password, this wasn't a problem until now because now since M$ is releasing windows phone 7 with xbox live id like to buy one and be able to use my gamertag on it i cant because it uses windows id to sign in. can anyone a M$ help with this or iam doomed? and ive tried a countless amount of times to contact xbox but they always give me the wrong solutions
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  • I’m without hope
    My problem is this:
    i tried to recover my account at a friends house. But i hadn't used my windows live ID in months and forgot the password. So after trying a few times i get locked out. Then i try to go to hotmail.com to get into my account. It asks for my secret question and i answer. It's wrong. This is due to the fact that i made this account over 8 years ago at a friends house when i was in grade 5 or 6. Most likely i used his personal info not caring if it was real since i just wanted messenger.
    So now i have no way of getting into my ID account. I try the other options. resetting my password. security question. Sending a code to the phone number. not my number. Finally i use the last resort that hotmail offers. Filling in personal info about where i live, what IP ADDRESSES i access my account from, and the subject names of emails i have in my account. Obviously theres nothing accurate in there.
    So my account gets "looked over" by 3 different ppl and they send 3 similar responses telling me to repeat the steps i've taken. I call the phone help line and am told that there is no support of this type for a hotmail account unless you PAY for it.
    FINALLY they say create a new account. So my live ID will die eventually i assume

    Any suggestions would be greatly appreciated. But im guessing that im screwed and will have to wait for xbox to figure something out.

    Thnx for reading through my horror story and listening to all my bitching ;)
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  • I’m Absolutely pissed off
    I got my Xbox LIVE account five years ago. Being 13 years old, I trusted my dad with setting the entire thing up. He managed to royally screw the entire process up:

    1) He didn't want to make a real Windows Live ID, so he used his email adress
    2) He spelled that email address incorrectly
    3) The internet service provider under which the email was hosted by (Patmedia Co.) no longer exists
    4) He does not remember the password (obviously)
    5) I do not remember what I put in for the security question

    Worst of all, his credit card is on there. Since MS won't let me remove it without giving my Live ID and password, it will be on there forever. So are they just going to charge it $60 every year for the rest of my life?
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  • I’m VERY VERY UPSET!!!
    I created my xbox gamer tag four years ago, when a windows live ID was not necessary. Now that A windows live I.D. is required for everything I'M geting screwed over. I know the email and password attached to my gamer tag but it is not functioning since three years ago when comcast bought insightbb.com which was what my email adress was to insightbb which no longer exists. This was not a huge problem i havent been able to recover my gamer tag for the last 3 years. I didn't mind because my gamertag was still functioning. I was buying quite a large deal of downloads with microsoft points. Recently I ran out room on my hardrive so I transfered my data to a larger one with microsoft products that i purchased with money that goes to microsoft, anyways. It said I needed to reauthenticte my account well ah i dont have a windows live I.D. and the email attached to my account no longer exists but its attached to my gamer tag. So now my hundred of dollars and hours are trapped in my hardrive and I cant access it. So help me out someone please...
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  • we should initiate a class action lawsuit for all the time we wasted, the money we lost, and the money that is trapped on our accounts.
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    • same here i got locked out because i let my friend mod it which was stupid and then i went to recover because i had to give him my email and password so he recovers it and scres up and deleted or somethin then i try to recover my account at my house and i kept tryin and eventually got locked out when will it get unlocked i need answers!
    • I have now set up 2 email addresses but it saying now that them 2 email addresses are already on the xbox system so now it wont send me a code to either and it wont text me a code on my phone beacause my phone number already on the system so wtf I cant get on to xbox live account seriously WTF? is going on Microsoft fucking assholes always fucking downgrading I mean look at the xbox one it's huge it looks like a 1980's vcr and only displays in 720p wtf and it installs a game before you can even play the thing and that takes like an hour. pisses me off seriously.
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  • I’m ready to set fire to microsofts building
    This is such a ridiculous problem. Im going to lose all my maps. I even called them and they said they were going to send me a token for my lost xbox live membership, which means they had to cancel my old one. They never send it!!!! So now im out the membership too. Im fed up with this. Xbox support is absolutely pointless and everyone on there just wants to transfer you to someone else, which absolutely gets me no where.
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  • I’m callum
    i dont but how do i get up my ip address i for got wot it was an put a difrent one in no i cant connect cause i forgot it
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  • I’m PISSED OFF
    I made my gamertag years ago. I can still use it to sing into xboxlive on my console, but i cannot acces promo's messenger or switch it to my new windows live id emailadress because the password has expired. NONE OF THE SO CALLED SOLUTIONS HAVE BEEN OF HELP. my sollution =: SELL MY XBOX, I'M SWITCHING TO PS3 GODDAMN f*CKING BULLSHIT
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  • I’m ON FIRE!!!!!!
    right now ive been sent to the forum board to post threads with a MS employee for the 3rd time theyve turned me down twice so far with no help or reason as to why ive been rejected i have provided everything accurately except for the SUPER SECRET NINJA question and still they turn me down...cant we lfile a class action lawsuit against them for this ridiculous customer support
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  • I’m thinking I was too late to post this
    Hey
    I had the same problem, my Windows live was deleted so my Xbox live was unaccesible.
    This was a few months back, so its a little hazy, but I couldn't access anything on my laptop so I used my xbox and I remember being told my windows live ID was faulty and must be changed at some point. I then followed the steps given and an error message was given saying "xbox live is having some difficulties". I am 95% sure this is BS, as I did the same again but this time I scrolled idly through the terms and conditions, right to the bottom (didn't read it though, probably should have done). I then pressed the accept button and it worked! I had to create a new xbox live account for my Gamertag to be linked to, but my Gamerscore and map packs are all safe and sound.
    No idea if this is any help to anyone, my first help posting :D

    Elkstone
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  • I’m frustrated
    Hey Guys,
    I'm in the same boat as all or most of you. I used a fake email and password when I was 12 because I didn't want to worry about that mess. Now 42,000 gamerscore and 200+ game saves later, I lose my gamertag. I was transfering it to a usb and it was lost in the process. Now I'm heading off to college and want my account back. I might have to just sell the system instead. Anyone have a similar situation that was resolved?

    GetEmWitTheDoor
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  • Hi guys
    I have a similar problem.
    I had the XBOX 360, used it for C.O.D etc. Stopped using the XBOX for a number of months. Now I've bought an XBOX 360 Kinect and i cant sign into my XBOX live account. Well, thats not entirely true...it gave me a different gamer tag?!
    I've read all the posts above but still unsure of the best way forward.

    Any help much appreciated.
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  • I’m frustrated
    I made a windows live ID three years ago to play xbox 360, but the problem is that i made it with insightbb.com, which has been bought out by comcast. So i cannot receive email from windows live. On top of that, i forgot my password and my secret question isn't working. Is there a way for microsoft to send me an email containing the stuff i need to link my gamertag and all my stats with a new password if i give them some information?

    Any help at all is greatly appreciated.
    • In the same situation Phil. i have been dealing with this for almost a year now. finally got the old credit card fixed on my account, but the email address i used is an old work email. been on with xbox support and windows live id support and they keep sending me in a freakin loop FRUSTRATED!
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  • ok guys I wanted the flaming helmet for Halo:reach, and am trying to get recon armor for halo 3, i also wanted multiple other awards for my xbox gamertag. When i go to change my EXPIRED windows live id, it says the password is incorrect. How did you guys link your gamertags to new windows live ID's? Help please, i wish to not be left behind from my friends, and i have multiple achievements, armors, guns, etc. that i've unlocked over the years. So will you guys please explain to me how you changed your windows live id without losing any of your important stuff????
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  • hey i forgot my email but i still known my gamer tag so what do i do like how can i find out my email by just typing in my gamer tag?
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  • I think was hacked and also have been deleted because my friend try to find me and it comes up my gamertag doesn't exist on xbox live i try to recover but it says that windows id is valid then i went to computer and went to xbox live site i log on and it shows me some other tag is made on that mail not mine. Today i try to log in and i did it then i spot that i didint log in to xbox live just to my profile i try to connect to xbox live but the following thing comes up " please check the connection or recover the tag" so i went to recover my tag after puting my info in the download starts then come up the profile that is not mine the one that was on the xbox site so now i dont know did someone delete me or just this is something wrong with xbox i will call the microsoft today and check what can they do about it
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  • I was hacked. Someone changed my info, password, security question, etc.. and microsoft confermed it was compromised. They then send me an email, 1 month later, saying i can recover my account but i need to change as much info as possible with my live account, so i did. I changed my live id from yahoo to gmail and that somehow messed everything up because now, thanks to crappy customer support, I have a new gamertag profile and my origional one if floating around somewhere in limbo. I don't know about you guys but I bought a lot of stuff in the last 6 years on my profile and now I can't get to any of it and I've spent hours on the phone with customer support. BTW my gamertag is BenPWarner, say hi to it if you see it, send me a message it might help me get that profile back.
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  • I’m furious
    My account has been compromised. All of my Microsoft Points have been transferred out, my password was changed, and my gamertag (KoshiirRa) seemingly deleted as well and now I'm apparently "SleekMinotaur1". I've regained control of my account (and disposed of my formerly secure password), but I don't know what good it is going to do. Microsoft's billing page shows my points being transferred out with an entry of "Transfer to: " Yes, thats right. Transferred to blank. Whitespace. Nothing. Nadda. I had a whole bunch of purchases tied to that gamertag, and now they are effectively useless unless I can get it back. Heck, I can't even log into my 360 anymore.
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  • I’m sad
    Hi\
    my account somehow got deleted when i was playing a game and when i tried to recover it the message pops up saying there is not enough space on my hard drive there is 6.3 gb on my hard drive anyone who can help ull be my hero for life thank you
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  • Nothing will ever be done becuz People like ya will always keep playn and putn money in there pockets . That all its for is making money . If what happened in the USA does not open ur eyes to what This country and its most of uits leaders about . then yeah u got it...
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  • I’m concerned
    My Windows Live account was deleted about a month ago and I have done a lot with my Xbox Live account...the greatest thing that Microsoft could do right now is to STOP making new models of the Xbox 360 and resolve this issue because, I can guarantee anyone who reads this, Microsoft has already begun (and will continue) to lose customers and supporters and, in my opinion, Microsoft is really upsetting me that they haven't created some sort of "temporary Windows Live email" to use to create a new Windows Live account for those who have lost their original account. Life would be wonderful if this happened. Thanks for listening and I'm and I am very glad to know that there are many people who are suffering this stress and pain with me and that I'm not alone in this struggle. Thank you again and have a wonderful day!
    -brendon321
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  • This problem will never get resolved, so I'm just going to vent my frustrations here.

    Microsoft will never resolve this issue, they just don't give a shit, we've all already bought the consoles, the DLC, the subscriptions and the software and they've already got paid. Windows Live customer support, when such a thing existed in 2009, told me that I should do these 3 things:
    a) Accept my losses.
    b) Create a new account and start again because they can't recover my existing one for reasons they wouldn't say.
    c)Fuck myself.

    I've lost my Windows Live account that I've had for ten years, and subsequently cannot use my xbox live gamertag that I've had since 2008. All my DLC is gone, I've spent over £300 on DLC alone and now I cant get it back because Microsoft wont pay for a proper customer services department for Windows Live ID.

    Microsoft do not provide customer support, not via telephone, for windows live ids anymore, not that that ever helped in the past. Why would they force people to use a windows live id for xbox live if they do not have a way of recovering accounts, apart from their current shitty methods?

    Since this aricle there have been more than a few major updates to the xbox dashboard and XBL service but nothing to recover gamertags linked to deleted Windows Live IDs.

    This topic was created over three years ago, which means that Microsoft have not done shit to resolve this issue despite knowing about it for a long time. I've read a few articles on the web about this problem and there's always links to other articles where Microsoft have said they know about it and are working on a way to resolve the problem, but all they've done in the last 3 years in relation this issue is get rid of customer support for Windows Live.

    The way this whole issue has been handled (swept under the rug) by Microsoft just shows how much they care about their customers and how they handle their problems. I forgave them for the Red Ring of Death, I forgave them for coming in so late with the Windows Phone 7 and I forgave them Windows Vista but know I've completely lost faith in Microsoft as a brand and company.

    Overall, my experiences with Microsoft products compared to their competitors products have been more painful than necessary.

    Luckily I found a better solution than just creating a new account and accepting my losses:
    a)Get a PS3.
    b)Get an Android phone.
    c)Get a Mac or a Chromebook.
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  • I’m frustrated
    Tell Bill Gates he can suck my balls for scamming the people that USE to play xbox 360!
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  • I’m Angry
    A few others and I are in a current dispute over this with microsoft on thier help website, i would like to draw alot of attention to it for help with the solution.

    http://windowslivehelp.com/thread.asp...

    If anyone wants to have it out with the actual support go to the link!
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  • I’m about to throw my xbox into an oven and turn it on the highest it goes for 9 hours
    i created a new id. i went on my xbox and it said i cant sign in to xbox live untill i linked it to WL account. so i typed in my email and password and confirmed whatever i needed to do. when i got to the parent sign in i didnt know what to do. it would even let me type in an email only a password. so i typed my password and a error message popped up syaing xbox live signup is currently unavailable. i tried about 7 times. what should i do?
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  • I’m ANGRY
    Ok, so I'm gonna become one of the many people caught up in this festival of anger and depression. My dad deleted the email connected to my xbox live account and we can't figure out how to change it. We called MS and they helped us with the xbox live update for the Kinect dashboard thingy, and I want to get this all fixed out before we get screwed over with the next BS update. I have a great solution is MS decides to completly scew me over.

    1. Buy PS3
    2. Set up PSN account
    3. Mod xbox controller to work on a PS3
    4. Call MS and tell them to blow donkey balls.

    Anyone agree with me???
    Go ahead and sue MS. If that's what it takes to get this issue resolved, FULL STEAM AHEAD!!! Hack, take this to the Supreme Court if you have to. Show MS they can't screw us over. GODSPEED TO EVERYONE WITH THIS SAME PROBLEM!!!
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  • all we wanna do is switch from one syster to another one but cant cause the live windows live id is gone sence we haven signed into it in aver a year and all i wanna do is grt the password to my xbox live
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  • I am unable to remember my password for my microsoft account. The microsoft account is linked to my xbox gamer tag PracticingAura2. This gamer tag is the parent account linked to my two sons gamertags. The recent change to the XBox Live terms and conditions requires the parent to accept. Since I cannot remember my password it will not allow the T&C's to be accepted. When I try and reset the password for my microsoft account I receive the error message "The Microsoft account is incorrect. Please try again." When I call xbox support they tell me that they believe that the email address has been deactivated by microsoft. Any suggestions for how I fix the problem? Thanks
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  • idk if my problem is the same as you guys but I just played ME3 and then after awhile something happend and I went from the game to the menu. And all my data had been deleted (I think some of it is left tho) but almost everything is gone and my Xboxlive is turned off but my internet is still working when I am testing
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  • Reading through the comments I see I have a similar problem. The email account linked to my XBL had become innactive and deleted itself. Now I can't sign into my xbox account, I can't even save if I go offline or access any offline save data!
    Basically I've lost everything. I've tried following xbox support and by the looks of the comments here i'm not even going to attempt to call them up!
    4 years ago someone on this said they forwarded the problem onto Microsoft? If you're still around would you care to let me know if anythings going to happen?
    Cheers lads, Duncan
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  • I mis-entered my email when I created my xbox live account gamertag... since they won't allow changing the email address associated with an account, it's been hell trying to delete it.

    Long story short, I got the account with the typo'd email deleted, signed up again, however my gamertag shows unavailable. Its a been a couple months, and I was hoping that eventually my gamertag would be available again, but it's not looking that way.
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  • I’m frustrated
    Here's my story: Had a yahoo account linked to my GamerTag; played offline for about 3 years. Recently tried to log back in and it said my password was incorrect. I couldn't figure it out, so I went to the website to get it emailed to me and it says my email address is invalid (for the Microsoft ID).

    I can still access my Yahoo email account and I have an email from XBox Live to that account, which proves that at one point the account was linked to my GamerTag.

    I've had no luck finding any information as far as verifying anything because my account was a Silver membership (I got a free one month Gold membership but I can't find where I can verify my account using my Credit Card information).

    Luckily, I mostly downloaded free content so at most I lost $10. But I'm really upset because the GamerTag is the username I use for almost all of my social media. I've started a new account & I was able to friend request my previous one, so I know my account is still valid out there... somewhere.
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  • I deleted my Microsoft account by mistake and can not get into my old gamertage I tried to ask my brother an my friends how to get it back they had no clue. So can u help me out here. T_T
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