Impossible to recover Xbox LIVE gamertags linked to deleted Windows Live IDs.

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  • Updated 5 years ago
When a Windows Live ID is not used for a long period of time, it is deleted. Problem is, an Xbox LIVE gamertag linked to the deleted Windows Live ID still thinks it is linked to a Windows Live ID. Even if a new Windows Live ID is created with the same email address, it is not in return linked back to the Xbox LIVE gamertag. This makes it impossible to recover the gamertag or do anything with the gamertag that would require the Windows Live ID, including switching it to a new Windows Live ID.

For me personally, this problem is bad because I had assets in my Xbox LIVE gamertag that I can't get to now, but they're clearly visible when viewing my account from another account, so it's still there.
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Cortland Klein

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Posted 10 years ago

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Antonio Velez

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hey i forgot my email but i still known my gamer tag so what do i do like how can i find out my email by just typing in my gamer tag?
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Damian Blaszczyk

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I think was hacked and also have been deleted because my friend try to find me and it comes up my gamertag doesn't exist on xbox live i try to recover but it says that windows id is valid then i went to computer and went to xbox live site i log on and it shows me some other tag is made on that mail not mine. Today i try to log in and i did it then i spot that i didint log in to xbox live just to my profile i try to connect to xbox live but the following thing comes up " please check the connection or recover the tag" so i went to recover my tag after puting my info in the download starts then come up the profile that is not mine the one that was on the xbox site so now i dont know did someone delete me or just this is something wrong with xbox i will call the microsoft today and check what can they do about it
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Ben Warner

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I was hacked. Someone changed my info, password, security question, etc.. and microsoft confermed it was compromised. They then send me an email, 1 month later, saying i can recover my account but i need to change as much info as possible with my live account, so i did. I changed my live id from yahoo to gmail and that somehow messed everything up because now, thanks to crappy customer support, I have a new gamertag profile and my origional one if floating around somewhere in limbo. I don't know about you guys but I bought a lot of stuff in the last 6 years on my profile and now I can't get to any of it and I've spent hours on the phone with customer support. BTW my gamertag is BenPWarner, say hi to it if you see it, send me a message it might help me get that profile back.
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m.cubed.3

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My account has been compromised. All of my Microsoft Points have been transferred out, my password was changed, and my gamertag (KoshiirRa) seemingly deleted as well and now I'm apparently "SleekMinotaur1". I've regained control of my account (and disposed of my formerly secure password), but I don't know what good it is going to do. Microsoft's billing page shows my points being transferred out with an entry of "Transfer to: " Yes, thats right. Transferred to blank. Whitespace. Nothing. Nadda. I had a whole bunch of purchases tied to that gamertag, and now they are effectively useless unless I can get it back. Heck, I can't even log into my 360 anymore.
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Tristan Mitchel Jajo

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Hi\
my account somehow got deleted when i was playing a game and when i tried to recover it the message pops up saying there is not enough space on my hard drive there is 6.3 gb on my hard drive anyone who can help ull be my hero for life thank you
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Ramon Rivera

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Nothing will ever be done becuz People like ya will always keep playn and putn money in there pockets . That all its for is making money . If what happened in the USA does not open ur eyes to what This country and its most of uits leaders about . then yeah u got it...
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Brendon Clayton

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My Windows Live account was deleted about a month ago and I have done a lot with my Xbox Live account...the greatest thing that Microsoft could do right now is to STOP making new models of the Xbox 360 and resolve this issue because, I can guarantee anyone who reads this, Microsoft has already begun (and will continue) to lose customers and supporters and, in my opinion, Microsoft is really upsetting me that they haven't created some sort of "temporary Windows Live email" to use to create a new Windows Live account for those who have lost their original account. Life would be wonderful if this happened. Thanks for listening and I'm and I am very glad to know that there are many people who are suffering this stress and pain with me and that I'm not alone in this struggle. Thank you again and have a wonderful day!
-brendon321
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Anish Patel

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This problem will never get resolved, so I'm just going to vent my frustrations here.

Microsoft will never resolve this issue, they just don't give a shit, we've all already bought the consoles, the DLC, the subscriptions and the software and they've already got paid. Windows Live customer support, when such a thing existed in 2009, told me that I should do these 3 things:
a) Accept my losses.
b) Create a new account and start again because they can't recover my existing one for reasons they wouldn't say.
c)Fuck myself.

I've lost my Windows Live account that I've had for ten years, and subsequently cannot use my xbox live gamertag that I've had since 2008. All my DLC is gone, I've spent over £300 on DLC alone and now I cant get it back because Microsoft wont pay for a proper customer services department for Windows Live ID.

Microsoft do not provide customer support, not via telephone, for windows live ids anymore, not that that ever helped in the past. Why would they force people to use a windows live id for xbox live if they do not have a way of recovering accounts, apart from their current shitty methods?

Since this aricle there have been more than a few major updates to the xbox dashboard and XBL service but nothing to recover gamertags linked to deleted Windows Live IDs.

This topic was created over three years ago, which means that Microsoft have not done shit to resolve this issue despite knowing about it for a long time. I've read a few articles on the web about this problem and there's always links to other articles where Microsoft have said they know about it and are working on a way to resolve the problem, but all they've done in the last 3 years in relation this issue is get rid of customer support for Windows Live.

The way this whole issue has been handled (swept under the rug) by Microsoft just shows how much they care about their customers and how they handle their problems. I forgave them for the Red Ring of Death, I forgave them for coming in so late with the Windows Phone 7 and I forgave them Windows Vista but know I've completely lost faith in Microsoft as a brand and company.

Overall, my experiences with Microsoft products compared to their competitors products have been more painful than necessary.

Luckily I found a better solution than just creating a new account and accepting my losses:
a)Get a PS3.
b)Get an Android phone.
c)Get a Mac or a Chromebook.
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Jared Eves

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Tell Bill Gates he can suck my balls for scamming the people that USE to play xbox 360!
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avengedmushroomhead

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A few others and I are in a current dispute over this with microsoft on thier help website, i would like to draw alot of attention to it for help with the solution.

http://windowslivehelp.com/thread.asp...

If anyone wants to have it out with the actual support go to the link!
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Jarvo

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i created a new id. i went on my xbox and it said i cant sign in to xbox live untill i linked it to WL account. so i typed in my email and password and confirmed whatever i needed to do. when i got to the parent sign in i didnt know what to do. it would even let me type in an email only a password. so i typed my password and a error message popped up syaing xbox live signup is currently unavailable. i tried about 7 times. what should i do?
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Tresten Pope

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Ok, so I'm gonna become one of the many people caught up in this festival of anger and depression. My dad deleted the email connected to my xbox live account and we can't figure out how to change it. We called MS and they helped us with the xbox live update for the Kinect dashboard thingy, and I want to get this all fixed out before we get screwed over with the next BS update. I have a great solution is MS decides to completly scew me over.

1. Buy PS3
2. Set up PSN account
3. Mod xbox controller to work on a PS3
4. Call MS and tell them to blow donkey balls.

Anyone agree with me???
Go ahead and sue MS. If that's what it takes to get this issue resolved, FULL STEAM AHEAD!!! Hack, take this to the Supreme Court if you have to. Show MS they can't screw us over. GODSPEED TO EVERYONE WITH THIS SAME PROBLEM!!!
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Kimberly Schmitt

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all we wanna do is switch from one syster to another one but cant cause the live windows live id is gone sence we haven signed into it in aver a year and all i wanna do is grt the password to my xbox live
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David McHale

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I am unable to remember my password for my microsoft account. The microsoft account is linked to my xbox gamer tag PracticingAura2. This gamer tag is the parent account linked to my two sons gamertags. The recent change to the XBox Live terms and conditions requires the parent to accept. Since I cannot remember my password it will not allow the T&C's to be accepted. When I try and reset the password for my microsoft account I receive the error message "The Microsoft account is incorrect. Please try again." When I call xbox support they tell me that they believe that the email address has been deactivated by microsoft. Any suggestions for how I fix the problem? Thanks
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David Ryu Lowell

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idk if my problem is the same as you guys but I just played ME3 and then after awhile something happend and I went from the game to the menu. And all my data had been deleted (I think some of it is left tho) but almost everything is gone and my Xboxlive is turned off but my internet is still working when I am testing
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Duncan Anderson

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Reading through the comments I see I have a similar problem. The email account linked to my XBL had become innactive and deleted itself. Now I can't sign into my xbox account, I can't even save if I go offline or access any offline save data!
Basically I've lost everything. I've tried following xbox support and by the looks of the comments here i'm not even going to attempt to call them up!
4 years ago someone on this said they forwarded the problem onto Microsoft? If you're still around would you care to let me know if anythings going to happen?
Cheers lads, Duncan
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BenN

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I mis-entered my email when I created my xbox live account gamertag... since they won't allow changing the email address associated with an account, it's been hell trying to delete it.

Long story short, I got the account with the typo'd email deleted, signed up again, however my gamertag shows unavailable. Its a been a couple months, and I was hoping that eventually my gamertag would be available again, but it's not looking that way.
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Psypris

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Here's my story: Had a yahoo account linked to my GamerTag; played offline for about 3 years. Recently tried to log back in and it said my password was incorrect. I couldn't figure it out, so I went to the website to get it emailed to me and it says my email address is invalid (for the Microsoft ID).

I can still access my Yahoo email account and I have an email from XBox Live to that account, which proves that at one point the account was linked to my GamerTag.

I've had no luck finding any information as far as verifying anything because my account was a Silver membership (I got a free one month Gold membership but I can't find where I can verify my account using my Credit Card information).

Luckily, I mostly downloaded free content so at most I lost $10. But I'm really upset because the GamerTag is the username I use for almost all of my social media. I've started a new account & I was able to friend request my previous one, so I know my account is still valid out there... somewhere.
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Haley Luker

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I deleted my Microsoft account by mistake and can not get into my old gamertage I tried to ask my brother an my friends how to get it back they had no clue. So can u help me out here. T_T
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Aaron Ellis

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This has been one of the worst experiences ever for trying to keep my gamertag from being lost. I have been aware of the issue for years and until recently I did not think it was a big deal that I no longer had access to the email address I used to set up my account originally. Now that I have access to it, I had to create a new email, for the purpose of creating a new live id to transfer the new xbox live gamertag that I must have inadvertently created one long night years ago trying to associate my gamertag with my email address. Since I never used it, I had to sign out of my gamertag, sign in with the one I never used or had any interest in using, and let it populate on my xbox. Since I am only allowed 1 change per 30 days, in a month I'll be able to transfer the new one to the dummy live ID, and then 2 FULL MONTHS from now, I'll be able to (hopefully) finally transfer my gamertag to my current email address. Thanks for being so transparent Microsoft! I should be able to kill that gamertag instantly, or at least dissasociate it from my email address. http://support.xbox.com/en-US/my-acco...