Impossible to recover Xbox LIVE gamertags linked to deleted Windows Live IDs.

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  • Updated 5 years ago
When a Windows Live ID is not used for a long period of time, it is deleted. Problem is, an Xbox LIVE gamertag linked to the deleted Windows Live ID still thinks it is linked to a Windows Live ID. Even if a new Windows Live ID is created with the same email address, it is not in return linked back to the Xbox LIVE gamertag. This makes it impossible to recover the gamertag or do anything with the gamertag that would require the Windows Live ID, including switching it to a new Windows Live ID.

For me personally, this problem is bad because I had assets in my Xbox LIVE gamertag that I can't get to now, but they're clearly visible when viewing my account from another account, so it's still there.
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Cortland Klein

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Posted 11 years ago

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Darren Guidry

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I had a yahoo email and they deleted it, Is that the same problem? Because I cant recover my profile and stuff.
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Darren Guidry

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If my email is deleted can my live id still exist cause i can still use my gamertag
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relief temple

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sanjay kumar

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Hey I had the same issue with my computer. I wasted my time on it for many days but finally I got a solution from this link http://www.microsoftliveassist.com/ca...
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home ggg

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home ggg

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jmjmjaja

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Just go to your xbox recover your profile if you cant rember your password or email your done for. If you do rember it good type it in if you get it back go to acount manigment look for CHANGE WINDOWS LIVE ID when it comes up type in your password then click done then if you have perent lock get your password typed in once done get your new email and password and type it in then click done and you shuld be done. hope this helps
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jake

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buy a usb go to the house that has the account and transfer 2 usb or hard drive
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Deniz

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I had no idea that if u dont use ur live ID that it would become deleted when inactive: whats worse is forgeting ur password to ur Live ID. confusing to whether when u change the name of ur gamer-tag to a new name if it is linked to the old gamer name? I have tryed to change my password but I am unable to. It was hard enough to signup into xbox live for me with my cousin who gave up which i somehow stuck to and finally was able to be on live. I think there should b an easy way to my situation but I cannot seem to get my Live ID working is my problem even simular to Klein's problem or is it fixable? cause I will not change my gamertag for anything.
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the12thplaya

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I know this will never get sorted but I wanted to come on here and vent my frustration with the system and customer support too as I have a similar problem.

My problem is that it looks like I have two gamertags on the one email address, the first created on the original Xbox when Windows Live was Passport.Net and for whatever reason at the time when I moved over to a 360 I created a new account. I don't know if I tried recovering it and had problems or if I wasn't aware that you could recover the account so naturally created a new one?

The old one is still active as I've added it to my friends list but I can't recover it as I don't know the credit card or phone number from all of those years ago. I've called customer support many of times and most of them have confirmed that the old account is using the same email address but there's nothing they can do without the credit card or phone number from way back then.

On the one hand I can appreciate the level of security behind each account but when I've done all I can do to prove it's my account and they can also see that it's not been used since the old Xbox days it's annoying that they claim to be powerless to do anything. I can understand that they might not have the relevant permissions to edit an account but I can't believe that there's no one at all in Microsoft higher then them with permission to edit or delete the account so that I can pay points to rename my current account to match the old one. To have a database that absolutely no one in the world can access and edit behind the scenes is just ludicrous.

I've given up now, especially after the last customer service rep said that I have to wait until the system does a scheduled clean of old accounts, which I thought was bull as it's not cleaned it yet and I created a new account around the time when the 360 came out, however many years ago that was.

I can put up with multiple red rings but if I ever have trouble accessing my current account due to a similar problem I'm definitely giving up on Xbox and switching to the Wii
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Martin

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Dont give up!!

I could not remember the last 4 digits of my credit card from way back. I called all of my banks and credit companies, asked for the 4 digits of all of my old cards. Having tried every single one of them it is apparent something is wrong as MS confirmed that the information for the other 3 security questions is correct.

In order to get all of the information that MS is holding for me (including the last 4 digits of my credit card!) I am writing to MS citing the Data Protection Act: MS are required to confirm that all of the information they hold on me is correct. Clearly it is not and so hopefully they will post a copy of the information that they hold on me to the address registered with my Live account.

Will let you know what happens :)
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Jon

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Martin,

Keep us updated, I'm having similar issues. I'm trying to recover a 7 year old Xbox account and I have checked my old CC numbers and they are correct, but the system is still telling me my information is not matching?

Has anyone actually managed to successfully recover an old 'non windows live attached' account?
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Howard

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we should file a class action lawsuit. im dead serious. we spend money on these accounts and m$ deletes the emails associated with it. irresponsible!
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du120280

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hey i was in teh same situation.
I forgot my password for the email and the windows id.
after trying to find what to do on the net. i felt hopeless.
soi called xbox support. and wouldnt u know it they actually helped me.

for the email i used since i didnt use it in like 3 years it became deactivated.
which is also linked to my windows live id.

the lady said well since inactive that i should be able to make a new email witht eh same name. So i did that.
from there i went to the windows live reset password and sent it to the email
(since i can now access it1) i
got the email and reseted the password .

and now i can access my live account from xboxlive.com
its sweet now cause i can finally recover my gamertag and play halo reach with the gf.

hope this help someone.
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John Breakwell (ex MSFT), Currently working at a different company

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"its sweet now cause i can finally recover my gamertag and play halo reach with the gf."
She's a keeper :-)
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Juan

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okay my problem is of the same as everyone on here but its more complicated i created my gamertag in 05 or 06 i cant recall when but the email i used was spelled incorrectly and was a aol account and i never changed it to the real email or even an new one because i forgot the password plus the updates to xbox prevented me from even clicking on the email to change it or even removing the password, this wasn't a problem until now because now since M$ is releasing windows phone 7 with xbox live id like to buy one and be able to use my gamertag on it i cant because it uses windows id to sign in. can anyone a M$ help with this or iam doomed? and ive tried a countless amount of times to contact xbox but they always give me the wrong solutions
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thehootinany

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My problem is this:
i tried to recover my account at a friends house. But i hadn't used my windows live ID in months and forgot the password. So after trying a few times i get locked out. Then i try to go to hotmail.com to get into my account. It asks for my secret question and i answer. It's wrong. This is due to the fact that i made this account over 8 years ago at a friends house when i was in grade 5 or 6. Most likely i used his personal info not caring if it was real since i just wanted messenger.
So now i have no way of getting into my ID account. I try the other options. resetting my password. security question. Sending a code to the phone number. not my number. Finally i use the last resort that hotmail offers. Filling in personal info about where i live, what IP ADDRESSES i access my account from, and the subject names of emails i have in my account. Obviously theres nothing accurate in there.
So my account gets "looked over" by 3 different ppl and they send 3 similar responses telling me to repeat the steps i've taken. I call the phone help line and am told that there is no support of this type for a hotmail account unless you PAY for it.
FINALLY they say create a new account. So my live ID will die eventually i assume

Any suggestions would be greatly appreciated. But im guessing that im screwed and will have to wait for xbox to figure something out.

Thnx for reading through my horror story and listening to all my bitching ;)
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Dan

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I got my Xbox LIVE account five years ago. Being 13 years old, I trusted my dad with setting the entire thing up. He managed to royally screw the entire process up:

1) He didn't want to make a real Windows Live ID, so he used his email adress
2) He spelled that email address incorrectly
3) The internet service provider under which the email was hosted by (Patmedia Co.) no longer exists
4) He does not remember the password (obviously)
5) I do not remember what I put in for the security question

Worst of all, his credit card is on there. Since MS won't let me remove it without giving my Live ID and password, it will be on there forever. So are they just going to charge it $60 every year for the rest of my life?
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rschuler23

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I created my xbox gamer tag four years ago, when a windows live ID was not necessary. Now that A windows live I.D. is required for everything I'M geting screwed over. I know the email and password attached to my gamer tag but it is not functioning since three years ago when comcast bought insightbb.com which was what my email adress was to insightbb which no longer exists. This was not a huge problem i havent been able to recover my gamer tag for the last 3 years. I didn't mind because my gamertag was still functioning. I was buying quite a large deal of downloads with microsoft points. Recently I ran out room on my hardrive so I transfered my data to a larger one with microsoft products that i purchased with money that goes to microsoft, anyways. It said I needed to reauthenticte my account well ah i dont have a windows live I.D. and the email attached to my account no longer exists but its attached to my gamer tag. So now my hundred of dollars and hours are trapped in my hardrive and I cant access it. So help me out someone please...
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Howard

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we should initiate a class action lawsuit for all the time we wasted, the money we lost, and the money that is trapped on our accounts.
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tylan

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same here i got locked out because i let my friend mod it which was stupid and then i went to recover because i had to give him my email and password so he recovers it and scres up and deleted or somethin then i try to recover my account at my house and i kept tryin and eventually got locked out when will it get unlocked i need answers!
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tylan

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same here i got locked out because i let my friend mod it which was stupid and then i went to recover because i had to give him my email and password so he recovers it and scres up and deleted or somethin then i try to recover my account at my house and i kept tryin and eventually got locked out when will it get unlocked i need answers!
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liam jewsbury

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I have now set up 2 email addresses but it saying now that them 2 email addresses are already on the xbox system so now it wont send me a code to either and it wont text me a code on my phone beacause my phone number already on the system so wtf I cant get on to xbox live account seriously WTF? is going on Microsoft fucking assholes always fucking downgrading I mean look at the xbox one it's huge it looks like a 1980's vcr and only displays in 720p wtf and it installs a game before you can even play the thing and that takes like an hour. pisses me off seriously.
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Nick

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This is such a ridiculous problem. Im going to lose all my maps. I even called them and they said they were going to send me a token for my lost xbox live membership, which means they had to cancel my old one. They never send it!!!! So now im out the membership too. Im fed up with this. Xbox support is absolutely pointless and everyone on there just wants to transfer you to someone else, which absolutely gets me no where.
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tylan

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im sick of this u shouldnt get lockd out of ur account for forgetting ur password and does anyone know when it will get unlocked?
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Callum Richardson

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i dont but how do i get up my ip address i for got wot it was an put a difrent one in no i cant connect cause i forgot it
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Sander

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I made my gamertag years ago. I can still use it to sing into xboxlive on my console, but i cannot acces promo's messenger or switch it to my new windows live id emailadress because the password has expired. NONE OF THE SO CALLED SOLUTIONS HAVE BEEN OF HELP. my sollution =: SELL MY XBOX, I'M SWITCHING TO PS3 GODDAMN f*CKING BULLSHIT
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metz2219

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Considering a similar solution...
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Jared Eves

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Ya I went to sign into my account on xbox live and I have got a different gamer tag. I thought "Microsoft" could transfer all of this information onto there actual web site. Big Fuckin scam!
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coercermike0323

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right now ive been sent to the forum board to post threads with a MS employee for the 3rd time theyve turned me down twice so far with no help or reason as to why ive been rejected i have provided everything accurately except for the SUPER SECRET NINJA question and still they turn me down...cant we lfile a class action lawsuit against them for this ridiculous customer support
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Elkstone

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Hey
I had the same problem, my Windows live was deleted so my Xbox live was unaccesible.
This was a few months back, so its a little hazy, but I couldn't access anything on my laptop so I used my xbox and I remember being told my windows live ID was faulty and must be changed at some point. I then followed the steps given and an error message was given saying "xbox live is having some difficulties". I am 95% sure this is BS, as I did the same again but this time I scrolled idly through the terms and conditions, right to the bottom (didn't read it though, probably should have done). I then pressed the accept button and it worked! I had to create a new xbox live account for my Gamertag to be linked to, but my Gamerscore and map packs are all safe and sound.
No idea if this is any help to anyone, my first help posting :D

Elkstone
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metz2219

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Hey Guys,
I'm in the same boat as all or most of you. I used a fake email and password when I was 12 because I didn't want to worry about that mess. Now 42,000 gamerscore and 200+ game saves later, I lose my gamertag. I was transfering it to a usb and it was lost in the process. Now I'm heading off to college and want my account back. I might have to just sell the system instead. Anyone have a similar situation that was resolved?

GetEmWitTheDoor
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Wayne Parley

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Hi guys
I have a similar problem.
I had the XBOX 360, used it for C.O.D etc. Stopped using the XBOX for a number of months. Now I've bought an XBOX 360 Kinect and i cant sign into my XBOX live account. Well, thats not entirely true...it gave me a different gamer tag?!
I've read all the posts above but still unsure of the best way forward.

Any help much appreciated.
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metz2219

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The xbox will give you a new account by default. You need to recover your Gamertag on the new xbox. Plus you will have to transfer your memory from your old xbox over to your new system.
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Phil Williams

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I made a windows live ID three years ago to play xbox 360, but the problem is that i made it with insightbb.com, which has been bought out by comcast. So i cannot receive email from windows live. On top of that, i forgot my password and my secret question isn't working. Is there a way for microsoft to send me an email containing the stuff i need to link my gamertag and all my stats with a new password if i give them some information?

Any help at all is greatly appreciated.
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Z

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In the same situation Phil. i have been dealing with this for almost a year now. finally got the old credit card fixed on my account, but the email address i used is an old work email. been on with xbox support and windows live id support and they keep sending me in a freakin loop FRUSTRATED!
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Dylan

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ok guys I wanted the flaming helmet for Halo:reach, and am trying to get recon armor for halo 3, i also wanted multiple other awards for my xbox gamertag. When i go to change my EXPIRED windows live id, it says the password is incorrect. How did you guys link your gamertags to new windows live ID's? Help please, i wish to not be left behind from my friends, and i have multiple achievements, armors, guns, etc. that i've unlocked over the years. So will you guys please explain to me how you changed your windows live id without losing any of your important stuff????
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Dylan

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HALP MEH PL0x?