My software is apparently no longer genuine??

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  • Question
  • Updated 8 years ago
I had my computer turned off and when I went to turn it back on i had the following message: "An unathorized change has been mae to your license. To keep your system stable, you must go online and validate that your software is genuine." To validate the only option I'm being given is to buy new software. I have no idea why this is happening all of a sudden and I can't afford to replace my computer software (it's a 4 year old laptop that's already somewhat on it's way out). I need this laptop for school so I really need help with how to fix this as soon as possible!!

A reply here would be great or I'm available via phone 203-888-9273
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merri3705

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  • angry, annoyed, frustrated

Posted 8 years ago

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John Breakwell (ex MSFT), Currently working at a different company

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Hi,

What's the history of the operating system on the laptop? Did it come pre-installed with the laptop when you bought it or did you buy a retail copy of Windows Vista and install it yourself?

Cheers
John Breakwell
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merri3705

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The Windows system was pre-installed with the laptop; I purchased the laptop with Dell over the phone and the Basic Edition was included with my purchase.
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John Breakwell (ex MSFT), Currently working at a different company

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It sounds like the database that the validation system uses has had your license number incorrectly added to it or, more llkely, your laptop has had something changed in hardware so it no longer looks (to the detection process) like the original laptop.

I would advise contacting Microsoft (and maybe Dell) to have the situation resolved.

http://www.microsoft.com/uk/licensing...
"If ... you're certain your software is genuine, then please email us at ukpiracy@microsoft.com or fill in our online reporting piracy form."

Cheers
John Breakwell