Overwritten Gamertag Recovery

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  • Question
  • Updated 7 years ago
So my XBL account got hacked, and my gamertag got overwritten. I changed all the information, reset my password, and got some money back from Xbox Live support. All well and good, but now I need my gamertag back. This was 6 months ago.

Cut to now, and after 8 calls to Xbox Live Support they still have not sent me a recovery email. I know the SR(insert-reference-number)@live.com that holds my gamertag. They just have to send me a way to get into it. Xbox Support has been trying to send it to a wrong email for 6 months (They spelled my name wrong, seriously my email address was just my name). At the suggestion of the last person I talked to at XBox support, I also went to the windows live support site and posted there. I have confirmed my account information 6 times, but they continue to state that I have not confirmed my identity.

What is the best way to get this resolved? Which Microsoft support entity can get me a password to the windows live account that holds my gamertag in suspended animation? Who can end the 6 months of pain and suffering that a 2-letter-mixup has caused?
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  • incredibly frustrated

Posted 7 years ago

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