Pre-order delays are unacceptable

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  • Problem
  • Updated 11 years ago
I pre-ordered a copy of Windows 7 using the Microsoft Store site on 7/30/2009. The product did not ship until 10/22/2009 and I am not going to get it until 10/28/2009.

I also didn't receive a shipping notification e-mail, I had to log back into my account to get this.

Just as a comparison, your competitors can deliver a new operating system to me the day the product is released. Microsoft apparently cannot.

It's time you get with the program. I could have purchased this in the store, I pre-ordered it for the convenience, but I guess that was the wrong move.
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  • irritated

Posted 11 years ago

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Photo of M3 Sweatt

M3 Sweatt, Official Rep

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First off, apologies for the delay. If you haven't done so, please contact the Microsoft Store Customer Service team via after you have logged in to your Microsoft Store account. Please include your order number and the information you posted here.