Pre-order delays are unacceptable

  • 1
  • Problem
  • Updated 10 years ago
I pre-ordered a copy of Windows 7 using the Microsoft Store site on 7/30/2009. The product did not ship until 10/22/2009 and I am not going to get it until 10/28/2009.

I also didn't receive a shipping notification e-mail, I had to log back into my account to get this.

Just as a comparison, your competitors can deliver a new operating system to me the day the product is released. Microsoft apparently cannot.

It's time you get with the program. I could have purchased this in the store, I pre-ordered it for the convenience, but I guess that was the wrong move.
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mbriney

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  • irritated

Posted 10 years ago

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M3 Sweatt, Official Rep

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First off, apologies for the delay. If you haven't done so, please contact the Microsoft Store Customer Service team via http://store.microsoft.com/Help/Conta... after you have logged in to your Microsoft Store account. Please include your order number and the information you posted here.