Replacement of damaged media - process just doesn't work

  • 1
  • Problem
  • Updated 11 years ago
I was shipped a product with damaged media. I followed their process and faxed them my invoice... no response on the first pass. I faxed them a second time and someone finally responded but then told me I HAD TO PAY more to get the media (paying once is enough). He said my invoice didn't have a date so they couldn't confirm when I bought it. SO, I faxed the invoice to them AGAIN and CIRCLED the date. Now they just don't even respond. I have no idea if I'm ever going to get what I paid for. Needless to say, I'm not happy with the process.
Photo of lakewentworth

lakewentworth

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  • frustrated!!!

Posted 11 years ago

  • 1
Photo of M3 Sweatt

M3 Sweatt, Official Rep

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Sorry for the issue you reported.

What product is this for?

If you're still having difficulty getting a response, please contact me via http://blogs.msdn.com/mthree/contact.... and fill out the resulting form with your contact info (including the product, customer service case number, your name, email and address). It's the contact link from http://blogs.msdn.com/mthree, under the "This Blog" heading on the left hand nav, "Email".

I will escalate to the customer service team and check into this on your behalf.