Replacement of damaged media - process just doesn't work

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  • Problem
  • Updated 11 years ago
I was shipped a product with damaged media. I followed their process and faxed them my invoice... no response on the first pass. I faxed them a second time and someone finally responded but then told me I HAD TO PAY more to get the media (paying once is enough). He said my invoice didn't have a date so they couldn't confirm when I bought it. SO, I faxed the invoice to them AGAIN and CIRCLED the date. Now they just don't even respond. I have no idea if I'm ever going to get what I paid for. Needless to say, I'm not happy with the process.
Photo of lakewentworth


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  • frustrated!!!

Posted 11 years ago

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Photo of M3 Sweatt

M3 Sweatt, Official Rep

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Sorry for the issue you reported.

What product is this for?

If you're still having difficulty getting a response, please contact me via and fill out the resulting form with your contact info (including the product, customer service case number, your name, email and address). It's the contact link from, under the "This Blog" heading on the left hand nav, "Email".

I will escalate to the customer service team and check into this on your behalf.