Scrolling up does not work right - lines repeat

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  • Updated 6 years ago
First of all, I'm using Windows Vista and Office 2003 on an Inspiron 1420.

The problem only happens when I'm working in Word, and it involves my
external USB mouse or touchpad.

Whenever I use the center scroll wheel on my mouse or scrolling section of my trackpad to scroll through a
Word document, it scrolls downwards just fine, but when I try to scroll
upwards, the screen/page won't refresh properly.

It only seems to happen in normal or outline view, but not in print view.

As a result, one or more lines of text will appear to repeat over and
over on the page. If I keep scrolling up, the same repeated lines of
text just continue to multiply.

I've found that I can "temporarily" interrupt the problem by clicking
with my mouse on Word's built-in vertical scroll bar and moving the
page either up down significantly -- then the text refreshes and goes
back to normal.

This happens in all documents i have tried, regardless of length or apparent complexity of the document.

Others have experienced this problem without relief (e.g. http://groups.google.com/group/micros...)
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dtae

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  • frustrated

Posted 12 years ago

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dtae

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I just did a bit more diagnostics. Uninstalled and reinstalled the mouse and video driver. When the video driver was uninstalled and using the windows default low resolution driver, the problem did not occur. But when the proper video driver was put back in, it went back to having the problem.
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Igor The Troll

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This is Memory overFlow, you probably have tons of unnecessary programs at start up, remove some of them and will work like a dream!
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dtae

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Might be, but since I have 2gb RAM, the computer is pretty zippy otherwise, and it seems to happen in small word documents, I have some doubts. Even if that did improve it, it would make my computer much less usable, as my many startup programs are handpicked by me. But, it would isolate out the cause of the problem, so I'll try to remember to give it a test in safe mode soon.

Thanks,
Dan
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DaveL

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FWIW, I'm having the same problem. Vista Home Premium, Office 2003. My graphics card is a nVidia 8600 GTX. HP m8120n PC. (I'd like to know if this is occurring only with nVidea graphics cards.)

I know that the immediate cause of this is that Word isn't redrawing the screen properly when you scroll up with the mouse wheel. I don't know why, but suspect some interaction between Word and the video card driver.

--Dave L
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dtae

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FYI - my display driver is a Mobile Intel 965 Ex[ress Chipset Family.

Supposidley a microsoft employee is listening in here...but I am not sure they want to tuch this one.
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Oneshot 417

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so you are having the same problem on 2 pc's both vista and different video cards....

i just tried it on mine and it did not occur but i am on XP and ATI.

i dont think the problem is video, try changing the refresh rate?
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dtae

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there is two of us who have posted on this topic, both with the same problem.

my reason for thinking it was the video was that I did not get the problem when I uninstalled the driver and used the windows default video driver in low resolution.
Since I am using a laptop with an LCD screen, I don't think refresh rate is a concern (I only have 60 hz as an option and I believe that to not even be real)
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Deborah Woolley

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I just had my computer worked on and got it back and it does the same thing. I don't have to be in word, if I just scroll it does it! I'm using xp SP3 and the system I got back is not mine except the power supply! I've had it back to this guy 3 times!! I'm SO frustrated. I paid good money to have my OS reloaded since a virus and I got back an entirely different system! I'm tired of fighting with this guy. Says the computer works fine for him in the shop and that it's got to be my line. Which is 12 from Qwest! They say my speed is current. Don't know what else to do! I'm tired of putting money out and being told it's fine!!! What I have now is HP pavilion a230n 199 gh and 1.49 ram. My computer never was this SLOW and it never repeated lines on the scroll, etc. I have all good security, etc. PLEASE help so I can tell this guy! D
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Luthien

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Same problem with Win XP - Office 2007. I had the same problem with Office 2003 on a completely different computer, with a differnet video, mouse, word, everything! It can't be the vid card, it's word.

If you scroll up and get that repeated text, just scroll down again real quick, then back up and it should fix itself temporarily. It just keeps happening every now and again and pisses me off. I've tracked everywhere and this is the only place I've ever heard anyone else having this problem. If anyone can spend $1,000 and e-mail Microsoft, it might help in 20 years.

By the way, I'm advanced in my computer knowledge and I definitely don't have anything but hte bare minimum running with startup, same with the older computer with the same problem, so clearing startup programs for CPU usage DOES NOT HELP AT ALL! Either get a straight answer that you KNOW and can prove or don't reply at all "Igor the troll"
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Ted Grubb

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Hey dtae - Does this happen even when you're not using the external LCD screen?
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dtae

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yes it happens. and the two other people who are having the problem seem not to have external screens.
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Ted Grubb

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I was unsuccessful in reproducing this using Win XP Pro, Office 03 and a new logitech mouse.

Luthien - are you using an external mouse or are you having the problem using the trackpad?
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Luthien

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It's a external USB standard two button mouse with wheel. On old computer with same problem I had a PS2 (5-pin connector) mouse.
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Igor The Troll

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Ted, I just got a new bluetooth logicool mouse. It's nice! No problem scrolling. But like I said before, I killed alot of useless junk from start up...
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freddiaschaffer

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I have this same problem with Microsoft Word 2003 and XP Media Center Edition. It started after I installed Office Standard 2007 and then had to reinstall it (actually, the guys at Microsoft did). I did a complete reformatting of my hard drive, have minimal programs running, did a clean install of Word 2003 and still have the problem. I spent hours on the phone with Microsoft and they were just as baffled as we all seem to be They told me they would research and get back to me, however, I never heard back and when I followed up with them, they closed the case on it. I would LOVE to get an answer on this - it is driving me crazy!
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freddiaschaffer

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Actually, correction - I uninstalled 2007 (it isn't compatible with a lot of the programs that I use)
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DaveL

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I have to say that I run Office 2003 on a bunch of XP machines and none of them have this problem. Only my (single) Vista machine does it.

I'll try to summarize what we know is NOT the source of the problem:

1 - It's not the video card or video drivers.

(Because dtae sees the problem an Intel chipset, and I'm seeing it on nVidia.)

2 - It's not the OS.

(Because I see it on Vista and others see it on XP Pro.)

3 - It's not related to having installed Office 2007 (and uninstalled it).

(Because I never installed 2007 and I have the problem.)

4 - It's not related to laptop vs. desktop.

(Because people have seen the problem on both.)

What does that leave? Here are some ideas:

a) Brand of computer/motherboard? I'm on a HP m8120n desktop. What machines do other people see this problem on?

b) CPU? I've got an Intel Q6600 (Core 2). What do other people have?

c) Mouse? (I know this is stretching). I have a Logitech "Click!" optical mouse (USB, wired).

d) Anit-virus software? I'm running Avira Anti-vir.

e) Conflicting apps or drivers? That's a long list. I run Carbonite backup.

I'd like to hear from other sufferers what kind of system they see the problem on - maybe we can narrow down the cause.

--Dave L
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bradsummers

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I experience the same problem in Word 2003 on my fujistsu laptop with an ATI chipset, Win7 Pro & Vista HP and 2 different external mice (Microsoft and Logitec)
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bradsummers

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I experience the same problem in Word 2003 on my fujistsu laptop with an ATI chipset, Win7 Pro & Vista HP and 2 different external mice (Microsoft and Logitec)
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bradsummers

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I experience the same problem in Word 2003 on my fujistsu laptop with an ATI chipset, Win7 Pro & Vista HP and 2 different external mice (Microsoft and Logitec). I have never had office 2007 on my machine.
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DaveL

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Oops - I made a mistake there.

Office 2007 _did_ come pre-installed on my PC when I bought it (trial version). I uninstalled it and setup Office 2003 instead.

Does anybody see this problem who NEVER had Office 2007 on their machine? Maybe that's the source.

--Dave L.
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Malfietor

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Having the problem on an XP machine w/ Office 2003, never had 2007 on it. Changed out vid card, mouse, keyboard, un-installed/reinstalled Office, updated print drivers....and I still have the problem, it's like a bad smell, you know it's there but can't find out where it's coming from.
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freddiaschaffer

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I have a Compaq Presario SR2050NX desktop pc, GE plug in mouse, and Trend Micro antivirus with Pest Patrol software. Since I did a reformat of the hard drive and a completely clean install of Office 2003, I'm not certain that it is related to Office 2007, but that certainly when I first noticed the issue. I have minimal programs installed since the reformat.

My mother, the computer consultant, believes that there was a security update from Microsoft (I'm wondering if everyone else is set up for automatic updates as I am) that is likely causing the issue.

Also, just so you know we aren't alone (no real consulation), I did find a discussion on the Microsoft site (the link is below):

https://www.microsoft.com/communities...
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BIGTech

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I'm a computer tech & one of my clients complained about this a few months ago. After endless research & various changes to my client's computer, I boiled the problem down to a security update from Microsoft (KB943983) along with MS Office SP3 update. What I did to solve the problem was:

1. Uninstall Microsoft Office
2. Reboot computer.
3. Re-install Microsoft Office 2003 (sp2) & turned off automatic updates.
4. Decline to ever install the security update KB943983 & the Microsoft Office SP3 Update.
*NOTE: I also tried installing Microsoft Office 2003 (and the sp3 update WITHOUT the KB943983 update---but the problem re-presented itself).

The best solution is steps 1-4 above.
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bfdcsd

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Same problem here. Two different computers, but both running XP, Word 2003. Started after one of MS's fabulous fixes. Guess it's time to start learning the programming language used in OpenOffice.
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blahblahblah

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Windows XP SP2, Office 2003 SP3, Dell Optiplex 755 Core 2, No Office 2007. This is a brand new system direct from dell with no preinstalled apps. All current MS patches, and Office was installed from the same network folder as the other 130 users with Office. One machine is exhibiting the problem (so far).
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Duff

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I've got the same issue on XP2 with office 2003. for me, this clearly looks like the 'scrolling' refreshing process within M$ Word is not done right. I'm a developer and you can see that kind of problem when you first develop an application in windows, but then you fix the damn thing! Not like at M$, where Word has been out for so many years now, and it still show some abvious bugs, which should have been fixed a looonng time ago!
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dtae

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I recently upgraded to Office 2007. It seems to have the same problem..at least in outline view.
God damn microsoft.
It starts to make you see why so many people take advantage of programs like limewire to illegally pirate their software.
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freddiaschaffer

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Does anyone who has this problem also have Zune software running on their system? I'm having some issues with that too now and I'm wondering if it is related. I don't have the issue on my laptop, which doesn't have the Zune software installed.
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DaveL

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No Zune software - ever. Still have the problem.
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Gleim

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I think I have fixed this problem. I have a computer that has been doing this. I replaced the vid card twice (Nvidia & ATI), switched out mice, uninstalled/reinstalled, and everything else under the sun and it still would not work. Finally I think I found a fix. So far, after two days the problem hasn't been seen.

What I noticed was that some of my documents would not exhibit the aforementioned behavior but the majority of my documents did. I found that under Tools>Options>Compatibility that all the documents that I had issue with were marked to be compatible with Word 97. The documents that I did not have the problem with were marked to be compatible w/ Word 2002. Simple as that, reset my default to be compatible w/ 2002 rather than 97 and then started to change problem documents (one by one) until they were all done.

Hopefully that's the end of this nightmare. I'll give it a week to know for sure.