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I’m frustrated

Setting Gamertag to a different Country/Region

When creating an Xbox Live Gamertag with the use of a Live Mail account, it seems to take over the contact details from the Live Mail account.
That's fine, because it saves time and all...

But:

When going to "Edit Contact Information" on Xbox.com, the only field that cannot be edited is the Country/Region field.
While you can change the same field in Live Mail, it won't help since the link between the Live Mail contact details and your Gamertag seems to vanish as soon as the Gamertag is created.

I've contacted Xbox support (here in The Netherlands) a while ago to ask for a solution, the answer that the person gave me was to create a new Gamertag, I wouldn't call that a solution if you would ask me.

I guess most people couldn't care less on what region their Gamertag is set, as long as everything works. But here's the catch, some things don't work when it's not set to the region you are in, other things are not what you would expect.

As an example, my account is set to United States, while my Xbox is a PAL machine, and I live in the Netherlands.
The two main problems are:

  • Cannot use Microsoft Points

  • Everything on Xbox Live is for the US, like, I get ads from Netflix etc.



Without a doubt, this restriction is there for a good reason.
But guess what? Some people actually move to different countries, nobody wants to create a new Gamertag and people actually buy Microsoft Points, that don't even work.

It seems that the Internet is plastered with the same question:
Why can't we change the region on our Gamertag?
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  • I’m ecstatic
    1
    Wow. Just wow.
    Spent 2 hours including waiting to start the migrating process, but YES! F*CK YES it is happening! I'm so unbelievably happy right now s finally done, it only took some 3 or 4 years XD
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    • Here is the transcript of the conversation I had with a support employee of Xbox Life..... This was the solution...

      You are now chatting with 'Sandra'.
      Sandra: Thank you for contacting Xbox Chat Support. My name is Sandra and I will be assisting you today. Please give me a minute to check your issue.
      Wouter: ok
      Sandra: Hi, Wouter. I apologize about your issue today. I will definitely be glad to help you with this.
      Sandra: You want to migrate/change your account to a different region or country, is that right WOuter?
      Wouter: Yes, that's right
      Wouter: WHen I check billing.microsoft.com, my region is US, but I life in The Netherlands... So I can't add an creditcard to my ID...
      Wouter: which means I can't buy apps for my windows phone
      Sandra: And I understand that. Payment options have regional restrictions.
      Sandra: And I can see that the account was indeed registered in the US.
      Sandra: Shall we get started with the account migration now?
      Wouter: Yes please, are there any consequences ?
      Sandra: Hmmm. Let me explain.
      Sandra: For the migration to complete, it will take 5-6 weeks for us to do it. And while the process is on the go, Gold subscription can not be accessed so you can not play online or stream movies/videos,etc.
      Sandra: But account can still be accessed though.
      Wouter: oke, that's no problem
      Sandra: Excellent. I just need you to complete your account info, Dennis please.
      Sandra: Sign in to your account on www.xbox.com and please click My Account
      Sandra: And at the lower left, please click COntact Billing Information and complete the fields there.
      Sandra: You might need to enter any US address if you have none.
      Wouter: Well, I have non, do I need to make one up ?
      Sandra: Yes please. You can just google any address, Wouter.
      Wouter: done
      Sandra: Thank you.
      Sandra: Great. I see a New York address now.
      Sandra: What will happen for this, Wouter is once the request I am created will be submitted, the migration team will contact you personally about the update for the process thru e-mail.
      Sandra: And what will be the best e-mail address you want them to contact you please?
      Wouter: w**********k@gmail.com
      Sandra: Thanks I will need your console ID too.
      Sandra: Please go to Settings>System>COnsole Settings>System Info
      Wouter: Do you mean from an xbox ?
      Sandra: Yes please.
      Wouter: I don't have one....
      Sandra: Is this for Games For Windows Live?
      Wouter: ? I do have windows live games on my windows phone...
      Sandra: I see. That is fine. I can indicate that the account migration request is not for xbox.
      Wouter: oke
      Sandra: And request submitted for you, Wouter. Expect an e-mail from ye team that handles the migration within the next few days.
      Sandra: Would you want a reference number for the request?
      Wouter: oke, yes please, that would be great
      Sandra: Sure Wouter, It is 1*********3.
      Sandra: And anything else for today?
      Wouter: oke, no thanks, I'll be waiting for the mail for the tranfser team :P
      Sandra: The pleasure to help is mine, Wouter. I've a little favor to ask though. :)
      Sandra: Please end the chat properly for me by clicking the black x mark beside the envelope icon.
      Sandra: That will be greatly appreciated, Wouter.
      Sandra: Have a great day/night.
      Sandra: Thanks for contacting Xbox Customer Support and have a great day!
    • thanks for that, really helpful.
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  • I’m over the moon!
    1
    I've just finished the online chat with a Microsoft agent, and my account is now in the process of being changed! I'm so excited! Yay! After all this time...

    The simplest way is to go to the Microsoft support page and chat online with an agent, saves you sitting there with your ear to the phone waiting on hold. I was 21st in the queue when I joined but just looked at stuff online til I got connected!
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  • I have a question here; it has been a couple of days since I made the request and I got notified by XBOX of my subscription being cancelled and moved to sliver is this normal process of migration (since my Gold Sub still has 8 months before ending and I have auto renew ON)? My COD Elite is the same being cancelled (although it should have been finished but the people at COD decided to extend it till March 2013?
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  • Yeah, sorry for not expanding on the process earlier, was kinda busy >.>
    Anyways, as most people above wrote, I went to the (US) Microsoft page, and then requested support through chat. After having been told all the consequences as listed by Wouter above, I agreed, then he told me it could take up to 6 weeks.

    However, today, 4 days later, I received an email that the migration process is complete.

    Somehow I couldn't complete the process through Firefox though, gave me an error, so I had to switch to explorer, and get back in the queue (another 45 minutes, yay XD), only then the problem was that, I think because I live in the Netherlands, it wouldn't let me click on support -> chat. So my only option was to call or e-mail. But this was fixed by going through the https://commerce.microsoft.com/ website, not entirely sure how it works but I ended up being able to chat with a US support guy. So if you have any troubles of this kind, try this, it worked for me.

    Also, if you go to that site Microsoft will attempt to send you a code by phone, but somehow they picked my landline to send a message to, even though I haven't registered that phone number in my hotmail account, but if you click "I haven't received a code" you'll get the option of receiving a code by voice message, that worked for me at least.

    E-mail:

    Dear Zekk Distor

    This mail is confirmation that you successfully switched your XBOX Live account from United States to Netherlands .

    Thank you for using Microsoft Online Services.

    Xbox LIVE Team

    As for the Gold memberships, they told me that everything would be cancelled, and for subscriptions with (I think) more than a month of time left they'd give you a new one for that duration. So if you had 6 months left they'd give you another 6 months.
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  • It took me a total of five calls I think. First time I didnt know I needed a console ID, then I gave them that, but the idiot (Curtis) tried to migrate it to the US instead of Canada. They didnt since the console is Canadian! Thats another important fact, console needs to be from the right region to be migrated to it. If so, use the windows phone excuse I guess. Then I thought I could just update the request, nope new, so I had to call again once home near xbox. Then I called to get the month back that I was given for having called them every month for a year. One month gold. pfffft. Then they took it away again and sent me another code after. No one actually told me any of this :/ Few days later, it was migrated. I still have the British account listed on my billing.ms.com page, so I will call them about that to see if it cannot be removed.
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  • hey, i leave in country that doesnt have xbox live service, so i registered my account on microsoft live using russia as my country. now, i can see that much content couldnt be bought from store due to region restrictions. trying to transfer gamertag to a us account and got error message, again, about region.

    well, i could say that microsoft, or game editors are just refusing to take my money for their product and supporting piracy =______=

    anyway, my question is does it make sense to contact microsoft support and ask them to change my region, so i can spend more money on them, or not?

    sorry for typos, writing at night, wanting to sleep badly, on my tablet.
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  • Now after 4 weeks of making my request to migrate I received an email from MS telling me to click on a link in the lower right corner of www.xbox.com/accounts after signing in. Anyone have any idea what that link is cause I tried every link on the page but it got me no where?! :(
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  • 1
    If anyone is still having troubles there is a link on the My Account page on Xbox.com. its down the bottom in the column on the right, last link it says Change Xbox account Region
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