Setting Gamertag to a different Country/Region

  • 71
  • Problem
  • Updated 5 years ago
When creating an Xbox Live Gamertag with the use of a Live Mail account, it seems to take over the contact details from the Live Mail account.
That's fine, because it saves time and all...

But:

When going to "Edit Contact Information" on Xbox.com, the only field that cannot be edited is the Country/Region field.
While you can change the same field in Live Mail, it won't help since the link between the Live Mail contact details and your Gamertag seems to vanish as soon as the Gamertag is created.

I've contacted Xbox support (here in The Netherlands) a while ago to ask for a solution, the answer that the person gave me was to create a new Gamertag, I wouldn't call that a solution if you would ask me.

I guess most people couldn't care less on what region their Gamertag is set, as long as everything works. But here's the catch, some things don't work when it's not set to the region you are in, other things are not what you would expect.

As an example, my account is set to United States, while my Xbox is a PAL machine, and I live in the Netherlands.
The two main problems are:

  • Cannot use Microsoft Points

  • Everything on Xbox Live is for the US, like, I get ads from Netflix etc.



Without a doubt, this restriction is there for a good reason.
But guess what? Some people actually move to different countries, nobody wants to create a new Gamertag and people actually buy Microsoft Points, that don't even work.

It seems that the Internet is plastered with the same question:
Why can't we change the region on our Gamertag?
Photo of LouNGeR

LouNGeR

  • 7 Posts
  • 0 Reply Likes
  • frustrated

Posted 9 years ago

  • 71
Photo of stebby81

stebby81

  • 13 Posts
  • 1 Reply Like
Here is the link, from the XBox Live discussions forum.
http://forums.xbox.com/18/23086065/Sh...

Note that the very first post is from April 2006!!!
Photo of Winston

Winston

  • 1 Post
  • 0 Reply Likes
1) Go to your Windows Live ID Account management page [the one with the gamertag linked]
2) Change your email to a random email (one you can create or use a spare)
3) Wait 1 Day or so
4) Create a new Windows Live ID with the email address of your choice (if you want it can be the the email address used before you changed it to a spare/new)
----> NOTE: MAKE SURE YOU USE CORRECT REGION <---
5) Log in to your Incorrect Country/Region Gamertag.
6) Go to Account Management
7) Go to Windows Live ID
8) Change to the email address you were using from the beginning.
This should work.

YOU ONLY GET ONE SHOT AT THIS PER MONTH.
Photo of Dexploratio

Dexploratio

  • 19 Posts
  • 0 Reply Likes
Tried that before, doesn't work.

Always people giving useless replies, acting like they actually know a solution (but they never do).... learn to read the previous posts FFS!

Q: Which countries are eligible for migration?
A: Effective Nov 10th, we will enable migration from any country to the following new LIVE countries: Brazil, Chile, Colombia, Czech Republic, Greece, Hungary, Poland, Russia and South Africa.
Photo of Matthew Langtry

Matthew Langtry

  • 4 Posts
  • 0 Reply Likes
is now available only to certain countries plus they wont allow you to switch back
Photo of Matthew Langtry

Matthew Langtry

  • 4 Posts
  • 0 Reply Likes
Photo of Joshey P

Joshey P

  • 1 Post
  • 0 Reply Likes
May Have a Solution guys...
How about getting a (trusted) friend in the country you moved from (or the one your gamertag is set to) to buy the map-pack (or w/e you want) for you via them recovering your gamer tag etc. you would have to add the points before hand but, assuming it works on IP then the region would be correct allowing the download.
Just an idea, reply if you know anyone who has tryed it or know a reason why it wouldnt work...
Edit: Would my friend have to copy the map pack to usb and send that to me? Since i assume you wouldnt be able to redownload them via xbox live
Photo of Travers Annan

Travers Annan

  • 1 Post
  • 0 Reply Likes
So let's say my account was registered as a US account, but I live in Canada. If a friend living in Canada recovers my gamertag and inputs my 3-month membership code that is currently failing, would it work?
Photo of Matthew Langtry

Matthew Langtry

  • 4 Posts
  • 0 Reply Likes
true but i wouldn't trust some one from south africa, most found on internet are scammers trying steal stuff my last experience on eBay, plus i believe a person in south africa was responsible for my account being hacked and locked in to being south african. Like I said to microsoft they've lost a customer iv'e now sold my xbox slim, and will now only use android and apple mac products from now on.
Photo of kingwarwick

kingwarwick

  • 1 Post
  • 0 Reply Likes
I have a Canadian 3 Month Xbox live Card - just purchased from Futureshop, ShitBox is registered to my US address, anyone have a US 3 Month card, willing to swap? Clearly I can't use my card and from the looks of it I wont unless I create a new gamertag which is out of the question. Email: kingwarwick @ gmail . com

Peace
Photo of Scripting Troll

Scripting Troll

  • 1 Post
  • 0 Reply Likes
it's funny how we have to pay for this shit
Photo of Dexploratio

Dexploratio

  • 19 Posts
  • 0 Reply Likes
heh I stopped paying for that shit a looong time ago
Photo of Nathan Cunneen

Nathan Cunneen

  • 1 Post
  • 0 Reply Likes
So I eagerly purchased some Microsoft points after realising the awesome possibilities that the Escalation map pack for Black Ops could bring, and I go to download it, then BAM!

What do you mean It's not available for download from my location? Am I sitting in my chair wrong? So, because I purchased my Xbox, games and points in Ireland but my billing location is England, I cant download it? What the effing frick Microsoft? I just want to shoot some mother F***ers on a different map for Christ's sake! Why are you doing this to me?

Ok, so I eventually find out that everything has to match up. Like a perfectly, STUPIDLY DESIGNED puzzle. For something so critical, why we were never told this in BIG BOLD FLASHING LETTERS when signing up for a live account is ridiculous. Meh, it's probably stipulated amongst the tiniest fine print known to man somewhere in the terms and conditions though. My mistake.

I know! I'll do the only logical thing that remains. I'll switch my billing location to Ireland. Maybe that will sort it. Surely! Yes, right? NO! TRY AGAIN feeble human wanting to download Ecalation! We do not allow billing account migration to other countries. Well, we do. But only to countries that no one WOULD EVER MOVE TO, like Magyarorszag or the Czech Republic. Screw you, Ireland! Screw you, Australia!

The irony of it all is that I already credited the points to my account, which are friggin useless now. Well, unless I want to waste points on games I don't want like Stick Tennis or Adventures of Squareman running on blocks of squares. Wait. What? There is a way? You mean to say that after all this pointless bullcrap, there is actually a way to resolve this? Whats that? Get a new Live account? Oh you mean spend some more money?

And that is when I started to hate humanity. Well, I hated it before that, but this just affirmed my belief that Microsoft's main priority is money, and not customer satisfaction. I mean, having to pay for a gold membership just to play online multi-player is astonishing in itself. You don't get that shit with Sony!

Infact, screw Xbox. Screw Microsoft. And screw you, BIll Gates. Im selling the Xtortion360 and getting a PS3.
Photo of stebby81

stebby81

  • 13 Posts
  • 1 Reply Like
Ah is it irony you want? Or how about contradictions? Here is the official "sticky" post on the new Mangaging Your Xbox Live Account forum on xbox.com:
"What region is my account?
Your account region was set when you first set up your Gamertag and can be checked by going to https://billing.microsoft.com and clicking on “Personal Information”.

This is the wrong region!
If you currently live in one of the newly added LIVE enabled regions, you can perform a one-time region transfer on your account.

IMPORTANT: This region transfer is permanent and irreversible. Please make sure you pick the appropriate region and read all instructions before finalizing this transfer.

If your account region no longer matches your physical location and your country is not one of the newly added regions, you would have to create a new account to reflect your location. If you don’t currently live in a LIVE supported region then you may continue to experience issues with purchasing or downloading from the marketplace.

I made a mistake, can you change it for me?
Unfortunately there is no way for us to change regions on an account. Please see the above options for what you can do."

Note how they describe that migrating accounts to the new regions is possible. Therefore, account migration TECHNICALLY can be done. Then in the last paragraph, they say there is no way to change regions! Yes there bloody is, you just said it could be done! Oh but of course you need to be in one of the SPECIAL countries.

I fully understand that Microsoft want to prevent people from creating false accounts in different regions in order to get the content. But, if someone has genuinely moved to another country - which get this: HAPPENS IN REAL LIFE - then they should be allowed to change their account region by giving proof to MS, perhaps a copy of a driving licence, utility bill etc. All it would take is a few dedicated departments to handle the admin for this. And maybe therin lies the problem - that would mean that MS would have to hire more humans, who need to be paid MONEY.
Sadly, the thread I posted a link to further up this page is dead - the MS forums have had an update. Swept under the carpet, 5 years worth of complaints about this very issue. Convenient.
Photo of Dexploratio

Dexploratio

  • 19 Posts
  • 0 Reply Likes
Yup, same bullshit, different year.

*deep sigh*
Photo of VERY_JONH23@hotmail.com

VERY_JONH23@hotmail.com

  • 1 Post
  • 0 Reply Likes
IF YOU WANT A EASY SOLUTION TO YOUR PROBLEM USE A DD-WRT ROUTER AND USE A VPN (VIRTUAL PRIVATE NETWORK) SERVICE, YOU CAN CHOOSE SERVERS FROM MANY COUNTRYS, IM NOW IN ENGLAND AND USE MY ACCOUNT FROM USA WITHOUT PROBLEMS

http://www.dd-wrt.com/site/index

http://strongvpn.com/
Photo of Dexploratio

Dexploratio

  • 19 Posts
  • 0 Reply Likes
True, but that causes alot of lag doesn't it?
Photo of Akram Hassan Ziada

Akram Hassan Ziada

  • 1 Post
  • 1 Reply Like
ya but you only use it for the download then once it is downloaded you turn it off and use your regular internet connection to play :)
Photo of Dexploratio

Dexploratio

  • 19 Posts
  • 0 Reply Likes
Oh yea... just connect through a vpn to charge the points to your account and afterwards you're set? ^^

Gotta try that out sometime
Photo of Alex

Alex

  • 2 Posts
  • 0 Reply Likes
I actually have a solution (well, it worked for me at least). I have an account which is set up for the United Stated, but I live in the United Kingdom. Upon trying to redeem my Microsoft Points, it would give me the error 'Please enter a valid code'. So, here is what I did to get around that problem:

1. Create a new Hotmail account.
2. Go onto Xbox.com and create a new account (with the correct region settings)
3. Go onto your Xbox, and log in with your new account.
4. Redeem the code, and purchase any new content (Can be done through Xbox live also, however this is how I did it).
5. Wait for all of the content to be downloaded to your HDD.
6. Switch profiles back to your original one.
7. If you have downloaded something which can be used offline, make sure that you are not connected to Xbox Live the first time that it is used. Otherwise, it may not let you use it, because it may detect that this profile isn't the 'original' owner. This happened to me once, so even if this was only just a very unfortunate fluke, it's better to be safe than sorry.
8. Play on the new content / use whatever you have downloaded.
9. Connect to Live once the content is being used (if using offline content. Online content, well, you'll just have to download it and hope for the best)
10. Accept any possible updates that Microsoft wants to give you.
11. Enjoy :D
Photo of Dexploratio

Dexploratio

  • 19 Posts
  • 0 Reply Likes
Yea, that works, done that before (had to get rid of the microsoft points card I bought anyway)... but you'll never really own the game on your main account then though =( Also, there are exceptions to this method =/

Rather just refuse giving microsoft any more of my money than having to jump through hoops just to buy some overpriced arcade games xD
Photo of Alex

Alex

  • 2 Posts
  • 0 Reply Likes
There are going to be exceptions for everything though, especially when it involves Microsoft. I used this trick to download Fallout: New Vegas's Dead Money DLC on a secondary account, and then played it (earned achievements and gamer score aswell) on my main account, with no difficulties or troubles (well, apart from the usual Fallout glitches and bugs :P )

It is a shame that Microsoft have to be such pains about it though. I mean, they're working on Windows 8 right now, a supposedly super secure, super fast, high tech operating system, yet they can't find a way to change a simple location?

But yeah, for the exceptions, there are things like you can't download certain things in certain countries, regardless of region settings, and it is not 100% guaranteed to work for every person and every DLC, but at least it's a way of saying "Hey Microsoft, look what I've done! I've just failed your efforts to make my life really, really awkward". At least that's something :P
Photo of tigsobango

tigsobango

  • 2 Posts
  • 0 Reply Likes
https://billing.microsoft.com/home.aspx

I have several 360/LIVE Accounts; I currently use my main australian one and play a fair bit of Street Fighter 4. I'm currently in Thailand and when trying to play online I only get matched up against other Australian players which basically means it is unplayable as the ping times are too big. I did go to system settings, console settings, then region/locale and changed it to Singapore. I was then able to play against other people in my region.

Now the real issue that has ticked me off is that I have also a copy of Street Fighter 4 AE for the PC and it requires a GFWL account. I created a fresh gamertag, never chose a region (however the suffix of the email does end in .net.au), tried to play online and my region was automatically set to Australia...once again making playing VS games online impossible. Luckily I did spend several hours on the XBOX website and did come across this. https://billing.microsoft.com/home.aspx

I managed to change my region there to Singapore and now when logged in on the PC I can communicate with actual local players in SE ASIA and not in Australia.

Hope this helps. Btw, this is absolute bullshit on behalf of Microsoft.
Photo of Dexploratio

Dexploratio

  • 19 Posts
  • 0 Reply Likes
How did you change your region there? I can change all the other personal info on that page, but not the region... :(
Photo of tigsobango

tigsobango

  • 2 Posts
  • 0 Reply Likes
Hrm, I can't change it myself now :/ I've been constantly changing regions on the actual 360 within the system settings/locale on two xbox live accounts as well as on the XBOX Live website to try and find gamers who are online/within the same region as me when I try and find local gamers for SF4 in the lobby matchup. I remember spending a fair bit of time even going into the PC's Windows Control Panel and changing my region/location there to another country in an attempt to trick the game into thinking I was playing from somewhere else.

Now I've just paid 5000 points for a On-Demand 360 game and I can't even download it as 'it's not available for my region'. Absolute CRAP. May have to use a VPN to connect the xbox through another country either on the 360 or if lucky, on the router. I don't think I've ever come across a problem so retardedly simple to fix yet absolutely nothing can be done about. What annoys me the most is that I'm allowed to 'migrate' my account yet they're to countries nowhere near me and would also lock me into that region for a year. Gee, great thinking there MS!

Argh, now I can't get anywhere again...I'll be sure to keep trying, will note down procedures as I go along. Also just checked, there is no VPN option on the 360 which means you would have to route the XBOX through a computer with two NICs or a configurable router.

Very costly.
Photo of Tut Andrei-Eugen

Tut Andrei-Eugen

  • 1 Post
  • 0 Reply Likes
Test :)
Photo of Dexploratio

Dexploratio

  • 19 Posts
  • 0 Reply Likes
Oh well, guess this will never get solved. Can't wait for Playstation4! :p
Photo of vinceevertse

vinceevertse

  • 5 Posts
  • 0 Reply Likes
My account got stolen and its region changed to South-Africa. My case was handed out to a ''tier 3'' team which works on hacked accounts.

What they apparently did was clone my account. Only my country was still set to South Africa when I got it back.
My old account uses my secondary email address, which I cannot recover for some reason.

I've been using xbox live service for over 4 years now. The only solution for me is to create a new account.
Some service huh?
Photo of stebby81

stebby81

  • 13 Posts
  • 1 Reply Like
That is just disgraceful. How can such a monumentally rich company have such monumentally bad customer service? It beggars belief.
Photo of vinceevertse

vinceevertse

  • 5 Posts
  • 0 Reply Likes
There's nothing I can do about it. I can't get new Gold, no MS points or even games that are available in the Netherlands on the marketplace.

For example, the new Resident Evil 4 HD isn't available in South Africa. And downloading via the xbox website gives me a big error.

It seems I cannot use the live service like the way it was intended, or agreed upon with the terms of service.
Photo of Dexploratio

Dexploratio

  • 19 Posts
  • 0 Reply Likes
Yup, that's microsoft for ya =/
Photo of James Sencan Symes

James Sencan Symes

  • 3 Posts
  • 0 Reply Likes
Isnt microsoft great
Photo of James Sencan Symes

James Sencan Symes

  • 3 Posts
  • 0 Reply Likes
You coukd seu hem for not keeping to the terms and service
Photo of vinceevertse

vinceevertse

  • 5 Posts
  • 0 Reply Likes
Thought of that too.

But on what grounds exactly?
It was't their or my fault that my account got hacked originally.

They just gave it back to me wrong. I find it fair if they rectify this issue.
Photo of James Sencan Symes

James Sencan Symes

  • 3 Posts
  • 0 Reply Likes
They are not giving what they said they would and you payed for what they said they would give quick and a good solution and they got hacked so tgey should worried because they are getting hacked more often! one of my friends credit cards got hacked from xbox