Silverlight4 mistakes my Intel iMac for a PowerPC!

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  • Updated 9 years ago
Hi,
I've tried several times to install Silverlight4 under Snow Leopard 10.6.4 but it keeps giving me this error (I translate the error message from Italian, so it might be slightly different from the English one): "This version of Silverlight could be not been installed in PowerPC"... but I haven't got a PowerPC! Why's that?
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G

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Posted 9 years ago

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timheuer, Employee

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Hi G -- see this:

Can you run this command?
If you open a shell and run system_profiler SPHardwareDataType – what does it report for “Processor Name”?

Resolution:
http://getsatisfaction.com/microsoft/...
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G

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I read this

Hardware Overview:

Model Name: iMac
Model Identifier: iMac10,1
Processor Name: Intel Core 2 Duo
Processor Speed: 3,06 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 3 MB
Memory: 4 GB
Bus Speed: 1,07 GHz
Boot ROM Version: IM101.00CC.B00
SMC Version (system): 1.52f9
Serial Number (system): W80021HA5PC
Hardware UUID: D681265D-DE5C-533E-9D54-B9763019D6C8

that means the pnultimate series of iMac with built-in graphic.
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timheuer, Employee

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Thanks G -- this is odd and we're taking a look at it. In the meantime you can find the workaround resolution to get you past this. Apologies for the workaround as it shouldn't be necessary, but I just want to get you unblocked.
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G

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Thanks, Timheuer. I'm now at home and I'm beginning to think that the issue might be due to the fact I use Firefox 3.6 with a common profile under Windows7 and MacOs. When I say common profile, I mean I keep synchronised my FF folder between the external HDD with a functioning MacOsX installation I use at worl and the PC I use at home. I don't know if this fact may be related to the issue because, in theory, Silverlight is installed both in Mac or in PC and a stand alone application. But I see that it also installed a plugin in FF.
The reason why I suppose this "shared" profile is the responsible is because under Mac I have the plugin of Silverlight showing it's a version 3.x.x.x. whilst now, at home, THE SAME FF3 profile, shows I have Silverlight 4 installed.
It seems that MacOsX FF3 doesn't recognise correctly this plugin as it is able to do with every other plugins or themes or whatever extension I got (this is why I find very comfortable and useful to keep Firefox profile folder synchronised: I find back at home each setting I change at home, each bookmark, each password and so on. And viceversa when I synchronise back the PC with external disk that is the booting device for the Mac).
I wanted now remove Silverlight4 plugin from this PC but I wasn't able to as I wasn't able to remove the SL3 plugin at work under MacOs: I could only deactivate it and the same it happens under Windows7's FF3.
Is there a way to remove it? Do I have to uninstall it from the Control Panel, generically and for the whole Windows7 environment?
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G

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Nothing...
I uninstalled both in W7 or in Mac Silverlight so that now the plugin disappeared from my FF profile (in case the issue is related to that) but SL4 still doesn't want to be installed under MacOsX and keeps telling me the same mistaken error message...
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timheuer, Employee

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G - were you able to follow my instructions for unblocking the installer and get the plugin installed on the Mac though? I want to make sure that you first get it installed. The Firefox profile shouldn't be blocking the installer...it sounds like an issue with our process check (which you can remove).

Again, the resolution steps here:
http://getsatisfaction.com/microsoft/...
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G

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Thanks, timheuer! I'm a stupid! I hadn't noticed the link you posted! It was really simple and I solved following your instruction! Sorry for the lack of attention and thanks!