Silverlight 2.0 installation not recognized by netflix.com

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  • Updated 6 years ago
I installed silverlight 2.0 but when i use Netflix, it says i need to install silverlight.

I have windows XP SP2 on a pentium.
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Posted 6 years ago

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Matthew Arkin

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What web browser are you using. Make sure you restart your web browser after install.
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I use IE 6 and i did restart the browser as well as the system.
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Mike H

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Devi, did you ever solve the problem?

I have the same problem (or nearly the same problem).

Netflix was using Silverlight fine, then all of a sudden all web sites that use Silverlight don't recognize that Silverlight is installed, and they ask me to install it. Which I have done several times. The installation goes fine, I hit F5, and the web page asks me to install Silverlight again.

XP SP3 on a Pentium, IE7.

I tried uninstalling it then reinstalling it, but that didn't fix the problem.
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Hi Mike

i couldn't get it resolved, i just use my other laptop with Vista to watch Netflix.
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Mike H

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Sorry to hear that - I've been doing the same thing.

I just installed IE8 hoping that would change things up, but that didn't help.

Web pages that use Silverlight don't recognize that it's installed.
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AngelaS

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I just posted the same question. I had to call Microsoft to have bits of the Silverlight program in the registry removed before it could be reinstalled.. Using Uninstall programs and Windows cleanup wasn't enough.
Unfortunately the problem is back again a week later.
There has to be a lot of users with this same problem. I use IE8 on Windows XP.
I did find that I could watch Netflix in Chrome though, without Silverlight error! You could try that.
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AngelaS

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Re-hi, Well I am going to answer my/your question because this is the first time I have found something that's worked! I can now watch Netflix on IE! Maybe it will work for you?
When I went to this site:
http://www.microsoft.com/silverlight/...

(that's silverlight-slash-overview-slash-top-features/defaults.aspx. Meaning I didn't install from the Netflix website.
and clicked on the first image (top, left) that says "better streaming" it gives you an option to Install Silverlight. I thought "Oh, what the heck". Lo and behold it actually installed! With NO error messages saying it was already installed. And I didn't have to un-install it before I could re-install it!
That's really weird because 2 hours before this I tried to use it on the Netflix site and I got that error message about needing to install it.....again.
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Jarhead1407

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Guys I just came across this thread, and I just figured out the problem! Open IE (I'm using 8 on Vista) and hit Tools> Inernet Options > Programs (tab) > Manage Add-ons. From there, scroll down until you see Microsoft Silverlight, then hit 'Enable' near the bottom right-hand corner.

Hope this helps.
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AngelaS

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Hi, Mine was already enabled. But I'm having the same problem I did before my previous posted "solution".
But now Microsoft is showing how to delete a registry key that causes install/uninstall problems. Not for the faint of heart, playing with the registry,,, but here is the link for anyone who wants to give it a try.
http://www.microsoft.com/silverlight/...
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Argonautz

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Well I trie Angela S solution which didn't work, i was hopeful though,. I have also ensured the plugin in enabled. I even created a new profile on the computer to ensure it was not a profile issue. In all case silver light apps run just fine from the website that Agenla S gave, but as for them running on netflix no dice. This is odd for now I make me think this is a permission issue to the plug in, wondering if I make netflix a trusted site will solve the issue? May not either way I'm convince it is a simpple setting in Internet explorer that will allow the app to run on netflix, well back to testing will keep you all posted.
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AngelaS

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Well shoot Argonautz, :( I am still able to watch Netflix after using my last solution, ie; deleting the registry key as Microsoft suggested.

You could always just call Microsoft, as the last time I checked they were providing FREE technical support for un-install, install issues with Silverlight. (Only free for Silverlight.)

Also, as a work around for now, you could use Google Chrome to watch Netflix. It still uses Silverlight but it worked when IE would not.
I installed Chrome a few months ago and now I use it instead of IE for everything except online banking. It's so user friendly, clean, fast..It's just a wonderful web-browser. (The latest version of IE; 8, doesn't thrill me. )

Angela