Silverlight Netflix on Mac Error 8007. Silverlight Preferences quit unexpectedly.

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  • Updated 6 years ago
help! OK so regarding silverlight and netflix on a mac.

I have installed silverlight. and went to netflix instant viewing. I then get a page with error 8007. I right click and then click on the silverlight preferences. Then I get a message notifying me that silverlight preferences has quit unexpectedly.

I have unistalled and reinstalled from different sources with no results.

Please help.
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lukis maximus

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  • frustrated

Posted 11 years ago

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lukis maximus

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Tim, I have an "is" folder as well as an "is-IS"

folder.
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timheuer, Employee

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delete them both :-)
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lukis maximus

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Yea i have uninstalled and reinstalled multiple times.

The steps to deleting the "is" folder I am unaware of. Please advise.
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timheuer, Employee

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just drag that folder in the trash.
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Eniko

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Hi, i get the same error code and I have a PC, it tells me to enable application storage which is already enabled and then press refresh which doesn`t work. Can you suggest any solution?
Thanks
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lukis maximus

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update- I deleted the is IS folders it didnt work. Silverlight preferences has never worked so I tried to work off of that. I found silverlight preferences and deleted it. reinstalled all of silverlight except now when i right click on fail 8007 page i get a box that says- LOC ERROR-Unable to locate localized string for for resource ID 5007.
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lukis maximus

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timheuer, Employee

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I'm not sure if that LOC ERROR is coming from the plugin or not, but deleting the preferences application isn't a good idea.

Lukis have we already tried removing Silverlight completely and starting over? Delete the IS folder then remove the plugin completely and re-install?

Mac removal instructions: http://www.microsoft.com/silverlight/...
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laura

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ahhh hahahaha!! genius!! i was having the exact same problem as "ponch" -- no mention of any error and netflix support blows the big one. so i deleted this "is" folder and now it's working!! hooray!!! thank you!! mmm cupcake
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Jeff Rawlings

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Having the same problem. I have tried:
--uninstalling and reinstalling Silverlight (no luck)
--Regarding the directory: I don't have a Sliverlight directory under /Users//Library/Application Support/Microsoft
(so there is obviously no Silverlight/is directory either).
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Jean

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I'm having the same (or similar) problem as well. On Netfilx, I constantly get the error 8007 and the instructions tell me to "enable application storage" by checking the box that says so, the window closes whenever I click Silverlight > Application storage tab, so it can't even take me to that page. The other tabs work fine though...
I'm on a Windows Vista 32-bit.
I've already tried reinstalling the program.
I'm not sure if deleting the "is" folder would work on a PC. I can't find the folder to start with.
Help? I'm computer system illiterate.
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timheuer, Employee

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Jean, on Vista it is located in c:\users\YOURUSERNAME\AppData\LocalLow\Microsoft\Silverlight\
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Jean

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It says that the Directory doesn't exist...
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timheuer, Employee

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Make sure you are substituting your own user name (sorry if it sounds insulting but some people read that literally -- find the folder with your logged on user name). The AppData folder is a hidden folder so you won't be able to find it by browsing (unless your settings enable showing hidden folders). When you find the user name, you'll have to open windows explorer and type the path in. If the folder isn't there, then likely you haven't visited a Silverlight site since the install that uses the storage mechanism (not all of them do).
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Jean

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I have typed the directory manually, and the hidden folders are shown. I just get the error that it doesn't exist.
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timheuer, Employee

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So if you go to Netflix now does it still not work?

What about if you visit http://www.smoothhd.com or http://timheuer.com/wpfe/versiontest
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Jean

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Netflix doesn't work.
The others do though.
I'm guessing I need to contact Netflix for this but I heard they have crappy customer service.
I still have the problem of the window disappearing whenever I click the Application Storage tab.
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timheuer, Employee

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Ok and can you verify under *any* user's account in c:\users that the directory in \AppData\LocalLow\Microsoft\Silverlight exists for any user account?
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Jean

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No, no I get the same problem that it doesn't exist for ANY user.
:/
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timheuer, Employee

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Jean, okay if the other links work then Silverlight is properly installed and working. I would contact Netflix support and indicate to them that you are having a problem with their application and not other Silverlight applications. They may have some additional trouble-shooting steps for their application :-(.
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lukis maximus

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all the sites except for netflix 'work.' However, when I try to pull up silverlight preferences it still 'quits unexpectedly.

Any fixes for silverlight preferences?

I feel that if I could open preferences and edit them netflix would work.
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Chad Lietz

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Try this:

Go to Users\(acccountname)Llibrary\Application Support\Microsoft\Silverlight\

Delete all files and subdirectories under the Silverlight subdirectory.

I hope this helps!

Chad Lietz
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jeff

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Same problem with Netflix here. Using a MacBook running OS X 10.5.6.
I've reinstalled several times, and have been trying to follow the directions here, but one large problem I have is that when I look in my Library > Application Support there is no "Microsoft" folder, so therefore, no other folders, which means I can't delete anything else.

Any help would be greatly appreciated.
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dorsettrob

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same here jeff....no folder to delete. just wanna watch movies
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Marcos Duran

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Jeff, you are missing the username in that path it should be Users>(username)Library > Application Support .. etc.
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jeff

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Hey Lukis. I figured out a little patch. I just created a new user on my Mac, named it Netflix and found the folder in there. So when I want to watch something I just have to swap logins. Still a bit of a pain, but it worked for me.

Good luck.
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lukis maximus

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Yep that is what I have resolved to, jeff. Nothing else worked, but at least i can watch some flix.

thanks
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Marcos Duran

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When I went into users/username/library.. etc.. I did find the Silverlight folder BUT it had a red no access note on the folder so I was not even able to open it to see if it contained an "is" folder. I had to GET INFO on the folder click on the lock to get administrative privilages and ADD my username as read/write and applied that to all enclosed folders as well. I also gave read/write access to system.

This may have been the result of changing my username at some point or copying over from and old system.

This immediately fixed the issue. The error code of this original message is about file system access so if for some reason that Silverlight folder is assigned to no one then streaming does not work.
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mogabj

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I unfortunately decided to discontinue my Netflix as I wasn't watching any movies, and I was just feeding the man. A bummer. I'd like to see if that would have worked.
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willisdporter

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Looks like I'm about a year late on this but I'm having the same issue here. I have a 24" iMac running OS X 10.5.6. I've reinstalled several times, and have been trying to follow the directions here, but one issue I have is that when I look in my Users/Username/Library/Application Support/Microsoft/Silverlight I only have an mssl.lck file. Am I missing something here. Also, I created another account on my iMac to test to see if netflex would play and it worked great. Not sure what to do to make this work. Any input would be appreciated.
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pale.son

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I just figured out that turning off "Private Browsing" on Safari allows it to work properly. Could be your problem too?
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Zaibi Khan

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Silverlight Plugin Crashing in Mac OS Fixed!!

http://naumanlodhi.blogspot.com/2014/...