Why can't I change the Windows Live ID that's linked to my Gamertag?

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  • Updated 8 years ago
I talked to someone at tech support about this and they said it couldn't be fixed. I can't understand why this would be, and I'm just looking for a better explanation. I want to change the Windows Live ID that's linked to my Gamertag, but whenever I try to do that through the Xbox Dashboard I get an error message saying that it cannot connect to Xbox Live. This is ridiculous because I am already connected to Xbox Live.
When I told the customer support representative who I talked to about this, he told me that it was because the ID that was associated with my account had become "inactive" at some point and had disassociated itself from my Gamertag automatically. Because of this, there is no way to attach an email address to my Gamertag. How is this possible? How can there be no way for someone on the support staff to manually do something as simple as changing the email address in my account?
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Ben Storms

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  • frustrated

Posted 11 years ago

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Photo of John Breakwell (ex MSFT)

John Breakwell (ex MSFT), Currently working at a different company

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Hi Ben,

This is a security restriction. The GamerTag together with the Windows Live ID are used to identify you for account management purposes. Without the Windows Live ID, changes cannot be made.

This Major Nelson blog post covers this in part:

John Breakwell (MSFT)
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I have this problem

When I originally signed up for my xbox live account, I was able to use a gmail account for my email address in 2006. I had gold for a free month then only ever used the silver account. I have just tried to upgrade my account to gold after buying a £40 scratch card and keep recieving error 8015d080

what can you do to help me?