I was just on the phone with a Zune customer service person and was wondering if stealling a little girls christmas present is what they are all about. My daughter got a zune pass only to have her zune lock up. Zune did repair her zune under warranty, unfortunately not until the 30 days of her zune pass had expired. Now the only solution for me is to purchase another one. She got to use her pass for less then a week. It would seem the fair thing would be to give her the 3 weeks microsoft denied her.