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Why didn't I receive my email?

Emails are sent immediately. So unless there is something terribly wrong with the backbones of the internet, you should receive any email from in minutes, not hours or days. If you don't get your email in that time frame, then your server or email program probably blocked or bounced the email. It happens to us all the time.

In todays climate of spam email and spam blocking, alot of perfectly legitimate emails get marked as spam. Even though sends no unsolicited emails, we get a constant stream of bounced emails.

The biggest offenders in this respect are AOL and the so called "free" email providers such as Yahoo and Hotmail.

So if you didn't receive an email when you requested one, make sure that you haven't gone over your quota and that your account is in good standing. If everything looks good on your end, use the feedback option to let us know and we'll look into it.

Here is a short list of common reasons for the bounced emails, according the the message from the offended email server.

No User
User unknown:
Sorry, no mailbox here by that name.
[server ip] does not like recipient
action not taken: mailbox unavailable
Requested action not taken: mailbox unavailable
Final-Recipient: rfc822; unknown
This account has been disabled or discontinued
delivery error: dd This user doesn't have a [service provider] account

Over quota
This message is larger than the current system limit or the recipient's mailbox is full.
This account is over quota. account is full (quota exceeded)

Blacklisted by SPEWS
Some online discussion of SPEWS unfair IP blocking policies:
SPEWS pays us a visit
Lawyers enter fray in spam blacklisting dispute
More Bad Spam Blacklists
SPEWS Blacklist on Google
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