why wont mindjolt games load?

  • Question
  • Updated 3 years ago
  • Answered
I cannot get mindjolt games to load. i've been playing with games on this app for 2 years now and suddenly it doesn't work. IS SOMEONE FIXING THIS - ITS HUGELY ANNOYING!
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ferrongirl

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Posted 3 years ago

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Marc Siegel, Community Manager

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Hello @ferrongirl, and others,
I’m sorry for the problems you are having with MindJolt games. Sometimes certain players cannot play our games, even when they’ve been able to play in the past (like your situation). This can happen for a variety of reasons

I’d like to help you fix things, so I’ll list procedures that have helped other customers. If any one thing works, I’d sure appreciate a quick note letting me know what solved the problem.

0) Give the game time to load. Some games (especially word games) may take a long time to download, especially on slow Internet connections.

1) Try another browser. For example, if you normally use IE, try MindJolt using Chrome, Firefox or Safari. If you use Internet Explorer 8 (IE8), please upgrade to IE9. Sometimes switching browsers brings MindJolt back to life.

2) Clear the cache in your browser, then restart the browser

3) Remove all MindJolt cookies in your browser: mindjolt.com and mindjolt-games.net. Even better, remove all cookies (though this will effect other web sites so you may not want to do it).

4) What version of Flash are you using? Go find out and upgrade to the latest:http://www.adobe.com/software/flash/a...

5) If you are on Facebook in secure browsing mode, switch out of secure browsing: http://support.mindjolt.com/mindjolt/...

6) MIndJolt uses Flash to deliver games, and Flash has it’s own “cookies”. Delete the Flash cookie folder called cache.mindjolt.com. Here’s a good article to help handle this little-known procedure: http://www.orzeszek.org/blog/2009/08/...

7) If you are on Facebook, first delete the MindJolt app, and then reinstall it from facebook.com/mindjolt

If you need help to clear cache, remove cookies or anything, let me know and i'll try to help you. If these steps

If these things don’t work, try the other platform. Specifically, If you are on Faecbook, please instead try mindjolt.com. If you are on mindjolt.com, please try apps.facebook.com/mindjolt

Sincerely yours, Marc
MindJolt Support/Community; San Francisco, California
marc@mindjolt.com, Skype: mindjolt-marc
http://facebook.com/mindjolt.marc (game lovers please friend me)
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Merve95

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If I want to play a game on facebook, there comes the notification "This domain is expired, please renew it." and I can't play the game. What should I do? My sister has the same problem. Or does facebook use offers as of late?

This reply was created from a merged topic originally titled
GAMES ON FACEBOOK DON'T START.
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Sheila Barnett

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My games are not responding. Can't play most of the ones I play. Ideas? Card games {solitare} won't let me move any cards, some of the puzzle/stratergy games are now slow and take a while to make a move. I play solo games just for my own enjoyment.
Hope you can help.

This reply was created from a merged topic originally titled
No fun in Gameland.
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kriswa

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Mindjolt games are in slow motion after updating flash player, restarted computer after and dont understand what the problem is still

This reply was created from a merged topic originally titled
Mindjolt games loading problem.
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Mike Mazurek, Official Rep

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Hello Everyone,

I'm curious, is anyone using Mini-Apps? In the url, is there an "mj" present?

Please let us know.

Thank You,

Mike
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Liftergirl

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I am having trouble with mindjolt games as well. the page comes up but it keeps flashing off and on.......thots?
Lisa
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Mike Mazurek, Official Rep

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Are you using mini-apps?

For example: apps.facebook.com/mj-bouncing-balls in the url as opposed to apps.facebook.com/mindjolt/games/bouncing-balls?
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Liftergirl

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no. When I am on facebook and I go to play any of the mindjolt games it will go to that page and then just flashes on and off
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Mike Mazurek, Official Rep

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Which browser are you using? (IE 7, IE 8, IE 9, Chrome, Firefox) Also, on what operating system? (PC or Mac)

We've been getting similar reports like this but it's been hard for us on our to reproduce this sort of bug.

Any and all information will help us out.
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Mike Mazurek, Official Rep

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Does the game flash multiple times or just once? And, are you using Mindjolt Premium by chance?
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Mike Mazurek, Official Rep

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Also, does this happen in HTTPS or HTTP? Check your url, please.
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MaBella

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Mike, like Liftgirl I am having the same issues playing Mindjolt games in Facebook.
What it appears to be doing is once you click to get to: url
http://apps.facebook.com/mindjolt
The site will not load completely but keeps saying...connecting.... games on mindjolt on facebook. Therefore it just keeps flashing, repeating its self.
It will not stop no matter how long you think it'll take to load.
I have deleted mindjolt from my list, deleted all cookies, does not stop the problem.
My browser is Firefox & have been using it with no prior problems playing any games on facebook, including mindjolt.
Also as it keeps loading the URL is http://apps.facebook.com/mindjolt
Once during these flashings I was able to click on a game it did start to load then it flash/flicker back to the first screen where the games are listed, just repeats it's self.
Since this has been happening which I think started around Christmas I have not been able to play any of the games, to my disappointment.
Prior to all this never had a problem playing any of the games in Mindjolt
I hope that this does get fix I truly enjoyed mindjolt's games.
And I hope by my description someone can give a solution in how too.
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Mike Mazurek, Official Rep

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Hello Everyone,

We have a possible explanation to why this is happening.

When the code parameter in present in the url, sometimes the browser went into an infinite redirect. The code parameter is the long string of text after you see the App's url. During this infinite redirect the code parameters was always changing. This infinite redirect caused the flashing of the content that sounds like what some of you are experiencing.

Please let us know if you're seeing a bunch of letters and numbers after your URL when you open the Mindjolt App on Facebook.

Thank You,

Mike
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MaBella

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Mike, I do not see any letters or numbers in the URL. This is the URL that shows on my screen.
http://apps.facebook.com/mindjolt/
This is what I've noticed, until the two boxes load completely it keeps loading over & over.One box is the 'Like. sign up to see what your friends like. And the top right side "advertisement"

Once it stops loading, clicking on any games to play, loads about 10%, stops, goes back to the original screen & starts reloading again.
Diane
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suzip44

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Is there a problem with Mindjolt? I can't seem to get it to work properly? First the page wouldn't load so I tried again. Then I played a game and it never gave me the score....Is anyone else having problems??

This reply was created from a merged topic originally titled
Problem with Mindjolt?.
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biker750

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When you going to sort out the games on mindjolt on Facebook. When playing solitaire it freezes, doesn't give you any points and where the points total appears it comes up with NaN . Then the only way to get back on the game is log off and re-log on and then you realise youve lost your points. Please sort out.

This reply was created from a merged topic originally titled
Mindjolt gamesplaying up.
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corrie1

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I have tried for two days to get back to playing from Facebook page, and MindJolt will not load. Please help, as I am addicted to MindJolt games!! Thanks in advance

This reply was created from a merged topic originally titled
Please help.
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rug58

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only the 2 wrangle games appear while the rest say loaded but not visible-just black

This reply was created from a merged topic originally titled
most wont display.
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superzorba1

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The mindjolt screen comes up and the games start to load then they just completely stop and the screen remains black until you abort.

This reply was created from a merged topic originally titled
Hello, Why have the games stopped loading via facebook please..
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pattyjune

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This reply was created from a merged topic originally titled
again, MindJolt won't load games - try 3 Towers - no cards!.
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BillJoe

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When I try to play any game it gose to the game then say it's 100% ready and thats it!! Stays right were it is!!!!

This reply was created from a merged topic originally titled
When I try to play game it goes to100% and never opens!!!!!.
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KarenW

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can not log into mindjolt never had problems before can any one help

This reply was created from a merged topic originally titled
problems with mindjolt loading.
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KarenW

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can not log into mindjolt never had problems before can any one help

This reply was created from a merged topic originally titled
problems with mindjolt loading.
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Mike Mazurek, Official Rep

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Hello Everyone,

We may know what could be happening. We deployed a fix on a Friday that may have caused the ads not to play. When the ads don't play, you'll see a black screen since the game is waiting for that ad. This is also linked to the game loading but you see that continue button. If you press on the "continue" text, you'll be taken to the game.

This seems to be happening only on Internet Explorer. To all IE users, go to internt options and go to browsing history and press delete. Click on the temporary files and press delete. This will clear your cache and we'll see if that works
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KrisDale

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I've taken your advice..... deleted browsing history, & temporary files & still nothing !! & no answers or help forthcoming it would seem!...... I see it's happened to lots of other users too........ so what happening ??
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Evol_7

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Not so, my games load to a certain but stop, I still get the ads??????
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Evol_7

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I use google chrome
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Mike Mazurek, Official Rep

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It's working now.
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Evol_7

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Mine has not worked for over a week, so what is going on?
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Janette Woods

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why wont mindjolt allow me to play games .
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Dustballs

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why won't mindjolt let me play games
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KrisDale

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why wont mindjolt games play ?? i'm left with just a white screen !!
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Sirius2

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I have the same problem. It's so confusing. And it's even more confusing that the answers not come...
I have had the problem the hole day.
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KrisDale

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Hi, sirius2... what answer did you get? i've had this problem all day too, but no answer or help!! I've cleared all my browsing data, cookies & temporary files & still nothing............!!!
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cjwills

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Same problem here. Couldn't get on last night or all day today. Just getting a white screen.
Be nice to get a solution! (yes, I'm addicted! lol)
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Sirius2

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I didnt get any answers! But maybe the answer is below here. That Facebook is doing something new ...again? Who knows. :-/ I also cleared my browsing data etc. :-)
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Christine Goldsmith

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Ah well, no more mind jolt games on facebook, perhaps now more important things will get done.

Strange how facebook are devoid of any responsibility and we are all supposed to risk messing about with things on our computers that may mess up other programs. Come on FACEBOOK it was OK this morning and now it's not although nothing has changed this end.

Been good knowing you, byeeeee.