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Error 100

good day
i have downloaded trial versions of express and fusion.
both display the following error: (We're sorry. Mixmeister encountered a configuration error and cannot continue please make sure that the software is installed correctly. Error 100) they then shut down.
i have sent numerous support requests on the mixmeister website with no response.
your assistance would be much appreciated.
arend dieperink
south arfrica
arendx@gmail.com
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