How long does it take support to answer your questions? Several days is a long time with no answer :/

Ok, so I originally bought mixmiester a couple of years ago and upgraded to fusion but it didn't support mp4 or wave so ultimately for me it was useless & for ages after there was no upgrades or updates but now seemingly there is.. I contacted support through there online form to see if I was entitle to and upgrade to the current version supplying my serial and order ID but several days later I've had no reply?
If you are listening support please answer my question..
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