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I’m frustrated

Inadequate Customer Support

Have put a support request in on the 11th December and now it is the 16th December and as of yet had no response from the tech support, very shoddy customer service to say the least!
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  • I’m pissed off
    I totally agree, as I had called months ago about my mixmeister problem and the female that answered said she would generate a ticket number and email it to me about problem. I never got it and I have put in several support request online. First I had to prove to them that I had purchased mixmeister, because when they change to 7.7 I still had in their records a old email address, which they could not find. Since they renew to mixmeister 7.7 they eliminated fusion + video which is what I had paid for from the beginning. I had to paid an extra $21.00 dollars to get 7.7 version. The mixmeister staff has always been lacking in giving its customers reliable support and I am amaze that they are still in business. The program has had very little improvement changes since I purchased it in 2009. Around 2003 before mixmeister came out, I was already doing manually with sonic foundry Screenblast ACID 4.0 what mixmeister does automatically. I was kind of surprise when mixmeister came out in doing automatically what I had been doing for years with Screenblast ACID 4.0. My thoughts were that Screenblast ACID 4.0 had now advanced in becoming mixmeister made from Screenblast ACID 4.0. The problems that I have now is that since they have been become so protective of the software they have incorporated the ilok manager software a License Support Win64 program that will not let you use mixmeister unless one is on the internet to verify your registered computer or computers to use the program, whether one has paid for it or not. I have found this to be a very bad problem, because any time that one disconnects one's computer to move it for a gig, if one is not connected to the internet at the gig, stuff luck, you can not use your work with mixmeister because it will not open for you.
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