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No tab for converting bpm to minutes

My program that I purchased is faulty. I cannot get the timeline to convert to minutes from bpm. My friend who has mm said that its an issue with the program, not the user. Makes me wonder what else is wrong. Contacted tech support a few weeks ago, got no answer. Am ready to call AMEX and dispute the charge if I don't get some help. I really need this program to work at the most basic level for my fitness classes, and very disappointed at the level of service.
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