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reset my computer and used my 2 activations. can't deactivate

I have a serious problem. I had to reset my computer due to problems but I was unable to deactivate my 2 fusion activations. The problem is it counts it as a separate computer and I am unable to deactivate those licenses so I can use it on my computer. any help, please? I have asked mixmeister support almost 3 days ago but still haven't gotten a reply
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