Firefox shuts off computer.

  • Problem
  • Updated 4 years ago
dear firefox: there has to be a better way than restarting my computer against my will.
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Josh (myles7897)

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Posted 7 years ago

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Josh (myles7897)

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Hi my name is Josh (:myles7897), I volunteer giving support at Live Chat, http://support.mozilla.com/chat.

Firefox shuts off your computer? I have never heard of this. When does it do it? Any pattern?

--
Firefox support can be found in the form of a knowledge base, you can ask a question at support.mozilla.com, visit our chat room at irc.mozilla.org #firefox, or just post here at Get Satisfaction.
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Certain links have also caused my computer to shutdown in Firefox3. It's not a blue screen reboot as i have my computer setup to not reboot on errors. The said problem links will shut it down every time and only in Firefox. I've tried to reproduce the shutdown in Opera, Internet Explorer and even Google Chrome and they work fine. Firefox 3 being my favorite browser I hope you figure out what may be causing this.

My system

GIGABYTE GA-MA78GM-S2H mother board
AMD Athlon 64 X2 5600+ Brisbane 2.9GHz 2 x AM2 65W Dual-Core Processor
4 GB G.skill memory
Windows XP OS
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Blipo

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What are the links?
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It happens a lot on Digg. I just clicked on the >iPod nana 4G leaked really-real spy shot< link and my computer rebooted.
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OK just about every link on Digg reboots my computer in Firefox, I tried the same links in Opera, IE and Google chrome and they worked fine. I have no idea what's going on but it might have something to do with the mother board or cpu. I read on another forum about someone having the same thing happen and they had the same mobo and cpu.
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The link to the other person having a similar problem.
http://forums.mozillazine.org/viewtop...
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Heidi Laakso

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My firefox 3 shuts off the computer (laptop) every half an hour or so. When I restart it starts normally. Until yesterday I thought the fault was in the hardware, but then I discovered I could browse the web normally with explorer. I haven't discovered any pattern in what website I am on when it shuts down, I might be watching an youtube video and it would shut down in the middle of the video, or posting on a forum and it would shut down when I am typing a post.
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I also have Firefox 3 rebooting my computer when I click on certain links. Also does not occur in IE7, Opera, or Chrome. This is a black screen of death, and it happens right when I click a link. Often on CNN, but also others.

Example link, it just did this.

http://www.cnn.com/si/2008/writers/dr...

Similar to James' message, my system:

GIGABYTE GA-MA78GM-S2H motherboard
AMD Athlon 64 X2 5000+ AM2 65W Dual-Core Processor
4 GB memory
Windows XP OS

Have used Firefox2 for some time, never once did this occur before Firefox 3.
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Stanley Sabens II

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I have this problem too. I have a computer that I never put Firefox on. I downloaded Mozilla last night. All went well, I use Mozilla on Facebook,all the time.
However, every time that I tried to watch a video...the computer shut right off. I had to push the button to turn on the computer. I get the white desktop that needs to be refreshed when it comes on.
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ab.pantons

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Has anyone managed to sort out a fix?
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fvm.usa

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Ahhh YUP... same here, every 2 or 3 times I open it.
I use (5) other browsers, NO problems.

I wonder if FF is practicing "USER CONTROL"?

Mozilla-FF must like loosing business?
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fvm.usa

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WELL WELL WELL!!!
After 2 weeks of trial & hundreds of errors it is ABSOLUTLY Firefox browser shutting off my PC.

Had to do some basic restructuring.
Let's try a restore, NADA. hummmmm (next)
Thought it might be hardware going so I...
replaced video card, (it was old) NOPE!
replaced memory (they were old), NOPE!
replaced CPU (Athlon 2600), NOPE!
replaced power supply (new 2005), NOPE!

OH CHEEEZE, now what to try?
. . ribbon wires??? - NOPE!!!
. . lastly, the MoBo??? - NOPE!!!

WTF!!!!

Step by step removed in reverse all added software.
When I got to Firefox BINGO!

You put your TRUST into secure software and THIS IS WHAT WE GET?
I need an address, Mozilla, to send my BILL!!!

All i can say is . . .
___ JFC mozilla! WHAT.. THE.. H3LL ! ! ! ! ! ! ! !
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Dan Robinson

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I got this one too. It happens intermittently - Just happened twice in a row as I was watching two different YouTube videos.

System is a Dell Inspiron 700m laptop
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fvm.usa

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"HINT HINT" . . . . Mozilla

As I updated JAVA, it also shuts off my PC.

This "software CONTROL" on my PC,
is becoming rather...
I R R I T AT I NG !!!!!
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Steven McFly Jr.

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WTH? Just had it happen 2x in a row with 3.0.5 - ug'd to 3.0.9 .... have a table fan on it now thinking it was overheating. But at least its been on longer than 1 minuite without the reboot as I hurriedly type this.

WTF !!!!
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fvm.usa

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FireFox, this is a well known fact:
"You cannot put 10 pounds of potatoes in a 5 pound sack."
It's the same thing for "PC Memory".
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nealranderson

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Brand new DELL same prob. no prob with 2 HP's, a sony and a toshiba.
So is it really FIREFOX, or has DELL got a bug in BIOS or such?????
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nealranderson

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AAAANNNND, a Dell rep offered a 'software' update for $129 to solve it.
Very FFFFIIIIISSSSHHHHY Dell.
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mika09

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hello people.I guess that your problem is your antivirus;I can recommend you a great top http://www.best-antivirus.co/ where you can find valuable informations about the best antiviruses
good luck