why cant I log into my AKO?!

  • Question
  • Updated 8 months ago
I am in the Army and are trying to get onto the us.army.mil website (ako) and told mozilla to override warnings, but it wont allow me to log in what do I do?!
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Posted 5 years ago

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Casey Meredith

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There is something that you have to download I am currently trying to find it now it is some kind of add on
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Michael T Klein

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Changes Coming to AKO May Require Changes to Browsers

On 23 June 2010, AKO will convert to using only NIST/NIAP-approved Secure Sockets Layer (SSL) encryption; to ensure access to the Portal after the conversion, it may be necessary to change individual browser settings. Specifically:

Only Internet Explorer 6 (or higher) and Mozilla Firefox browsers are supported.

Browsers must be configured to support TLS 1.0.

For Internet Explorer 6 (or higher), go to: Tools > Internet Options> Advanced Tab, scroll down to the Security section and ensure that the Use TLS 1.0 option is checked, then click OK. If this option is not available, please ensure you install the latest updates for Microsoft Internet Explorer.

In Firefox, go to: Tools > Options > Advanced > Encryption and ensure that the Use TLS 1.0 box is checked, then click OK.
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Tim Porter

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I checked that, and it is. I still get this everytime

The connection was interrupted

The connection to www.us.army.mil was interrupted while the page was loading.

* The site could be temporarily unavailable or too busy. Try again in a few

* If you are unable to load any pages, check your computer's network

* If your computer or network is protected by a firewall or proxy, make sure
that Firefox is permitted to access the Web.
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Michael Benison

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hey dude thanx it worked for me and i appreciate cause i was stuck for a few weeks trying to figure out what was wrong, I did exactly as you said cause i know how to follow orders, and it worked.
Photo of ruben.tejeda84R


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it did not work for me i still can not access ako...
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It worked for me too, thanks!
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Mandy Bloomingdale

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oh my goodness after hours of searching the internet and getting frustrated cause nothing else was working! THANK YOU SOOOOO MUCH! i can finally access my AKO
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Same problem for me. One minute i was on it and the next i got kicked off and haven't been able to get back on ever since. Did all the changes, checks, troubleshoots, browser configs, etc. & still doesn't work. Even got the certs I saved from my external and they don't work. ???? Any suggestions????
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For a moment there I thought I was going crazy...It was working for me and the next day I can't even see the page...did you ever get it solved?....
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You have to clear your browser cache, you will need to restart your web browser before attempting to access the portal.

You must also verify that you are accessing AKO/DKO by typing the address ‘manually’ in the address bar at the top of your browser, ( www.us.army.mil ) as opposed to utilizing a favorite or shortcut link.
If the problem doesn't go away then contact the AKO Help Desk

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Clarisse Yumping

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What should i do id whenever i log in to my ako accnt, it keeps on going back to the main page?