I’m sad

"Error getting mail password"

I just updated to Thunderbird 3.0 and now i receive this message when i try to retrieve or send new mails: Error getting mail password.

How do i solve this? Where do i enter the password? (Can't find it in the account settings)
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  • I’m frustrated
    I have the same problem, I tried to delete account and create a new one (the same), but it can't be created, it just stops working in the last step (have to cancel the operation). The password dialog is empty and all buttons are greyed.
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  • I’m frustrated
    I also have this problem. If this is not something that can be fixed readily, I want to switch back to Tb 2....
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  • 1
    I "solved" my problem with TB 3.0 "error getting mail password" - but I'm not sure why my action solved it.
    I had installed TB 2.0.0.23 in a separate Program Files directory when TB 3.0 wouldn't work. I learned that both releases will work off the same Profile data set. 'Saved Passwords' in TB 2.0.0.23 showed a number of saved passwords; but 'Saved Passwords' in TB 3.0 showed none. I noticed that one of the saved passwords in 2.0.0.23 was for an account which I had deleted some time ago, so I deleted that password & saved the result; then closed 2.0.0.23.
    Then, lo & behold, when I opened up TB 3.0 & looked in 'Saved Passwords', there were all the passwords I needed for currently used accounts, and TB 3.0 seems to be working fine, sending & receiving. Go figure?
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  • I’m REALLY PISSED OFF
    I looked in tools - options - Security - saved passwords (tab) and found NO SAVED PASSWORDS after I migrated from 2.0.0.23 to 3.0 . Where do I go to create the password to be saved? I installed 3.0 into the same directory as the previous version. How do I go-back to the previous version without losing all my folders and mail messages? You stoopid frigging morons!!!!!! I'M SICK & TIRED OF BEING JERKED AROUND JUST BECAUSE I HAVE A COMPUTER.
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  • I just posted the same problem. Thankfully, I found where previous versions of 2 are saved at Moz. Here's the URL:
    http://www.mozillamessaging.com/en-US...

    My solution, UNINSTALL 3.0 from the control panel and reinstall 2.0.0.23, the LAST of the great Email clients in my opinion. What a relief to see everything back the way it was.

    Mozilla as gone to the dark side providing more of a "web" based email in 3.0, even though I'm not really sure what TB is anymore, or what it may become.

    BTW, change the settings under Tools/Options/Advanced/Update to "Ask" instead of automatically download and install. Save yourself some grief.

    No one should have to work this hard just to get Email.
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  • This reply was removed on 2010-01-18.
    see the change log
  • Yes. It's back to 2.0.0.23 for me too. I tried deleting old passwords/account in 2.0.0.23, but 3.0 still didn't work.

    Rob Phillips
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  • EMPLOYEE
    I’m happy
    Roland Tanglao (Thunderbird Technical Support Lead) January 19, 2010 07:07
    Hi all:

    We reviewed this today and I nominated to get this fixed for Thunderbird 3.1 or sooner. I believe as we pointed out earlier in this thread that it is bug 524623 :
    https://bugzilla.mozilla.org/show_bug...

    Until we get more information or a better workaround, if you are technical, please read comment 27 of the bug and help us out:
    https://bugzilla.mozilla.org/show_bug...
    • Roland, I see Mark invited us to send him URLs directly, but not being a member of that bugzilla site, I'll just add it here (no email for him).
      Example of one:
      mailbox://name%40hotpop.com@pop.hotpop.com
      So I have %40 and one %25 and lots of @. Mark should note that most people with this problem have multiple email addresses at multiple servers, and may have many unused addresses left over from old, old TB installations or migrations from Netscape. (Sorry!) I also have some http: entries and smtp: entries. Some entries are no longer used, no longer show in account list, but are here in password list.
      Roland, you might check for other threads here in Get Satisfaction, there are others with this problem, so your user count in Bugzilla may be off.
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  • I’m frustrated
    I have the same problem,
    Fopund out whatever I did I could not use 3.0
    so have gone back to 2.0.23
    Will try again when they say 3.1 is released not before I dont think as 3.0
    was totally unreliable for me, collecting mail.
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  • Also encountered this phenomenon. (See my earlier post) Have 3.0 finally installed now on two computers running Vista Business Edition. One more to go.

    The way I finally got around it was to read several reports and apparent solutions on the blog, and then to follow suit. Just doing an upgrade failed on the first system so I reinstalled 2.x and noted some residual 3.0 artifacts such as the smart folders. But at least 2.x worked again.

    Then I downloaded 3.0 (as opposed to upgrading 2.x) and installed it in a different directory while 2.x was still installed and functional. Still had the password problem when I launched 3.0. But I noticed 3.0 recognized all of my mail accounts and settings, but just had an issue with the passwords. So I went back to the 2.x version and removed all saved passwords under the Passwords tab in Tools/Options/Privacy. When I launched 3.0, low and behold, it "asked" me for the password on each of my POP accounts. I had the password manager save them. Now BOTH 2.x and 3.0 recognize the reentered and saved passwords.

    The only issue I encounter now if I launch 2.x (I'm keeping it around just incase) is some of the add-ons for 3.0 pop us as incompatible (goes both ways). Afterward, launching 3.0 brings up the annoying migration assistant and what's new in the tabs, like a fresh install. Otherwise, both versions still work fine and apparently use the same mailbox folders, reflecting changes made (new messages, deletes, junk status, etc.) made in the other version, if any.

    I must admit I was really pissed that 3.0 was even released with this MAJOR bug. But since getting it to work, and tweaking it with the configuration manager to get rid of or at least suppress those annoying tabs, it is an improvement over previous versions.

    Perhaps the magic is in:
    1. DON'T UPGRADE FROM 2.X NO MATTER WHAT.
    2. Download, Save and Install in a DIFFERENT DIRECTORY 3.0.
    3. AFTER its installed, go back to 2.x and remove saved passwords.
    4. Launch 3.0 and hopefully it will ask you for passwords.

    Hope this helps some of you.
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  • I’m frustrated
    I do know it's open source, but it seems to me the upgrade functionality is not tested at all.
    IMHO upgrading is a very important functionality that should be running smoothly.

    Mozilla do not let us users down!
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  • I’m still frustrated
    Tried d/l & installing 3.0.3 hoping this bug has been fixed
    BUT it still has not.
    methinks they have put this bugfix on the back burner so 2.0.0.23 reinstalled again and back to waiting
    bit disillusioned with mozilla though.

    maybe Ok if you are technically minded but a lot are not !!
    (including me)

    Pete
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  • I was able to fix this problem by delete one password entry using TB2, then install TB3 and use a master password. The master password may be required to get it working. There are several threads open on this issue, so hopefully it will be fixed.
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  • The problem disappeared when I removed the old TB2.0 all.Accounts had to remove all the old program.Then new installion.TB 3.03.Accounts again one by one.
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  • I don't have an answer, but an observation. I downloaded 3.0.3 onto both my PC and laptop. This version works on my laptop but not my PC . Both have Windows XP as the operating system. However, the laptop has Service Pack 2, whereas the PC has Service Pack 3. Could the bug be related to the operating system?
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  • EMPLOYEE
    I’m happy
    1
    Roland Tanglao (Thunderbird Technical Support Lead) April 08, 2010 05:10
    Based on Pedro's workaround here:
    https://bugzilla.mozilla. /show_bug.cgi?id=524623#c37
    namely

    I've seen this bug after migrating from thunderbird-3.0.3 to thunderbird-3.1a1.

    There is a workaround that worked with me: move or delete the files:
    signons.sqlite, key3.db and signons3.txt


    I would try the following:
    1. do a backup
    2. Delete your POP password
    3. if that doesn't work try quitting thunderbird, deleting signons.sqlite, key3.db and signons3.txt and re-starting Thunderbird
    • What is going on with this problem? I am at version 3.14 and the problem is still not solved - is someone working on it or do we look for different email clients? Deleting the files did not work (on my linux system is no signons3.txt or similar file -can that be the problem? - but I deleted the other two files) and should not be the solution for someone upgrading from Thunderbird. The only reason I have not changed email client is because I share the Thunderbird profile between several computers. But if nothing gets done I might as well switch. I won't keep a computer from upgrading just to get my emails for long.
      CHeers
      Uli
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  • I went through the entire Thunderbird file and could not find any of the files listed above. Where are they supposed to be?
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  • I’m frustrated
    This is absolutely incredible. I am really tempted to agree with David Jones. I didn't try bleeding edge months ago, I merely ungraded Ubuntu 9.10 to Ubuntu 10.4 and now no email. This has been a known problem for how long? Unbelievable! TB 3.0.4 is clearly broken. I am, frankly, surprised it made it into U10.4. I am also awed by the numerous "try this" faux solutions. Or solutions that involve uninstalling, chanting 3 times, installing old working software, deleting files or contents, uninstalling that and reinstalling yet another piece of broken software. Why doesn't mozilla just produce a script and tell people with this problem to run this if you encounter the problem. No uninstall/reinstall cycles, just run this .

    If I need to reinstall tb2 I am not inclined to go to 3.x ever again.
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  • I’m anxious
    As it happens I can not go back to TB2 as the dependent stdlibc++ required is no longer on the system, removed as being obsolete, I believe, during the upgrade, and no longer available in the repository.
    Is there a fix that does not require regressing to a previous version of the product???????
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  • I have the same problema. There is a clear solution now ?
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  • I had this problem. I solved it by going to .thunderbirdx-x/ to the profile that held my email accounts (for me this was 'rpifo9jp.default') and deleting the files ''permissions.sqlite", "key3.db" and "signons.sqlite." When I opened thunderbird it requested passwords for all my email accounts, added them and everything was sorted.
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  • I had this problem in TB running over ubuntu and I found out that the solution of Dominic works just fine and it is the best one, among all the others written here. Thanks for solving it. Christina.
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  • I wish I'd discovered this thread 20 days ago. I found out that if I deleted all files in my profile folder which were named signon.* and key3.* (or renamed them), then restarted Thunderbird, I could start from scratch with all passwords.
    Phil
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  • I tried this too and many other solutions listed. Deleted key3.db, signons.sqlite and permissions.sqlite. Still the same. I have never saved passwords and want to enter it as I access the account. Therefore in Thunderbird 2 they never show up. I can still access my mail from my other computer with Thunderbird 2. Now in Thunderbird 3.0.6 they still don't show up and I cannot get my emails from there. I would have thought a bug like this could be fixed within 8 months. If this can not be fixed soon I will have to look for another email client - maybe back to KMail....
    OS is openSuSE 11.3.
    uli
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  • I haven't checked this out yet, but I believe the .msf files are indexes to the actual .db data table files: if the .msf files are left in place, the system will look there for where in the .db file to go, fail to find an entry in the .db and give up.
    Thats why I suggested deleting all the key3.* and signon.* files: perhaps I should have said key3.* and key.db.* and signon.* and signon.db.*
    I'm sorry to hear folks are still having this annoying problem - hope this helps.
    Best of luck,
    Phil
    • I have tried deleting these files before I wrote the above comment and without success - was still getting the error message. I have upgraded to 3.14 but the problem is still that I cannot get my emails but now without error message. If that is how the problem is fixed that is not much help!!!
      uli
    • Hi Phil
      Since this is the only method to answer your email (noreply.mozilla_messaging@getsatisfac...) I will try to do it here. The .thunderbird file is on a NAS unit with plenty of free capacity. Its size is 2.4 GB including all folders so I don't think the file size is a problem - especially as I can easily access everything from Mozilla 2.0.0.24 from one of my (not yet upgraded) computers. The other computer can see all the files and I can sent emails but they don't connect to the POP3 server. They were configured to enter the password when connecting under the previous versions of Mozilla. After the upgrade Mozilla has no record of my passwords and it does not ask me to enter them when connecting to the mail (pop3) server. First I only got the message "Error getting mail password" (v. 3.06) and now I don't get any error message (v. 3.14) but no connection. Why can you not sort out that Thunderbird asks for the password when connecting to the mail server. You cannot even enter the password anywhere in the new version of Thunderbird. If I have to uninstall (and that would effect all computers which share the email files on the NAS) I would not reinstall Thunderbird but another mail client. But I had hoped that you try to sort this.
      Uli
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  • I have the perfect solution to the problem with Thunderbird. The perfect solution is Gmail. T
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  • Sorry to hear ufi's still having problems. I can't work out what's happening there
    It might be informative to get a snapshot of the thunderbird file sizes and dates, then click on the Compact Folders option from the File menu. Any files changing size or date might indicate useful files to save. If you feel brave enough, delete the rest, or uninstall, then try a clean install..
    I've been reading that Chrome browser is a very competent cross-platform browser, with very high standards complance.
    Best of luck!
    Flos
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  • I’m thankful
    After checking out the link in the Official Response at the top, I found that my mailbox at Yahoo was listed twice and the first listing lacked the password for that account. Deleted the duplicate listing and my messages downloaded on the first try.
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