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I’m stumped

Extra line breaks when pasting from MS Word

Why are there now extra line breaks when I paste text into an email from MS Word?
I send daily reports to my clients that come from MS Word files. In the past I have always cut and pasted the text from the files into the body of my email and it pastes with no problem, properly formatted, etc. Since the most recent Thunderbird update this week, now when I paste my text into the body of my email, there are double line breaks. Everything where text wrapped in the document is single spaced as it normally would be. But anywhere that a "return" was used, now has double lines. This throws the formatting of my entire report off.

I have been using Thunderbird for this type of reporting for awhile now without problem and there were no changes to the Word documents at my end. The ONLY change has been the recent "update" of Thunderbird and this problem started immediately after that. Just to experiment, I tried setting it to plain text (do not want that, but wanted to see if it made any difference) and the additional breaks are still there. Is there a known fix to this? I send about 100 of these reports per day and it would take about 2 minutes per report to fix them all manually. 2 minutes may not be a big deal for one or two emails, but we're talking about several hours of extra work for me to fix them all.

If there is not a known fix for this, is it possible for me to revert back to the previous version of Thunderbird? I've already turned off "automatic updates" so I don't get nailed by something like this in the future, but I really need a fix for this or a way to return to the previous version.

OS - XP
MS Word 2003
no configuration changes from when it was working correctly
current version of TB - 3.1.3
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  • I’m satisfied.
    I just figured out how to go back to 3.1.2 by going here as suggested by another user in another thread: http://releases.mozilla.org/pub/mozil...

    Just wanted to report that after going back to 3.1.2, the problem with the extra lines is completely resolved. Just thought I'd give this feedback in hopes that it helps resolve the issue for future uses. Thanks to all who do the work to give us this program. If this is the biggest problem I've had since I started using it, I'd say that's not too shabby. Back to 3.1.2 for me for now. Will check in on future releases to see if this gets resolved.
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  • I am surprised that this works at all. You are copy-and-pasting text from a word processor, possibly with proprietary formatting codes embedded into it, and placing it into a non-MS environment where those MS formatting codes are not guaranteed to have any meaning.

    Even if you are using a recent version of Word which uses html, or are using an explicit "save as html" option, MS html is notorious for its idiosyncrasies and failure to comply with standards.

    I wish you luck!
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  • I have actually used this method for about 10 years with various email software programs (anything from various versions of AOL to various webmail applications to eudora, etc) and I have never had a problem with the stuff I copy and paste from MS Word retaining its formatting as long as html email was a possibility with the software.

    This extra line thing in Thunderbird 3.1.3 is the first issue I've ever had in all that time. So I'm not sure what problems you are anticipating I should have. I also have to occasionally paste in excel tables as well and those work flawlessly in Thunderbird.
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  • OK. Well, it works here with TB 3.1.2 and TB3.1.3 and fancy documents created in Open Office and then copy-and-pasted into TB. (I'm flabbergasted! ;) ) Something clever going on in the clipboard......

    I'm using a linux system, so either this build differs from yours, or word says something that TB3.1.3 doesn't know how to interpret properly.

    TB's html editing is something of an ongoing issue, and the developers don't seem too enthusiastic about fixing its html problems. So, having said that, I'd be surprised if anyone had deliberately changed code that deals with html formatting.

    So, do you see actual hard line breaks, or is it fiddling with line height?

    Can you check TB in Safe Mode or No Extensions mode, to see if the change to 3.1.3 has perhaps disrupted the operation of one of your add-ons?
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  • I verified that they were actual line breaks by deleting some of them. They are definitely additional breaks. Just anywhere that we hit "enter" in the the word doc, there were double lines when pasted - even the signature on the document. It was almost as if it was double spaced except that where text wrapping had been used, everything was still single spaced as normal. Seems to only occur in places where we'd hit an actual "return".

    so something that looked like this (oversimplified here)

    xxxx
    xxxx

    xxxx
    xxxx

    would instead look like:

    xxxx

    xxxx

    xxxx

    xxxx

    I'm wondering if the changes were a result to some other complaints I've seen about TB removing line breaks when it shouldn't (something I discovered when searching this forum for solutions to my problem). Maybe an over correction?

    I haven't checked TB in Safe Mode, but I can tell you I only currently use one extension (correct identity).

    If there is any further information I can provide to help resolve the problem on future updates, let me know. Unfortunately, I'm not a programmer so I may not be stating correctly what my problem is. Sorry for that.

    I guess I could reinstall 3.1.3 and check to see if I get the same error if I post from Google docs or Open Office. But I won't be able to do that until later.
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  • I have the same problem and it also happens from OpenOffice documents. It's a total pain. I hope someone can fix it.
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  • At least I've found a workaround for the line breaks, (and a way to preserve the bullets).

    Load into a google doc. Then copy and paste from there into thunderbird.

    Not super efficient, but works when you are in a pinch.
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  • I get this when I cut and past from THUNDERBIRD.

    If I view an html email, apparently created by word (total guess),
    it is displayed correctly in thunderbird.

    Cut and past FROM THUNDERBIRD, to THUNDERBIRD
    it grows extra blank lines everywhere a "paragraph" ended.

    Did I mention this is from thunderbird often enough someone will consider this a thunderbird issue?
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