I’m frustrated

How do I remove Thunderbird from my computer completely

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  • On a Windows computer, you do it via the Control Panel. "Add/Remove Programs" on XP, "Program Features" (I think) on Vista.
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  • This is documented in the release notes:

    http://www.mozillamessaging.com/en-US...

    See the "Uninstalling Thunderbird 3" section.
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  • I’m very unhappy w tbird's recent versions. I quit.
    unable to find what the directions describe
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  • EMPLOYEE
    I’m happy
    Roland Tanglao (Thunderbird Technical Support Lead) April 01, 2010 00:23
    Hi Xenos and Jane:

    It's pretty simple as per:
    http://www.mozillamessaging.com/en-US...
    1. uninstall the program as per your platform
    2. remove the Thunderbird data i.e. remove the Thunderbird profile
    both are described in the release notes

    If there's something specific you don't understand about uninstalling on your platform i.e. Windows, Mac or Linux, please let us know so the community can help you further.
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  • The folders as described in the release notes do not exist. how can I delete them? i did a full system search, cannot find them. But when I reinstalled TB3, emails appeared so they are obviously somewhere just...no idea where.
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  • I’m Jumping mad
    Even more frustrated than before!!!
    I did not even download it, it just appeared one day. it continually looks for my last provider and email address so It wont send or receive!!
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  • I’m angry and frustrated
    Same here!! I am very frustrated!! I cannot uninstall Thunderbird from my computer. I tried using add/remove programs and I tried using CCleaner..... nothing works!!

    This is definitely NOT a good application. It is confusing, it does not work properly and since I installed it a couple of weeks ago, I have received several spam mail and my computer was infected with a virus.

    I just want to remove it. Since when uninstalling an application requires "special instructions"?? After this experience, I will be uninstalling Firefox, too. Chrome is much better and more secure.
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  • And no-one has yet said what OS they are using. CCleaner is of no use here since TB does not use Windows registry.

    In Windows, the executable (program) is under Program Files or whatever MS call it this year. The data, your "profile", lives in Application Data or equivalent in your version of Windows.

    How do you know you haven't removed it?
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  • hi, i dont even know if i have thunderbird, all i know is that my MAILTO links dont work on pages, how to easily fix, PLEASE HELP many thanks. Angela
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  • Hi, I had the same problem, only I wanted to cancel the program to reinstall it from scratch. But when reinstalled, all the previous e-mails appeared: spam, trash ecc.
    This even after cancelling the files in "Application Data" and rebooting computer. Somebody has a solution? Luciano
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  • I’m sv.demaris
    geez, i've noticed several threads dealing with the intractability of tb and all i ever see from "employees" is non answers. you folks are right, tb is like a virus. what if i wanted to have two completely seperate thunderbird programs on my machine? no options. days gone by they were great at mozilla. those days have gone by with their arrogant attitude of "my way or the highway". i'm headed for the highway.
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  • I’m frustrated
    How about just providing an uninstaller app?
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  • I’m frustrated to say the least.
    OK folks! I too am totally frustrated with this program (TB 13.xxxx). To the "experts" who provide solutions by referring to non-existing files like Roland Tanglao--I hope you got your jollies by directing us to files or locations that have absolutely nothing in the way of help. It only adds to our frustration. Where is the Prodfile Manager located (Mentioned by another poster)?

    I have seen nothing pertaining to TB 13. Additionally, I agree with another poster who states TB is a bad program. It is the worst program I have ever used (or tried to use in this case). I totally disagree with the poster who praised TB.

    I am using Windows XP and the Add/Remove feature does not work. TB obviously does not contain any windows information.

    Question? From all the remarks posted here, there appears that TB is not really compatible with Windows. Why weren't known problems mentioned in any of the TB documentation?

    Instead of posting useless responses, I challenge any employee to be professional and provide the the requested help. How do I remove ANY & ALL traces of TB from my computer with Windows XP Home? Oh, and by the way, I am going to remove your browser program as well. Will I have the same problems removing that program?
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  • The TB program itself should go away via the normal route of uninstall via your Control Panel. It doesn't "install" in the usual sense, so it hasn't littered your system folders with dll's and it hasn't peppered your registry with settings.

    In TB, Help|Troubleshooting Information has a button that opens your profile. Click this and it will open in a new window. Take a note of where this is, or minimize it for now.

    Now you can go to your start menu, or any shortcut that tells you the path to Thunderbird. Something like C:\Program Files\Thunderbird. Delete the folder that this refers to.

    Return to your profile, move up one or two levels until you see a folder named Thunderbird containing a file called profiles.ini and a folder named xxxxxx.default (where xxxxxx is a random string). Delete this and your folders containing your messages, account settings, address books etc are all gone too.

    This article: https://en.wikipedia.org/wiki/Usage_s... suggests that some 66% of the world's computers use Windows. So it seems reasonable to suppose that at least half of Thunderbird's user base are running it on Windows. How can it be "not really compatible"?
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  • I’m feeling wrecked.
    I have T-bird 14, and use Comcast as a server. I'm approaching last ditch efforts to get T-bird fixed. For a month now, can't Send, Reply, or Forward. It just stalls out with the endless scrolling until finally an error message. I've tried setting different ports and security, involved phone Comcast tech help. They threw hands up finally. I was given 800 number for alleged T-bird tech help. That went to India and some scammers--took me 2-3 hours before I figured that out. I've read up what I can, and still stuck, stuck, stuck.

    Then I got the links in my inbox from Roland saying it was a Google problem and all is solved. Not for me. :-(
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  • This reply was removed on 2012-08-20.
    see the change log
  • I've just had to expunge Thunderbird from my computer after weeks of server timeouts and password failures. And I've had to change the passwords of six email accounts after a friend helping me out went to a setting in Thunderbird which had my passwords showing in plain text, I couldn't believe my eyes, because although the passwords were all different and quite complex, my friend now knows my formula for creating complex passwords! This is a dreadful situation which should not have been allowed to happen.
    I'm back to signing in to each account separately on the browser. I'll get used to it.
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  • ...and this forum is equally insecure, when I posted the above, my full email address showed by default. I had to rapidly delete it, go to some profile setting to change the default, and then remember what I had written to repost. Perhaps this forum and Thunderbird were designed by the same person...
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  • I’m hopeful of getting good suggesitons.
    I'm interested in opinions of what good email programs can substitute for TB. I'm looking for one that has no advertising, will allow me to set up folders for my business clients--without the sliding up-and-down "cover" that gmail uses. I like being able to have return receipt and mail confirmation. My brother recommended Outlook Express. I've already ruled out Comcast, Gmail, Yahoo, AOL--the obvious ones.
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  • Elizabeth, I am trying out the new version of Hotmail, called Outlook.com. This is on-line only, not the same as Outlook Express which you have to buy and download. It's very clean and has proper folders. If you don't like the address "myname @ Hotmail" you can call it "myname @ Outlook" which would suit a professional user. If you own a company domain, you can set up 500 free addresses at the domain using the same interface. There's a small sidebar of adverts on the right, but they are not intrusive like the Google ones. I have not found a free email program that does not have advertising. I can't comment on receipt/confirmation because I have no need for those.
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  • Thanks so much for answering. Is there a way to have my address remain the same as my Comcast address? In Thunderbird, I was able to keep my Comcast name. That I can't change because my business is known via that email. I don't know the technical names, but i've thought of Thunderbird as a "shell" housing my Comcast email. Can Outlook in any form do that too?
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  • I don't know much about Comcast, but you should be able to use it in the way you want. First, get a free Outlook.com account here:

    https://signup.live.com

    See this tutorial (for Hotmail, read "Outlook"):
    http://www.howtogeek.com/howto/10777/...
    If Outlook/Hotmail does not autodetect the Comcast settings, these are:

    Incoming server: mail.comcast.net, port 110
    Outgoing server: smtp.comcast.net, port 587

    After you have done this, you can sign in to the Outlook account on any browser, and send and receive using the Comcast address.
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  • Not sure what Xenos means, and the insult is unnecessary. Thanks Strickson and also Roland.

    Soon I will be free of T-bird. I loved it but could not get a fix, despite way too many hours, too many techs, chat box helpers, and others who could not figure it out.

    Ultimately, there should be a better way to find answers--an extremely organized list of all OS's with all browsers with all email programs and what can go wrong and how to fix it. A yes/no tree, so to speak.

    Thanks to the helpful people here.

    Elizabeth
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  • Just delete the files.

    your profile: http://support.mozillamessaging.com/e...

    the Thunderbird program: look for the "thunderbird.exe" program, and simply delete the folder it lives in.

    Your comcast account is run on a server that supports http (through your browser) and through regular email protocols (POP/IMAP/SMTP) which Thunderbird and other email clients use. I'm not at all sure why another web-based email service would be of any use to you, as you have stated that you wish to keep using your comcast email address. Therefore you could use whatever web access that comcast provide, or find a suitable email client program.

    Some web-based email services do offer the means to operate a "foreign" account, so yes, you could operate your comcast account via hotmail/outlook.com's web page, or indeed googlemail. I don't hear much good about hotmail, so if you were to follow the advice posted earlier, I'd like you to be make an informed decision. From my point of view, it would have to be an awfully good interface to tempt me away from a dedicated email client.

    In short:

    webmail has advertising and poor support for offline storage.
    an email client generally has no advertising, and provides a consistent interface for many different email and (often) news accounts.

    Some ideas for email clients here: https://en.wikipedia.org/wiki/Compari...
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  • Champ--Because I'm a writer and editor and not technology educated, I can barely follow what you've written. I have to use my Comcast email address because I've been in business with that address for 20+ years and feel that I would lose clients with a new address.

    I don't like Comcast's web-based email program at all. I like to use it when I'm traveling, but otherwise, it sucks.

    So what interface would you consider "awfully good" to recommend? I agree--I want an "email client" (never knew that was the terminology). I took the wikipedia link and had no idea there were so many email clients. I've only heard of half a dozen if that. And, the charts are way over my head.

    Is Outlook Express for Mac a web-based email versus an email client? I'm not so certain that OE for Mac would be sound as it looks as if it was designed for PCs. It was recommended. What do you think?

    I'm in the slow process of opening my T-bird folders and selecting emails then one by one saving them to a flashdrive. I tried saving the folder to flashdrive but it wouldn't open to let me have access to the individual emails. If you know a streamline for this, I'm all ears.

    Thank you.
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  • I’m frustrated
    I feel the same about tb. I have used it for many years with no problems, probably since it started?, but now it's a mess to judge from all the problems people have. All my toolbars disappear when i link to other web pages through my inbox and have no way of getting back or even printing info. It looks like some monkey , has mucked around with the program. I would also like to uninstall tb but, like others on this page couldn't find the info on mozillamessaging etc. and I support their feelings about the support we get from tb.

    I'm also afraid that if I uninstall it, I will lose all my stored emails, photos etc. I just don't have the time to sit and save each one individually, so am looking forward to anyone answering Elizabeth's plea for a streamlined method.

    How can I stop tb from being my default so that I have time to get the rest sorted out?

    Thanks to all concerned
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  • The wiki article lists "possible" email clients, but doesn't really go out of its way to indicate some of the caveats.

    Outlook Express, for instance, is (was) Microsoft's "free" client that came bundled with Windows. It was dropped and replaced by Windows Live Mail - incidentally both use hotmail/outlook.com as the "backend". I don't think it's possible (legitimately) to download Outlook Express as a stand-alone application, and I don't know of any version that would work with Windows Vista or later. I don't use a Mac myself and have no personal experience of using the Mac version, and I'm guessing that it is possible that you could download this to a Mac.

    Transferring between mail clients is always a nightmare, because there doesn't seem to be any single agreed standard representation of the data that can be used to exchange your stored messages. Any approach that involves "exporting" your data to some shareable format implies a subsequent "import", so you have to ensure that the origin and destination programs have a shared format in common.

    So one way to go about this is not to take it "out" of the email format. The method outlined using, say, a gmail IMAP account, means you can just drag and drop your messages to the gmail account, and even maintain the folder structure, and then back into whatever new client you end up with. Since it's just a move of emails, there's no exporting, no change of format and no loss of provenance/history that you'd have if you forwarded the messages by email.

    http://support.mozillamessaging.com/e...
    https://support.mozillamessaging.com/...

    Gmail is suggested here as they provide a free account with IMAP. IMAP is conspicuous by its absence at yahoo and hotmail, the other free providers that spring to mind. You don't need to keep using the gmail account once you've used it for the transfer.

    All hypothetical though if you can't connect without all the timeouts. :(

    I too have been frustrated by TB many times, with its odd font behaviour, and its erratic non-inclusion of images in forwarded messages. But any period of time spent lurking in other email clients' help forums or users groups reveals they all have problems and unhappy users, or limitations that make hem unattractive for me. One of my requirements is that I want to use the same client in both Windows (at work) and Linux (at home). I've looked at a few others and always come back to TB. Your experience is, I think, unusual and in that situation I would too be wanting to use something else, and I don't know what to suggest to make TB work for you. I have trouble recognizing brian's description; for me, it largely works pretty much as it always has done, and I'm at a loss as to all the perceived changes that he thinks make it hard to use.

    You could pay some money for a proper "grown-up" program such as Microsoft's Outlook. It's quite fashionable to dislike Microsoft simply because it's Microsoft, and one may have particular requirements (reporting spam with full headers is always a bit of a run-around in Microsoft mail programs) but it does its job well for very many users. Again, there are also unhappy users complaining of data loss and corruption, and historically, Microsoft's products don't have a good reputation for their security (though this has improved.)

    However, in the workplace, I've been a long-time user of paid-for Microsoft products and I don't see any indications of the level and quality of support and help that you'd expect having paid for the product. (Usually, if I report an issue, the "help" is advice to upgrade ($$$) to a later version where this issue has been fixed!) However, this is a corporate environment where maybe it's all licensed such that in-house IT staff are expected to do the support. It may be different for private users.

    Gong back to your "shell" comment, any regular email client that supports the standard POP/IMAP/SMTP protocols (and they all do, by definition!) should be able to support your comcast account.

    PS - do you have any anti-virus or firewall in place? Try with these disabled, if only for long enough to transfer your emails to somewhere else.
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  • Faster saving of messages/folders: https://nic-nac-project.org/~kaosmos/...

    All of the programs in the wiki article are "clients" - programs that you download and install. None of them are webmail, which is distinguished by the way you use it in your browser. By default, googlemail, yahoo, hotmail/outlook.com are all web-based, and all email providers offer web-based access, as do comcast. For many of us, web mail is just so horribly unattractive.
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  • Once again, I am ever thankful for your patient and full explanations. It is a gift to the receiver, me, who is not yet in kindergarten even regarding these matters.

    I don't know that I am in the "unusual" position relative to T-bird problems. From what I've gleaned at a Mac discussion board, those of us who have Mac computers, and Comcast and T-bird all had crashes when T-bird upgraded to 14. One person said to disable the iPv6. I went dutifully to my Utilities, then Terminal, and nowhere to be found was there an iPv6.

    I've simply been frustrated by first the slow-down of T-bird messages going out or coming in, and then timing out when I attempt to send. So nothing sends.

    One thing I have not tried is hiring a local tech to come to my home office. I've been reluctant, fearful of spending money and getting no further than all the advice I've already tried (with hours spent with techs in chat boxes or on the phone). But, thinking about it, I should question, interview--or take the iMac into the Apple store.

    I am going to ask my IT daughter to follow the instructions to export to a file that can later be imported once my decisions are made. She, like you, told me I don't have to save one email at a time before demolishing T-bird.

    I did learn that Apple stopped Entourage (in '08, I think) and replaced it with Outlook when purchasing the 2011 package of Microsoft Office--have to go back and read if this is Outlook Express. But you have to buy the MS Office. Which maybe it is time to upgrade my MS Office for Mac 2004/2007, whatever.

    I just don't want to make a mistake. I like your advice about using Gmail, given its attributes for importing and exporting. I do already have a Gmail account under a different name than I use in business. Gmail could be a temporary holding place, too.

    Can you tell I'm out of my league and then some? Thank you for your patience with me. I'll report when I get to FREEDOM.
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  • Xenos: your three PCPro articles are ancient history. Hotmail passwords a problem? Read my OP about TB passwords and then take the beam out of your own eye before the mote from others. And I don't work for M$ either: I use mainly Gmail with GApps, I only use Hotmail for domains that need more than 50 addresses.
    You expressed surprise that anyone would want to do email in the browser. You know that web-based email is the only way forward, as are cloud-based applications generally, although I admit these are mostly still primitive. As they improve, though, I can foresee the breakable hard drive full of a thousand emails becoming equally historic.
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  • Use the Master Password next time you let someone else loose on your computer using your login. Then no-one else will see your passwords. It's not the program's fault you didn't take time to learn how to use it.

    I run my own ftp servers. I have no need for "the cloud".
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  • FTP? So last century. Not heard of Dropbox/Sugarsync file serving? And how often do those servers break? Don't they need aircon? What are your electricity bills like?
    And I only used my TB connected emails for getting a subscription to PCPro and so forth. My "real" email is totally in the cloud. So I wasn't really that bothered about the exposed passwords, I was drawing attention to a program weakness.
    And I trust my friends.
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