I’m frustrated

I cannot compose, reply or forward an email.

I cannot compose, reply or forward an email. The place where you type the body of the message is blank and does not allow my cursor to click or allow me to type anything. If I am replying/forwarding, the body area is also blank.

I just switched to Mozilla Thunderbird and am already not happy :(
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  • I’m the author of another email client - see http://www.desktopfay.com
    This happens after receiving *some* messages and clicking Reply in Thunderbird 3.0 and 3.0.1.

    I am able to reproduce the problem (have such "bad" message in Inbox).

    Please follow http://getsatisfaction.com/mozilla_messaging/topics/cannot_type_message_body to bring attention of Thunderbird staff to the problem.
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  • 3
    I found an email that did this. Once it happen then all other did the same. I closed progrem and then open it. I removed that email and all others worked from then on for now. Hope this helps not sure this will fix will work for long.
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  • Cassandra, anyone, still see this? If not, we'll close this.
    (I've seen this once or twice, but not for a very long time and I no longer remember the context)
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  • Wayne,
    This still happens to me sometimes, but it seems only when I "reply" or "forward" to an email from a friend who uses AOL with AOL's various stationery. After I click the reply or forward option, the body of the message is blank, & I am unable to type anything in that space. I just tried this today, & the same result ensued.
    Do you have any thoughts on why this happens?
    Thanks, P. White
    • I have not had this happen to me since I got a new computer with a faster speed; and, Windows 7. In fact it has a very nice format for identifying email as junk or otherwise. I think it is now as good or better than yahoo mail which you have re-sign-in every two weeks. It doesn't seem to matter where the origin of the email comes from AOL, gmail, hotmail. Bravo Thunderbird.
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  • I still encounter this problem, but it is from one specific email address, that uses the 'stationery'. I don't know what email program this sender is using, as her addy shows up from the provider we both use. Kinda frustrating.
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  • What happens if you select Message | Edit as New from the menu?
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  • I’m frustrated
    1
    We're encountering the same problem. Starts with trying to reply to an email from an AOL user w/stationary. However once the error begins it appears to effect all other messages (new or replying) where you cannot type in the body of the email at all (or the text is there but showing up invisible).

    From an user perspective, it seems that the data is being captured by the email body frame but is not updating the interface that I see. For instance, when I try to type (which is invisible); go to look for the problem here on this forum; then return to the message; the text that I had previously typed now shows up... as if the frame finally updated to match my input.

    It's very frustrating because the problem doesn't act the same each time. When I try the suggestions above or on the 'Invisible Text' trouble email chain, sometimes it works, sometimes it doesn't. If it works for the current email that I'm on, it won't when I open a new one, or if I switched back to the original email. Not happy... please fix.
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  • This is happening to me too - both XP and Win 7 copies of TB3.0.4
    Only started after an email came in with fancy stationery and blinking images.
    Solved once by View message body in plain text, but no longer does so.
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  • 1
    I never had this problem before with Tbird 2, but have it now in 3.1.2. Exact same symptoms as described by others.
    Why is there no fix for this?
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  • If you select edit as new from the Message menu, does that change anything at all?
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  • The question is Barbara if it works to alow you to edit mail. I think that your are encountering a known bug and the edit as new is a workaround. I will add this thread to the bug report if I can confirm it is another instance of the problem
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  • Barbarra, Perhaps we need to go back to the beginning. What do you mean crazier by the minute.

    When you start Thunderbird and get a listing of your email messages, you are saying nothing displays at the bottom of the screen when you click on a message. Is that correct?
    • view 2 more comments
    • Barbara, you can also report bugs. There is no power involved.
    • Matt, I do not know to where or to whom to report a bug.
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  • OK,

    you can report a bug here. https://bugzilla.mozilla.org/. I report them when I find them as a courtesy.

    But one of the things that has to be done is work out what exactly is causing your problem.

    I have until now never heard of the folders tab disappearing. (except from those that didn't get the whole tabbed thing)
    I have also not seen anything about an inability to edit mails, except after you receive and attempt to reply to a certain type of emails. Using edit as new fixes this problem as a workaround.

    You should try running Thunderbird in 'safe mode' if that does not solve the problem then you need to go through the rest of the standard diagnostics.
    http://kb.mozillazine.org/Standard_di...
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    • I think my response was too long. It seems to disappear from the list. Groan.
    • Have for two hours been deleting msf files and compacting AND AND AND I AGAIN AGAIN AGAIN canNOT REPLY or FORWARD or WRITE a NEW message. Functions disappeared AFTER I opened a BLANKED Template file.
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  • Barbara: Matt asked me to take a look at your problem, and my first impression is that the behavior you see is caused by one of your extensions. Starting in Safe Mode would be the first thing I'd try (and it's the first thing on the list of "Standard Diagnostics").

    The second thing that occurs to me is you might have one or more folders (files) that are at or near your OS's "file size" capacity, or you have had the "the Inbox folder is full and cannot hold any more messages" error at some time in the past. In particular, the symptom of things working shortly after rebuilding the index (.msf) files, but then failing again shortly thereafter, means there's likely something "not quite right" with one (or more) of your files.

    Since you know where those files are, check the size of your "Inbox" file(s); if there are any over 3GB, follow the instructions in this reply to "recover":
    http://getsatisfaction.com/mozilla_me...
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  • EMPLOYEE
    I’m optomistic that we can help more people with more, and greater use of, good diagnostic tools
    I post this mainly for the getsatisfaction triage folks ... SHOWFOLDERSIZE add-on will show the folder size on disk via status bar and could be a very handy diagnostic tool for our less technical users. I've been using it for a long time, but it fades into the background over time and I had forgotten about it. https://nic-nac-project.org/~kaosmos/... This add-on is NOT on AMO - addons.mozilla.org

    https://addons.mozilla.org/en-US/thun... Extrafoldercolumns will also show folder sizes, but is too intrusive IMO
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  • Barbara: The length of your reply probably took a little while for GSfn to "digest", and that's why you didn't see it right away. ;-)

    Two observations (dang, formatting is hard here in GSfn !):
    1. >> [...] Starting in Safe Mode would be the first thing I'd try [...]
    > I do not know what "extensions" are. I never added any . . .
    "Extensions" are also called "Add-ons" (and vice-versa). You really should try Safe Mode, though; if you experience the same problem in Safe Mode, that lets us know that the problem is in the "base" Thunderbird code, not in a 3rd-party add-on, or something affected by one of your Toolbar settings.

    2. > [...] I never let my INBOX get so large. Unfortunately TB 3.1.2 does not tell me the size of the INBOX. It tells me only the number of emails UNREAD and TOTAL. To get the size of the INBOX, I'd have to go to Window Explorer.[...]
    Yes, you would. As I noted, though, you were capable of doing that in order to find the ".msf" files and delete them; I didn't think looking at the size of the files would be a stretch. You may not THINK you let your Inbox get too large, but the following article may be illuminating (and may explain why things started to work better after you compacted):
    http://kb.mozillazine.org/Compacting_...

    Note that "moving" a message from one folder to another is effectively the same as "deleting" it from the first folder, and the explanation in the "Compacting folders" article would apply to that situation, as well.
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  • Barbara: You don't need to delete the ".msf" files. If you want to rebuild the index, you can just right-click (control-click on Mac) on the folder, select "Properties" from the contextual menu, and click the "Repair Folder" button ("Rebuild Index" button prior to 3.1.2).

    Speaking of which, have you tried to "Repair Folder" and/or compact your "Templates" file ? Since this file is critical for you, you may want to back up your profile before compacting, since compacting a corrupted file can make things even worse; the fact that opening one of your templates causes the display to go OTL (Out To Lunch) is a sure sign that something's not "kosher" with your Templates file. Backing up, and the options for doing so, is described in:
    http://kb.mozillazine.org/Thunderbird...

    I searched Bugzilla for any problems related to templates, and didn't find anything that sounds even remotely like your problem.

    If your Templates folder IS corrupted, you may be able to salvage some or all of it by following the instructions here:
    http://kb.mozillazine.org/Recover_mes...

    If worst comes to worst, you can always zip up the backed-up copy of your Templates folder and email it to me, as long as it's not more than a few MB in size; I can install it in one of my "test" accounts and see if I experience the same behavior (and, if so, if i can figure out why).

    BTW, did you ever try Safe Mode ?
    • Thanks for the new info. (1) I tried REPAIR FOLDER numerous either on Thursday or Friday morning when a friend came to help me with the problem. (2) O'll go to the URL for .../Thunderbird. Where you say to make a backup copy of the profile, ... am I looking for an .sbd file?? Or do I just save PROFILE to a file with a different name, such as Profile-Temp-82910? (3) I'll also read Recover_mes... (4) I never tried Thunderbird's Safe Mode. How do I get to it???. And lastly, (5) what is your email address? Truly, I thank you for your efforts and attention to my TB problems. I do appreciate everything. Barbara. barbjohnson74@gmail.com
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  • 1. try safe mode, *now* - https://support.mozillamessaging.com/... - and if that doesn't work....
    2. try disabling your antivirus software (what do you use?)
    3. what precise version were you using prior to version 3.1.2?
    4. please be as brief as possible with your replies, and limit the focus to one problem area - long replies add unnecessary and unrelated detail, and add confusion to an already confusing situation
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  • I’m frustrated
    Same problem here. I deleted the email (even though I needed to REPLY to it), closed the program and restarted it. Works now. Someone needs to fix this.
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  • Possible workaround: I found that if I went to Tools/Options, then the composition tabs, and turned "Spell Check as I type" off, it started working again. Then, I could turn it back on, and it kept on working. This was started from an AOL e-mail, but affected all of the composition windows.
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  • Gus, do you still see this problem but with spell check ON?
    (please state your version number)

    Others, can you confirm that spell check off helps?
    (please state your version number)
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  • I now have 3.1.7, and turning Spell Check off and back on does not seem to fix the problem without a restart anymore. Even when it did (I believe I had 3.1.6 at the time), it didn't allow me to see the composition window in the e-mail with the contentEditable attribute, but it did let me compose new e-mails and reply/forward e-mails without the contentEditable attribute.
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  • I’m frustrated
    i can't chat on face book either when write does not show , same as email does, can't fin out what is wrong.
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  • The original Bug 525359 was supposedly fixed in thunderbird 3.1.7.

    Anyone having editor lockout problems after installing 3.1.7 please take the discussion to http://getsatisfaction.com/mozilla_me...
    I will be marking this thread as solved, to discourage further posting here.
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