My isp is Optimum, I use Avast, and run Windows 7 Home Premium, Service Pack 1, 64 bit, and use Firefox. When ever I try to install Thunderbird it loads up outdated information for my emails etc and it doesn't work with them obviously. I want to do a clean install which doesn't happen by using Remove Programs. If this is possible can you please tell me in simple English how to do it as I am a senior citizen without technical skills.
I want to remove whatever is hidden after using Remove Programs so I can try to use it again. Thank you so very much for your help.
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CHAMP1Why don't you just delete the unwanted account(s) in Thunderbird?
CAUTION! This will remove all the messages stored in the accounts being deleted. Is this OK for you?
Tools|Account Settings|<select account>
Down below, Account Actions→Remove Account
I think that is very much easier than the alternative, which involves locating a folder (which is hidden) and deleting it. In some versions of Windows, it appears in various places, thereby complicating matters further. If you wish to follow this route, then it may help to know a little about the profile, where Thunderbird stores your accounts and messages.
One way to locate your profile is to go to Help|Troubleshooting Information, where there is a button labelled “Profile Directory” that should open the profile folder for you. Then you should close Thunderbird, and then delete the profile.
When you restart Thunderbird, it will be as if just installed, and it will ask you to set up an account.
Since it didn't work and I removed it using Remove Programs I should download it again and see if I can get it to remove everything? I don't want anything in it it has been years since I tried to use it. That is why I am trying to remove all of it. Even my name has changed, not to mention email addresses some of which no longer exist.
Okay I will download it and try yet again. Thank you for your help.
CHAMP1Download Thunderbird. It will recognize your old profile and will come back just as you left it previously.
Go to Help > Troubleshooting Information, and click the 'Show Folder' button that shows where it says 'Profile Folder'. Your Profile Folder will open in a new window.
Close Troubleshooting Information by clicking the x in it's tab, and close Thunderbird.
Your profile folder is xxxxxxxx.default (8 random alpha numeric characters .default). Click Folders so the tree shows on the left, select the profile folder and delete it.
When you run Thunderbird again it will start as new, asking you for your account particulars so it can set it up for you.
If this helps, click the 'good answer' star to set the status as 'Answered'.