Error: "live.mozillamessaging.com:443 use an invalid security certificate"

Hello,

Each time I start Thunderbird (5.0) I get a message saying that live.mozillamessaging.com:443 use an invalid security certificate.
Error code : sec_error_untrusted_issuer

If I open the certificate IO get that it has been issued by Kaspersky Anti-Virus.

I notice that I cannot access modules catalog and I think also that updates does not work any more.

Can you help ?

Thanks

Here is the error I get (sorry in French)
2 people have
this problem
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  • I’m frustrated
    Similar problem. After installing TB 5. I get this message:

    Une erreur est survenue pendant une connexion à live.mozillamessaging.com:443.
    Le certificat du pair a une signature invalide.
    (Code d'erreur : sec_error_bad_signature)

    I cannot get e-mails anymore but I still can send e-mails.
    See details :
    http://www.geckozone.org/forum/viewto...
  • (some HTML allowed)
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  • To all those who have the problem, could you try to reset the master password, as indicated in this support article: http://support.mozillamessaging.com/e... ?

    This has fixed rosablanceh's issue.
    • I discover that only a part of the problem has been solved.

      The error message reappears when I start TB.

      I can get my e-mails by entering the password for each account in the dialogue. But the passwords are not saved and it is impossible to create a master password.

      In the error console, there is this message I already know.

      Erreur : [Exception... "Component returned failure code: 0x80570016 (NS_ERROR_XPC_GS_RETURNED_FAILURE) [nsIJSCID.getService]" nsresult: "0x80570016 (NS_ERROR_XPC_GS_RETURNED_FAILURE)" location: "JS frame :: resource://gre/components/storage-mozStorage.js :: :: line 105" data: no]
      Fichier Source : resource://gre/components/storage-mozStorage.js
      Ligne : 105

      And there are some new ones:

      Erreur : aFolder is undefined
      Fichier Source : chrome://messenger/content/folderWidgets.xml
      Ligne : 691

      Avertissement : La propriété non-standard document.width a été utilisée. Utilisez plutôt la propriété standard document.body.clientWidth.
      Fichier Source : mailbox:///C|/Dokumente%20und%20Einstellungen/marie-rose/Anwendungsdaten/Thunderbird/Profiles/coi5ydpz.default/Mail/Local%20Folders/Inbox?number=981442342
      Ligne : 0

      Erreur : [Exception... "Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIRequest.name]" nsresult: "0x80004001 (NS_ERROR_NOT_IMPLEMENTED)" location: "JS frame :: resource://gre/components/nsLoginManager.js :: :: line 293" data: no]
      Fichier Source : resource://gre/components/nsLoginManager.js
      Ligne : 293
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  • I’m frustrated
    I'm having this problem, and I don't even use a master password, so it can't be that I need to reset it...
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  • could you paste here the content of your "Troubleshooting informations" from the "Help" menu in Thunderbird?
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  • Yes. I'll do that. After writing this last night, I checked the details of the rejected certificate and discovered that it was the AT&T supplied router that wasn't being accepted, but there was a way to get the certificate to be recognized, so I went through those steps.

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    Device ID
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  • (some HTML allowed)
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    Add Image
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  • Oops! I'd never known of either, before -- Is it possible to erase the post? Here's the Thunderbird one:

    Application Basics

    Name: Thunderbird
    Version: 7.0.1
    User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:7.0.1) Gecko/20110929 Thunderbird/7.0.1
    Profile Directory: Open Containing Folder

    (Local drive)
    Application Build ID: 20110929044556
    Enabled Plugins: about:plugins
    Build Configuration: about:buildconfig

    Mail and News Accounts
    account1:
    INCOMING: account1, , (pop3) mail.bellsouth.net:110, plain, passwordCleartext
    OUTGOING: mail.bellsouth.net:25, plain, none, true

    account2:
    INCOMING: account2, , (pop3) Local Folders:110, plain, passwordCleartext

    account3:
    INCOMING: account3, , (pop3) mail.bellsouth.net:110, plain, passwordCleartext
    OUTGOING: mail.bellsouth.net:25, plain, none, true

    account4:
    INCOMING: account4, , (pop3) mail.bellsouth.net:110, plain, passwordCleartext
    OUTGOING: mail.bellsouth.net:25, plain, none, true

    account6:
    INCOMING: account6, , (pop3) mail.bellsouth.net:110, plain, passwordCleartext
    OUTGOING: mail.bellsouth.net:25, plain, none, true

    account8:
    INCOMING: account8, , (nntp) news.mozilla.org:119, plain, passwordCleartext
    OUTGOING: smtp.gmail.com:2525, alwaysSTARTTLS, none, true

    account9:
    INCOMING: account9, , (imap) imap.gmail.com:993, SSL, passwordCleartext
    OUTGOING: smtp.gmail.com:2525, alwaysSTARTTLS, none, true

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    print.printer_hp_deskjet_5550_series.print_headerright: &U
    print.printer_hp_deskjet_5550_series.print_in_color: true
    print.printer_hp_deskjet_5550_series.print_margin_bottom: 0.5
    print.printer_hp_deskjet_5550_series.print_margin_left: 0.5
    print.printer_hp_deskjet_5550_series.print_margin_right: 0.5
    print.printer_hp_deskjet_5550_series.print_margin_top: 0.5
    print.printer_hp_deskjet_5550_series.print_oddpages: true
    print.printer_hp_deskjet_5550_series.print_orientation: 0
    print.printer_hp_deskjet_5550_series.print_pagedelay: 500
    print.printer_hp_deskjet_5550_series.print_paper_data: 1
    print.printer_hp_deskjet_5550_series.print_paper_height: 11.00
    print.printer_hp_deskjet_5550_series.print_paper_size: 0
    print.printer_hp_deskjet_5550_series.print_paper_size_type: 0
    print.printer_hp_deskjet_5550_series.print_paper_size_unit: 0
    print.printer_hp_deskjet_5550_series.print_paper_width: 8.50
    print.printer_hp_deskjet_5550_series.print_printer: hp deskjet 5550 series
    print.printer_hp_deskjet_5550_series.print_reversed: false
    print.printer_hp_deskjet_5550_series.print_scaling: 1.00
    print.printer_hp_deskjet_5550_series.print_shrink_to_fit: false
    print.printer_hp_deskjet_5550_series.print_to_file: false
    print.printer_HP_Officejet_Pro_K5400_Series.print_bgcolor: false
    print.printer_HP_Officejet_Pro_K5400_Series.print_bgimages: false
    print.printer_HP_Officejet_Pro_K5400_Series.print_command:
    print.printer_HP_Officejet_Pro_K5400_Series.print_downloadfonts: false
    print.printer_HP_Officejet_Pro_K5400_Series.print_edge_bottom: 0
    print.printer_HP_Officejet_Pro_K5400_Series.print_edge_left: 0
    print.printer_HP_Officejet_Pro_K5400_Series.print_edge_right: 0
    print.printer_HP_Officejet_Pro_K5400_Series.print_edge_top: 0
    print.printer_HP_Officejet_Pro_K5400_Series.print_evenpages: true
    print.printer_HP_Officejet_Pro_K5400_Series.print_footercenter:
    print.printer_HP_Officejet_Pro_K5400_Series.print_footerleft: &PT
    print.printer_HP_Officejet_Pro_K5400_Series.print_footerright:
    print.printer_HP_Officejet_Pro_K5400_Series.print_headercenter:
    print.printer_HP_Officejet_Pro_K5400_Series.print_headerleft: &T
    print.printer_HP_Officejet_Pro_K5400_Series.print_headerright: &U
    print.printer_HP_Officejet_Pro_K5400_Series.print_in_color: true
    print.printer_HP_Officejet_Pro_K5400_Series.print_margin_bottom: 0.5
    print.printer_HP_Officejet_Pro_K5400_Series.print_margin_left: 0.5
    print.printer_HP_Officejet_Pro_K5400_Series.print_margin_right: 0.5
    print.printer_HP_Officejet_Pro_K5400_Series.print_margin_top: 0.5
    print.printer_HP_Officejet_Pro_K5400_Series.print_oddpages: true
    print.printer_HP_Officejet_Pro_K5400_Series.print_orientation: 0
    print.printer_HP_Officejet_Pro_K5400_Series.print_page_delay: 50
    print.printer_HP_Officejet_Pro_K5400_Series.print_pagedelay: 500
    print.printer_HP_Officejet_Pro_K5400_Series.print_paper_data: 1
    print.printer_HP_Officejet_Pro_K5400_Series.print_paper_height: 11.00
    print.printer_HP_Officejet_Pro_K5400_Series.print_paper_size: 0
    print.printer_HP_Officejet_Pro_K5400_Series.print_paper_size_type: 0
    print.printer_HP_Officejet_Pro_K5400_Series.print_paper_size_unit: 0
    print.printer_HP_Officejet_Pro_K5400_Series.print_paper_width: 8.50
    print.printer_HP_Officejet_Pro_K5400_Series.print_reversed: false
    print.printer_HP_Officejet_Pro_K5400_Series.print_scaling: 1.50
    print.printer_HP_Officejet_Pro_K5400_Series.print_shrink_to_fit: false
    print.printer_HP_Officejet_Pro_K5400_Series.print_to_file: false
    print.printer_HP_Officejet_Pro_K5400_Series.print_unwriteable_margin_bottom: 0
    print.printer_HP_Officejet_Pro_K5400_Series.print_unwriteable_margin_left: 0
    print.printer_HP_Officejet_Pro_K5400_Series.print_unwriteable_margin_right: 0
    print.printer_HP_Officejet_Pro_K5400_Series.print_unwriteable_margin_top: 0

    Graphics

    Adapter Description: ATI Radeon HD 4200
    Vendor ID: 1002
    Device ID: 9710
    Adapter RAM: 256
    Adapter Drivers: aticfx64 aticfx64 aticfx32 aticfx32 atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64
    Driver Version: 8.733.0.0
    Driver Date: 5-11-2010
    Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.
    DirectWrite Enabled: false (6.1.7601.17563)
    ClearType Parameters: Gamma: 2200 Pixel Structure: RGB ClearType Level: 0 Enhanced Contrast: 300
    WebGL Renderer: Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.
    GPU Accelerated Windows: 0/2. Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.
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  • I just started having the same error message without even changing anything in TB ver.9.01
    using IMAP and POP accounts with no security.
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  • Veko, if your like the last guy I dealt with yesterday with this error. You need to correct the date and time on your computer.
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  • Thank you very much. In fact the date was off by 8 years! That solved the problem.
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  • And in the case we have the correct date in our system ?

    I have the same problem using ubuntu 12.0

    This is my troubleshooting informations:

    Noções básicas

    Nome: Thunderbird
    Versão: 12.0.1
    Agente de utilizador: Mozilla/5.0 (X11; Linux x86_64; rv:12.0) Gecko/20120430 Thunderbird/12.0.1
    Pasta do perfil: Abrir pasta

    (Unidade local)
    Application Build ID: 20120430060637
    Plugins activados: about:plugins
    Configuração da versão: about:buildconfig
    Relatórios de erros: about:crashes
    Utilização da memória: about:memory

    Contas de Correio e Notícias
    account1:
    INCOMING: account1, , (imap) .gmail.com:993, SSL, passwordCleartext
    OUTGOING: .gmail.com:465, SSL, passwordCleartext, true

    account2:
    INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

    account3:
    INCOMING: account3, , (pop3) pop3.netcabo.pt:110, plain, passwordCleartext
    OUTGOING: smtp.netcabo.pt:587, alwaysSTARTTLS, passwordCleartext, true

    Extensões
    EDS Contact Integration, 0.3.9, true, edsintegration@mozilla.com
    Global Menu Bar integration, 3.2.3, true, globalmenu@ubuntu.com
    Messaging Menu and Unity Launcher integration, 0.9.3, true, messagingmenu@mozilla.com

    Preferências importantes modificadas

    Nome: Valor

    browser.cache.disk.capacity: 1048576
    browser.cache.disk.smart_size_cached_value: 593920
    browser.cache.disk.smart_size.first_run: false
    extensions.lastAppVersion: 12.0.1
    mail.openMessageBehavior.version: 1
    network.cookie.prefsMigrated: true
    security.disable_button.openCertManager: false

    Gráficos

    Descrição do adaptador: NVIDIA Corporation -- GeForce G 105M/PCIe/SSE2
    Vendor ID: tion
    ID do dispositivo: SSE2
    Versão do controlador: 3.3.0 NVIDIA 295.53
    Renderizador WebGL: NVIDIA Corporation -- GeForce G 105M/PCIe/SSE2 -- 3.3.0 NVIDIA 295.53
    Janelas aceleradas do GPU: 0/1
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  • Another user is reporting this issue on Geckozone and its computer is up-to-date... Any other idea?

    http://www.geckozone.org/forum/viewto...
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  • with regard to your reporter cameleon his error message indicates that the chain of trust is the issue, not the certificate itself.

    Have you user verify that geoTrust is listed in the certifying authorities list
    Tools > options > advanced >certificates > View Certificate (button)

    This opens the certificate manager
    Select the authorities tab and scroll to see if geotrust is listed.

    I am not sure if a reinstall would fix problems with the data in the certificate manager, but as geotrust is a built in token, it is likely that it would.
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  • Hi Matt,
    I am not sure to understand why you mention geoTrust...

    Anyway, reinstalling Thunderbird doesn't fix the problem :-(
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  • Geo trust is the CA for https://live.mozillamessaging.com/ go to the link (it is blank), right click and select page info , click security and then the view certificate button and it will show you the geo trust certificate that was issued in February..

    So the issue is, does the user have geo trust as a CA
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  • Here is it list of certificates relative to Geo Trust:
    apple touch icon

    It is not completely similar than mine... Do you think that it is incomplete?
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