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message filters

New filters not on message filter list
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  • If you want support on this issue, you need to give in detail what you are doing that does not work.
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  • Dear All,

    First of all, I am really sorry for using this topic for my problem.

    I just downloaded the latest version of Thunderbird. Usually, I use Eudora (free version) as my e-mail program. Everything seems all right with Eudora, until I got problem making filter ( I am not able to scroll down the list of folders). Then I start to use Thunderbird and let it to copy all settings in Eudora. The fact, Thunderbird can not copy the filter settings from Eudora. Then, I try to make it by myself. However, it can not work. My questions are as follows:

    1. how to make filter message(s) from folder of Eudora setting (Inbox folder) to folder in Local folder ?

    2. how to make filter directly from a message (incoming or sent message)?

    3. is it possible to do filtering right away from message(s)?

    I really hope that my explanation above is clear and urgently need help from all of you.

    Look forward to having your reply.

    Thank you very much.

    Kind regards,
    ringgo
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  • Once you set it up it will filter automatically. When creating filters you must make sure that it says all folders at the top left. Smart folders doesn't work. Use the left / right arrows to select. Highlight an email in the inbox and right click on the address and select create filter. Then follow the instructions.
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  • I’m perplex
    Hi,

    When you make a message filters for incoming mail where should they reside, ie where should the “Filters for:” pointed to? The choices I have are either for “Local Folders” or for each of my mail accounts. Currently, all filters are in the “Local Folders.” For some reason some new messages are being filtered while others (with identical email addresses) are not.

    Can someone take a screen shot of a expanded default “Smart Folders” listing? I have thunderbird installed on two computers both with the same email accounts and an “Archives” folder, where I would like new message to be moved to, but they both have different structures and requires different locations for “Filters for:” to filter incoming messages.

    Is there a way to move message filters from “Local Folders” to somewhere else without recreating them?

    thx
    • For people using POP3 with a global inbox (in which "Inbox" is under Local Folders), I strongly believe that Local Folders is the correct location. If the filters are there, there are two big advantages: 1) The filters will run both automatically and manually, 2) if you have multiple POP3 accounts, then a single set of filters will work for all accounts. For these reasons, in TB 3.1 "Local Folders" is now the default rather than the POP3 account.

      I believe there is an extension that allows moving of email filters. There is no way in the core applicatiion to do it.
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  • Can I add that I get this intermittent running of filters too? Furthermore, I get sometimes get the error "This filter cannot be saved because some search terms are invalid in the current context." when I try to add another email address to a given filter (specifically the one I'm using to move incoming Mailshot emails from companies I've done business with into a 'Mailshots' folder). The filters are for my email address rather than my local folders, but as a new user, I'm unsure what the difference is. Can anyone explain?
    • "I get this intermittent running of filters too" - this issue is in the category of "I have seen a few reports of this, but I'm not 100% sure it is a real issue yet." Bit I'm close to believing it is real, yet I don't have a clear test case of it yet.

      The "this filter cannot be saved" issue is now a well-known issue, appears to be intermittent, but cannot currently be reproduced by the developers. What we really need is a test case that clearly can show the issue so that we can fix it.
    • I have deleted all the filters that I had set up against my email account (which is a POP3 account) and recreated them against Local Folders. Now, I have created one filter with 'Match any of the following' set, and with filter From Is (which was copied from the inbound email using the copy address function). I have also tried it with From Contains . The action is Move Message To a folder within the email account. It doesn't work with either version when manually run. I tried to create a folder under local folders to which the emails could be directed, but that doesn't work either. So I'm still a bit baffled.
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  • Henrietta: I like to approach problem solving by trying to develop two sets of situations, one which works and one which does not work, then try to get them closer to each other. So could you try to get an even simpler message filter working? Try (Subject Contains) starme (then Add Star), and see if that works. (or whatever is in the subject of a test message). Depending on the result of that, I could give you advice.
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  • I did the test you suggested. Created the filter on the email account with Subject Contains Stardust. Result to be to move email into a folder within Local Folders. I sent myself an email with Stardust in the title from my web mail client. It worked. I then added a rule for Subject Contains Dingbat and repeated the send. It too worked. I moved the two test emails back into my inbox and ran the filter manually. That worked.

    I then tried to recreate my Mailshots filter, where From Contains and result is to put emails in a Mailshots folder within the email account. This worked for the first five senders that were included (manual run, obviously, with emails moved back into the Inbox for the exercise). The sixth one, support-bxgp62gbg7srqjau3p4ecd3a7ej7j... (a holiday and events spin-off of the John Lewis Parnership), failed.

    Does this help narrow things down?
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  • HenriettaMaria: Yes, this helps greatly. So as I understand it, your current issue is that this specific email address "support-bxgp62gbg7srqjau3p4ecd3a7ej7j..." is failing in the filter. So what did you enter as the Contains value for this address?

    Another thing that would be useful would be if you could show me the value of the From:, Reply-to:, and Sender: from the message source (if they exist). here's the issue: the standard field in the filter is the best estimate of the email address of the "sender" of the email, so if multiple headers have different values, it is possible for you or the header pane to believe that the "sender" is one address, while the filter believes it is another. A support response is exactly the kind of message that might have different values for these fields.
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  • I entered the email address exactly as shown above - it was copied from the From field of the email.

    Having said that, I think you may be onto something with your latest hypothesis. When I view the message header, what I get is:

    From: greenbee@e.greenbee.com

    Reply to: support-bxgp62gbg7srqjau3p4ecd3a7ej7j...

    I can't see an item marked Sender, however.

    The Reply to: address isn't explicitly shown normally, but for some reason it appears to being picked up when one copies the email address using the right click; copy email address function. I will try to recreate my message filters with the message header switched on so that the correct email address is picked up, but this may be the root of the problem.

    I still don't understand the subtleties of setting filters up against local folders versus email accounts. The inbox in my installation appears to be a sub of the email account. Is there a description of how these are supposed to be configured anywhere that you could point me to?
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  • "subtleties of setting filters up against local folders versus email accounts" - I'm not aware of anything written about that. The basic issue is that, for messages that are received using POP3 and the message is stored in a different account (which is usually Local Folders), then two sets of filters are applied: both the receiving account's filter (the POP3 account), and the destination accounts's filters (Local Folders). When the message is run manually, only the destination filters are run (Local Folders). So I strongly believe that for the vast majority of users, it is better to define these filters on Local Folders. For that reason, the default account that shows when you ask to define filters was changed to Local Folders in this case for TB 3.1

    "The Reply to: address isn't explicitly shown normally, but for some reason it appears to being picked up when one copies the email address using the right click; copy email address function."

    I could not duplicate this. Where are you seeing this behavior? And what version of TB?

    There is a bug that, in the header pane (which is what shows a summary of the message that is selected), reply-to is displayed, but if you ask to create a filter from that it will create a filter using From:, and that filter will not actually work. But I see both the From address as well as the reply-to address. I cannot create a situation where the right-click/copy address is ginving me a different address than the one I select. This is a variant of Bug 106518 - "create filter" from a "To:" email address in the message pane creates a "From" filter for the address
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  • Thank you for the explanation regarding the two filtering behaviours.

    I now see what I did with the Greenbee problem! Both the From and Reply To email addresses in the normal (not extended) header are displayed as Greenbee. As we now see, the reply to email address is different although both appear at first sight to be the same. Not a bug, therefore, just an inexperienced user! So the rule must be always select the From address regardless of the apparent similarity between that and the Reply to address. This may still be the source of the intermittent behaviour others are seeing, of course, in which case we don't have a bug, just a user behaviour/education problem. If that really is it, it's one for the FAQ page. I'll try recreating my filters ensuring this time to use the From address and see if that cures the problem. Will report back in a couple of days.

    BTW I have Mozilla/5.0 (Windows; U; Windows NT 6.1; en-GB; rv:1.9.2.4) Gecko/20100608 Thunderbird/3.1, loaded a week ago following an upgrade to Win 7 and the failure of my old Outlook 2k to work any more.
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  • I have now gone through my Mailshots filter and re-pasted all the senders' email addresses from the From field in the extended header. The filter is on the local folders. The destination is now a Mailshots folder within the Local Folders account, not the email account. There are now ten separate senders in the filter.

    It does not work against the inbox.

    As an experiment, I moved all available mailshot emails to another folder in Local Folders and re-ran the filter against that one. That worked.

    I then moved them back to the inbox and reran the filter against the inbox using the Tools; run filters on folder function. It did not work.

    I moved them back to the random local folders sub folder. It worked.

    So it's not me being a dumb user - there is definitely something odd going on here.
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  • Henrietta: I need for you to distinguish between a failure of the search term, and a failure of the filter action. So can you please test with a very simple filter action (I use Add Star)? I realize Move is the most common action, but it is also the most complex, and I need to know if this is a failure of search to find the message, or a failure of move to move it.
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  • I created a new filter called Add Star in Local Folders. I added the greenbee email address using From Contains, with action Add Star. I ran it against the inbox. It did not work.

    I moved a greenbee email to a random Local Folders sub folder and ran the filter against the folder. It worked and the message was starred.
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  • HenriettaMaria:

    I can continue to dive deeper into possible issues with the search functionality, but before I do let me take a step back and check some more basic issues. First, what version of TB are you running? Second, one thing that is different about the "inbox" folder is that it is presented as a so-called "Unified Folder" (aka "Smart Folder" in 3.0) that can confuse users about the related account. Are you displaying your messages using Unified Folders? If so, I would really like for you to use "All Folders" instead, and make sure that your test results do not change.
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  • TB ver is 3.1

    View; Folders => All is the option with a bullet adjacent to it. The other options are Unified, Unread, Favourite and Recent. If this is not what you're alluding to, please let me know how to access the option you have in mind.
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  • All of that makes sense.

    I'm afraid that I'd like you to do something even more intrusive to try to figure this out. I need to know exactly what the message thinks the author is for the messages that are giving you troubles. In my FiltaQuilla addon, you can load some code that will run when the filter searches for messages. So if you are willing, here is what I would like for you to do:

    1) Load my FiltaQuilla addon from https://addons.mozilla.org/en-US/thun...

    2) After installation, enable Javascript in Tools/Addons/Extensions/FiltaQuilla/Options/Search Terms. Restart TB

    3) Create or modify a filter so that the first search term is Javascript Matches with the following text (all on a single line):

    Cu.reportError("Author is " + message.author + " Subject is " + message.subject);true

    4) Now when you run the filter, you should see an error line for each message that it searches that displays both the author and the subject of the message, as seen by the filter code. (Use Tools/Error Console to see this.) So you should see fake error lines like this in the error console:

    Error: Author is bugzilla-daemon@mozilla.org Subject is [Bug 524434] Bugs found during testing of Thunderbird 3.0 RC1 -
    (3.0rc1)
    Source File: chrome://filtaquilla/content/filtaquilla.js
    Line: 934

    Whatever is in the "Author is" section will tell us what the filter is actually examining when it tries to match the message sender. Because this will spew lots of stuff to the error console, you probably want to disable this filter when you are not using it.
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  • Here are the results. The first two entries were attempts to run against Inbox. The latter three were when I moved sample emails to a random Local Folders subfolder and re-ran:

    Warning: XUL box for stringbundleset element contained an inline stringbundle child, forcing all its children to be wrapped in a block.
    Source File: chrome://messenger/content/FilterEditor.xul
    Line: 0

    Warning: Error in parsing value for 'background-image'. Declaration dropped.
    Source File: mailbox:///C|/Users/User/AppData/Roaming/Thunderbird/Profiles/0wlwye3i.default/Mail/mail.btinternet.com/Inbox?number=6760122
    Line: 0

    Error: Author is "Play.com" Subject is =?utf-8?B?UGxheS5jb206IFN1bW1lciBTYWxlIEZ1cnRoZXIgUmVkdWN0aW9ucyAtIE5ldyBQcm9kdWN0cyBBZGRlZCE=?=
    Source File: chrome://filtaquilla/content/filtaquilla.js
    Line: 934

    Error: Author is Lakeland Subject is Half price E-cloth, win a SodaStream and other great offers from
    Lakeland
    Source File: chrome://filtaquilla/content/filtaquilla.js
    Line: 934

    Error: Author is =?iso-8859-1?q?Greenbee?= Subject is =?iso-8859-1?q?John_Lewis_Partnership=3A_Top_Summer_Destinations_and_UK_S?=
    =?iso-8859-1?q?tays?=
    Source File: chrome://filtaquilla/content/filtaquilla.js
    Line: 934
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  • Concerning the inbox, the warnings are things I have seen before, so I doubt that they are relevant.

    I thought that you said earlier that you could successfully get the filter to fire for certain messages in the inbox, but not for others. But what you are showing here does not show any inbox messages as reaching the filter. Are you able to demonstrate any filters of any kind that work against the inbox? If so, then there should be some output from the FiltaQuilla test for them - can you show that?
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  • Here is what I've just done:

    Create filter from message. Action is Add Star. Edit filter to insert java match as first entry. By default, the filter is created against mailbox, not local folders.
    Run it against inbox. It works. Log message is:

    Error: Author is "Clarins (UK) Ltd" Subject is =?UTF-8?B?R2V0IGdvcmdlb3VzIHRoaXMgU3VtbWVyIHdpdGggYSBnZW5lcm91c2==?=
    =?UTF-8?B?IGdpZnQgZnJvbSBDbGFyaW5z?=
    Source File: chrome://filtaquilla/content/filtaquilla.js
    Line: 934

    Next, delete this filter and manually create it against local folders. Nothing happens and no errors appear in Error Console (which is open before run) if ‘any of the following’ is checked. If ‘all of the following’ is checked, error is:

    Warning: XUL box for stringbundleset element contained an inline stringbundle child, forcing all its children to be wrapped in a block.
    Source File: chrome://messenger/content/FilterEditor.xul
    Line: 0

    Next, move email to a sub folder of local folders and run against folder. It works with error:

    Error: Author is "Clarins (UK) Ltd" Subject is =?UTF-8?B?R2V0IGdvcmdlb3VzIHRoaXMgU3VtbWVyIHdpdGggYSBnZW5lcm91c2==?=
    =?UTF-8?B?IGdpZnQgZnJvbSBDbGFyaW5z?=
    Source File: chrome://filtaquilla/content/filtaquilla.js
    Line: 934
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  • From what you are describing, you are not using a global inbox. That is, the location of your Inbox is in folders associated with the POP3 account, not in "Local Folders". In my second posting I gave advice to people using a global inbox, but that does not apply to you. You should be creating all filters that you want to apply to the Inbox in the POP3 account, not in Local Folders.

    So if you create the filter that you want in the POP3 account, does it work correctly?
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  • Yes! With a dozen email addresses in the filter, all I get in the console is

    Warning: Error in parsing value for 'background-image'. Declaration dropped.
    Source File: mailbox:///C|/Users/User/AppData/Roaming/Thunderbird/Profiles/0wlwye3i.default/Mail/mail.btinternet.com/Inbox?number=6760122
    Line: 0

    i shall now try to recreate all my filters in the same manner and see if they work.
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  • I have been running the filters as you suggest for some days now and they are still working. In summary, then, are the following rules for using them true?

    1. Always create all the folders you intend to use for filing emails under Local Folders, NOT under the email account.

    If your inbox is shown under your email account, do the following:

    2. Create all filters to run under the email account, not the local folders.

    If your inbox is shown under your Local Folders:

    2. Create all filters to run under the the local folders, not the email account.

    In either case, always copy the FROM email address, not the reply to address, even if at first sight they look identical - they may not be.
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  • I am struggling to get Message Filters working.

    (using Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.4) Gecko/20100608 Thunderbird/3.1)

    Some Filters work - most of them don't.

    I am using:
    - Check Mail or Manually Run
    - Match any of the following
    - From > Contains >
    - - >> [all or part of what is displayed in the From column]
    - Move Message to: >> [another folder in the same account]

    In general, it seems I have more problems with filters containing multiple criteria. (that is emails from multiple sources to go into the same folder)

    When the filters work, they work for Run Now and for incoming mail.
    But too often the filters don't work at all.

    I added another action on two of the filters:
    -- Add Star on one; and
    -- Tag Message on another.

    A new message came in that was STARRED, but not moved.
    Also, when I then checked the filter, when clicking OK, it returned the intermittent error: "This filter cannot be saved because some of the search terms are invalid in the current context." Clicking OK again (without any changes) was successful. (This filter sends emails from 10 different sources to the one folder in the same account.)

    = = = =

    Can you please point me to a clarification of the radio-button options?
    + Match all of the following
    + Match any of the following
    + Match all messages {this is the confusing one!}
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  • Are you following the rules about creating filters (2 and 2) in the post immediately above yours? Set up this way, it's working perfectly for me, and that includes a filter that takes mailshots from companies I've done business with in the past and puts them in a 'Mailshots' folder - there are now about 20 addresses in there. I use Match Any Of The Following. If you 'match all', then it will demand all criteria are met before executing. I don't know about match all messages, I'm afraid.

    I have found a slightly odd bit of behaviour today, however. If I try to insert a new email address into the filter anywhere other than at the bottom, it gives me the same error as you have just had. This is reliably reproducable. If that is what you are doing, note that it doesn't like it and you should ensure that new addresses are always inserted at the bottom of the existing list.
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  • "when I then checked the filter, when clicking OK, it returned the intermittent error: "This filter cannot be saved because some of the search terms are invalid in the current context." Clicking OK again (without any changes) was successful. (This filter sends emails from 10 different sources to the one folder in the same account.)"

    This is a know intermittent problem, that I have not been able to reproduce.

    "Can you please point me to a clarification of the radio-button options?
    + Match all of the following
    + Match any of the following
    + Match all messages {this is the confusing one!} "

    Match all: the search terms are ANDed together

    Match any: the search terms are ORed together

    Match all: the search terms are ignored, and all messages match the filter.
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  • I’m ok
    this erratic behavior may be related to the problem I've experienced. See: http://getsatisfaction.com/mozilla_me...
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  • The topic subject here surely isn't accurate - so is there still a problem here that needs to be fixed?
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  • my problem referenced two items above has gone away. Thanks for checking.
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