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I’m worried

Problem opening pdf attachments in TB

I suddenly have started getting error messages from Acrobat Reader or Acrobat Pro (Problem reading document or document damaged) when trying to open pdf attachments in TB. Upgrading to TB# did not change things.File appears to be damaged or not downloading. Dragging the file to desktop and opening it from there produces same error.
Thanks in advance for your help.
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  • I’m "It ́s broken"
    2
    I am having a very similar problem. PDF attachments are not opening from Thunderbird 3.0.1

    When I click on the attachment in the email I get the dialogue box asking if I would like to open or save. If I choose to open the PDF, Adobe Acrobat Reader is launched, however I get the following message:

    "There was an error opening this document. The file is damaged and could not be repaired."

    The result is the same when I choose to save the PDF first. My first reaction was that the file are indeed corrupted, however I have had it happen several times now and I have just realised that if I use the webmail client from my email host the PDF are perfectly fine.

    I am running TB 3.0.1 on a Vista Home Premium OS. Adobe Acrobat is up-to-date and working fine. Does anyone have a solution for this?

    Cheers
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  • I’m not amused
    More info: I can log into my email provider's web access account, and download and read the pdf document. So it is not corrupted that way.

    It only seems to be a problem when TB downloads the file.
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  • More info: Received a PDF attachment and opened via TB ok. Within Adobe Reader 8, File, Properties shows it was created by Amyuni PDF Converter version 3.03, PDF Version 1.3 (Acrobat 4.x)

    And the document I cannot open was created by Microsoft Office Word 2007, PDF Version 1.5 (Acrobat 6.x)
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  • And finally... I got the bad file to open ok in Adobe Reader v8 by first detaching it from the email (and saving it). I could then open the file with Adobe reader.

    I am using Windows Vista, by the way.
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  • I’m aggravated
    Similar problem--arose only recently (with last update version?)
    Acrobat in no longer launched when an attached PDF is clicked.
    This is v.3.0.4 Tbird on WinXP Pro x64
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  • I’m frustrated
    So why is it everywhere these same issues are posed there is never a solution posted. I can find this same issue over and over but never see a SOLUTION.

    Are we supposed to just go away?
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  • SOLUTION: At least it's a workaround...

    (See above) I was able to open the document by following these steps:

    1. Detach the document from the email and save it.

    2. Open the document with Adobe Reader.
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  • Thanks so much for the reply...

    I detached the document and renamed it three different ways... still no luck... I can open the attachment if I use GoDaddy's email server to access the file -- no problem - and it identifies the file as a Adobe 7.0 document. When I save it from GoDaddy's email server onto my desktop - no issues. the same function does not work from MTB.

    I use Win Vista Home Premium 64-bit OS on an HP laptop
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  • I’m confident
    I have Adobe 9.0 and this works fine in Thunderbird now.
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    • So what are you confident about abrath66? I'm using 9.3.3 -- this is a forum to identify solutions -- you are simply one out of a million users NOT having a problem.
    • Sorry Steve. In this thread 2 months ago I said it was NOT working for me. I am not aware of doing anything special to fix it, but now I am back to say that it is working now, so I assumed Thunderbird fixed it from their end.
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  • I use 9.0 and this is not resolved for me. I tried one solution I read recently which was to check "Allow anti-virus clients to quarantine individual incoming messages" in Tools>Options>Security>Anti-Virus
    this worked for a while and I was thrilled and then a few days ago I started to have the errors again.
    • @Simina - we get it Simina you have the same problem - the problem only needs to be identified once -- now we are waiting for a SOLUTION: which wpsmod1 did not provide by politely offering a "workaround" that works for him but not the rest of us... Also, while I can go to my other email providers server and open the pdf's -- that too is not a solution to Thunderbird's problem.
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  • Steve, I was simply trying to add information about the problem because a different message thread offered the solution I mentioned and it did fix the problem temporarily... I completely agree that opening from Go Daddy which is what I do now is not a solution either. Out of curiosity - do you have the box I referred to checked in your options settings? If you do not could you check it and see if it does anything for you?
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  • I’m at my wits end...
    Sorry -- nothing personal -- just so frustrated with companies having unfixed software issues -- in this case since 2008 -- and not providing a page of solutions; or better yet fixing the problem within their software.

    I did what you mentioned and restarted the computer just to make sure I didn't miss a step and it had no impact.

    I paid 100.00 for an online technician to address the problem about 3 days ago and he said it was the Anti-virus software that had updated and caused me to not be able to open excel files or word or pdf's... I uninstalled the AVG anti-virus software and can now open excel and word and pdf's that are on my computer but pdf attachments are still an issue. I haven't received a test excel or word document today so I am not sure whether the issue has returned.
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  • I originally posted this, and I tried a number of changes to TB settings that were suggested involving how TB "chunks" a file it downloads. These did not completely clear up the problem. I believe I also had problems with some Excel files.

    However, the problem is now no longer appearing, and has not been for a while. It disappeared under Vista, and is still OK under Win 7. I am using TB 3.1 and Adobe pro 9.0.0. I did have to set manually this as the default program to open pdfs.

    DS
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  • I’m better now that I have a workaround...
    Thanks David...

    I'm sort of in the same boat... was told it was probably my anti-virus software that caused the issue... then it was a problem with adobe reader... then Vista and finally TB... I'm running the latest everything TB 3.1, Adobe Reader 9.3.3, Win Vista... Have spent hours uninstalling and reinstalling programs to no avail.

    I was hopeful to get TB to respond and educate us about what they know.

    You say it "disappeared under Vista," sounds like it sort of resolved itself; perhaps by TB but nobody knows.

    I set my settings manually to default to Adobe Reader as well and will keep my fingers crossed, but nothing yet. I noticed I may only be having the problem trying to open old pdf's 7.0... When I open these files a box flashes that says opening Adobe PDF 7.0 and then it disappears and gives me the error message. The files that were sent to me were a few years old so that may have been the issue. I always thought a newer version could open an older version -- but 7.0 is OLD...

    I appreciate everyone's support and feedback and will just keep shipping away.
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  • I’m frustrated
    David,

    We submitted a bug to Mozilla regarding this issue a week ago.

    This is the bugzilla url of the bug: https://bugzilla.mozilla.org/show_bug...

    The problem is that what is being downloaded is another part of the message (generally the html body)

    Could you confirm this by trying to open that file with notepad / textedit or whatever plain text editor you have?
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    • The worst part about this issue is that opening an attachment is "mission critical"; meaning it needs to be fixed immediately. This system of asking for help and waiting days, weeks or months for a reply is simply not a solution.

      I can open MOST pdf's now... but I uninstalled and re-installed everything... Adobe... Windows Vista... and even my AVG Anti-virus software which is what the technician I paid $100.00 dollars to diagnose said he thought was the problem.

      After all this was done the issue has gotten much better but since I wrote about this 2 weeks ago I have had the issue occur 2-3 more times. One time I received two pdf's attached to the same email and could open one but had trouble with the other.

      At the end of the day no one seems to take responsibility for the issue - it's just too easy to say the fault lies elsewhere.
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  • I’m happy
    (Also posted in another thread because there are so many dealing with this issue.)

    I discovered this "solution" for "a" PDF attachment problem, when double-checking a PDF, marked-up attachment I was sending back to the original sender. My PDF attachment (in a "Send Later" email) wouldn't open but the original attachment from my colleague did.

    After banging my head against the wall for a while I realized that there is a conflict in the Add-On, "MIME Edit". There should only be one MIME type: application/pdf. In mine, there was also an entry for just "pdf". It seems that if both are there in the Add-On, it will use the pdf "type" to create the attachment, which will encode it in email as "Content - pdf", Name: *.pdf. When it does this then it tries to use the same MIME type of "pdf" and fails to open the attachment with that Content definition. Whereas, if you ONLY have a MIME type of "application/pdf" in MIME Edit, this gets used to both encode the PDF as an attachment, giving it the label "Content type - application/pdf", and open it as well. After I made this change I was able to attach PDF files to my emails that would also open properly in Thunderbird. So, if you're having problems with some PDF attachments opening and other not, it may be because other Thunderbird users have this same duplication in their "MIME Edit" Add-Ons, which are creating PDF attachments which won't be read properly, because of a "bad" "Content" label in the email source code. Check this in your own "MIME Edit" as well as asking anyone who sends you a PDF attachment that you can't open to check their MIME Edit for this "type" duplication. I think this is a source of some of the PDF attachment problems with Thunderbird.
    • Hi Athome, yesterday I upgraded toTB 3.1.2 and since have had the same problem with opening PDF's. I tried all the logical things and then contacted my IT guys. After following his instructions I can now open all attachments. If your'e still having a problem try this...
      Under TB click on Tools then options,then attachments.Look for PDFs.or 2 files which is what appeared on mine. click on the action drop down list and click on adobe acrobat 8 or 9...whatever you are using. Then click OK. You need to then restart. Mine is now working perfectly. Good luck. Hope this works for you. Kerri S
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  • I’m frustrated
    This don't work for me! I don't understand, i have the same problem for any kind of attachment (ppt, doc,pdf... by now). And the frustrating thing is that outlook open this attachment on the same mail :(. I hate outlook and i never would be used this....
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  • Hi,
    Suffering same problem everytime I update TB. Currently on 3.1.6 and previously deleted duplicated MIME entries and it went away, temporarily.
    Now it's reappeared. Following steps mentioned by Athome, I deleted ALL pdf document association in the attachments section, and sent myself a pdf (1 I previously sent and can't see in my own sent folder but recipient did). Now I can see the pdf attach in my local sent folder, and also the mail in my inbox. Resending the invalid mail and pdf attach doesn't change anything as the content in that mail is already marked incorrectly, and I can't delete, dettach or anything. Either delete the mail or leave it. V.ANNOYING!

    Hope this helps.
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  • martin.dan - is your computer set to accept automatic updates on everything? Mine often gets updates on Adobe products, and I accept them all. I don't have the problem as you describe.
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  • I am seeing this same problem. I am using:

    Thunderbird 3.1.10 on Max OSX 10.6.7
    with Godaddy mail

    I often cannot option PDF attachments. As stated earlier, I can go to Goddady webmail and download the PDF without a problem. When I do a diff of the good and bad PDF, I can see that the PDF retrieved via Thunderbird is getting truncated. The files are identical except for the last few hundred bytes that are missing from the corrupted file. Here's an example of what is missing from the file retrieved using Thunderbird. Difficult for me to determine if this is a Godaddy issue or a Thunderbird issue,

    Adobe Acrobat 9.4.3 Image Conversion Plug-in

    endstream
    endobj
    35 0 obj
    <>stream
    hfi≤0Q0P∞±—wŒ/Õ+Q0◊ ̃ŒL)é∂∞
    )ÇIS0i 1ÜPÊ`  ̈ V?§≤ U? 1=μÿŒ ¿A
    endstream
    endobj
    36 0 obj
    <>stream
    hfi≤0U0P∞±—w.JM,...ÃœsI,I’p±22044054644“∫ÊÍÍöU ̆Eé) ̆I©
    é...E ̆Iâ%
    ñz&z∆ö ̇æ ̆) ̄uÂßî&ßb’ƇôõòûTM‡úüWñZT tàB@Ni∫nfû¶ù@Äk®.‘
    endstream
    endobj
    37 0 obj
    <<>/Filter/FlateDecode/ID[]/Info 85 0 R/Length 122/Root 87 0 R/Size 86/Type/XRef/W[1 3 1]>>stream
    hfibb&FÜöÀ L å'¿dòÏëÖø‚ `q&ê8c ̇...ÒâV&”ödz" ∆k”
    endstream
    endobj
    startxref
    116
    %%EOF

    .
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