Thunderbird seems to have embarked on a campaign of deleting the contents of my folders. It seems automatically to delete my Sent messages that are older than about two months, but in the last day or two it has excelled itself by 1) deleting the ENTIRE content of one of my local folders, and 2) deleting all but three files from another local folder (with those surviving three being from way back in February). I haven’t dared check all the other local folders, but I fear the worst. I can’t afford to keep losing files like this, and I shall have to change to a different e-mail client if I can’t stop Thunderbird from (arbitrarily?) deleting folder contents.
The program version is 3.1.4. I’ve checked all the account settings. The “Empty Deleted Folder on Exit” box is not ticked, and the “Don’t Delete Any Messages” button in Disc Space is filled. I’ve tried ‘Repair Folder’ in ‘Folder Properties’, but nothing has been restored. I’ve compacted folders at intervals, with no apparent effect.
The blurb for Thunderbird 3.1 refers to an Archive folder. Very good, and perhaps it’s where all the deleted messages are being automatically sent to. Under “Copies and Folders” in “Account Settings”, there’s allegedly an “Archives” folder under my name. The only thing is: where is it? The only reference of any sort that I can find is in the drop-down “Message” menu, of which the second entry is “Archive”, but it’s always greyed-out, so I can’t get at it. I can’t find any “Archive” folder anywhere else, and as I’m running it all on Windows 7, the useless Windows 7 Search function can’t find one either.
1. Best of all, of course, would be to stop Thunderbird from automatically(?) deleting file contents at all. (I use the word ‘automatically’ here rather loosely: I don’t know what’s triggering the process. I can, and I have, deleted files manually, but those are specific files which I know that I don’t want. I certainly don’t do wholesale deletions of all files older than some arbitrary date, or the entire file content of some folder or local folder.)
2. Failing that, where is the “Archives” folder? There’s nothing of that name visible in the left-hand column of the opening screen. Beneath my name, there’s Inbox, Draft, Sent, Junk and Deleted, and then Local Folders and their names. But no Archive or Archives.
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EMPLOYEE0Have you checked the individual folders via folder properties, retention policy, to make sure they aren't somehow overriding the per-account settings? And you're sure you checked each account's disk space settings?
If you never archive anything, we don't create an Archives folder, i.e., we create it on demand, the first time you archive a message.
As long as you don't compact your local folders, you can get the messages back - see http://kb.mozillazine.org/Undelete_a_... for more info.
Hi there “TB User” -
Did I sort it out? Well, yes and no: more No than Yes.
The Yes is only a suspicion: that, as with many other computer problems, the answer is often human error. I’m beginning to suspect that Thunderbird, rather like the old IBM memory typewriters, is unforgiving of anything not done EXACTLY the correct way. My suspicion is that, instead of deleting something (something that I wanted to delete, that is) by ticking or clicking the correct boxes or labels or icons or whatever, I used the Delete button on the keyboard, which is a perfectly acceptable action in most programs. I emphasise that this is only a suspicion. So since wondering about this, I’ve been particularly careful to do things By The Book. (It’s a pity only that there isn’t an actual book: i.e. basic instructions on how to use Thunderbird. Whenever there’s a version upgrade, we get lots of PR blurb about how this or that wonderful function has been added, but nothing in actual terms of telling you which key to press and what box to look for and tick. This ties up with your query of how to contact live human beings actually designing Thunderbird.
So, sorry: my only suggestion is that you check very carefully that you’re doing tasks the way that Thunderbird permits.
Did you ever find the "archive" folders? I think by hitting "control A" it basically creates an archive folder on your mail server/ provider (at least for IMAP).
I always suspect my personal human error for most computer problems.
A light bulb went on for one of my problems (maybe). I'd been moving deleted items from my individual ISP folders in the "unified" folders to the "Local" trash folder in the unified folders for long term storage.
That is the point some retention policy I can't find would kick in and delete message bodies for stuff older than 2 months. Sent items and other folders don't seem to be haunted by this problem.
However, there is a second set of local folders that is outside of the unified folders. I have had stuff sitting there that has not disappeared yet. Going into the profile file structure, the unified folder local folder and the non-unified local folder seem to be different. (Again, all guesses because I can't find documentation on how the file structure works).
I will give this a go and see if works.
It also looks like FLOSS has been working on a manual
This section talks about archive:
I'd not realized the archive could be set to a local folder. This might be somewhat of a solution to your problem.