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I’m frustrated

thunderbird wont work on windows 7

I have installed thunderbird on windows 7 and have been getting "Thunderbird is already running, but is not responding ..." error message since first trying to start thunderbird. Have yet to see it run in windows 7
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  • I’m not at all happy
    A am having the same issues. Thunderbird is installed and set-up, it connects to pick up email and then I close it down. I can even restart my system and try to run Thunderbird but i get the same error message. I have read somewhere about lock files and checing the processes running, but Thunderbird.exe is not running and there are no files in the profile with lock in the name. I love Thunderbird, but for the moment I am having to use an alternative.
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  • I’m grateful for win7
    Hey Guys - remember that windows 7 is awesome. I was having the same problem and I did troubleshoot compatibility and set it to windows XP (SP3) and it's working fine since.
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  • I’m thankful
    Okay, so not quite a solution to this problem, but a solution nonetheless to get Thunderbird running on Windows 7. I have PortableApps running off a USB key and Thunderbird Portable on that. Oddly enough, this is the only way I can get Thunderbird to work on Windows 7 at the moment, but it does have the advantage that I can take my emails with me wherever I go.
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  • I’m confident
    1
    Ok first of all, to troubleshooting compatibility you should go to program files/mozilla thunderbird/thunderbird.exe and right click. You should see an option by that name.

    Secondly if that doesn't work - you should try running it on Safe mode. When you install it, safe mode option should appear under 'all programs' > Mozilla thunderbird.

    Let me know how it goes.
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  • Yes TB works very well including the add ins on Win 7 64 on my system. The only issue I have is that TB will not play a sound. I would try to uninstall, and make sure to go to two folders: local @ local roaming and delete the Thunderbird folders and reinstall the latest TB. If you have mail folders settings or preferences in those folders you need to save before deleting ;)
    then try a reinstall.
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  • Having the problem that shows Thunderbird is running in the taskmanager but the program will not show up on the desktop. I'm running Windows 7 Professional 64bit. I have to stop the process several times before the program will launch. It's really,really annoying! This is the ONLY program I've had problems with since installing Win 7.
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  • 2
    This worked for me.

    From the Start menu I did a search for %APPDATA%. In the folder it found therewas a folder called Thunderbird which I deleted. Then Thunderbird opened straight away without problems.
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  • Also have you tried TBird 2.x. That worked for me (Windows 7 64 bit) when 3.x didn't.
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  • I’m frustrated
    I have loaded Thunderbird in Windows 7. It connects to my isp (that I work for) and never receives any mail. It just does this statement.... "Checking to see which emails to index" (or something close to that). Eventually that goes away and if I click Get Mail it just says that it already active and can do it.
    Getting angry that Mozilla is still not responding to this. retarded company.
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  • I’m confident
    My take on the situation: import (copy pasta) any old data into the newest profile AFTER installation. Copying an old profile folder into the roaming AppData folder ticks Thunderbird off (hence the "x is still running"). Just uninstall Thunderbird, back up your old profile stuff, delete it and the local folder and re-install. Import all of the data inside of the old profile folder into the new one. It should work after that; it did for me.
    • Thanks Terry. It works just fine. You hit the nail on the head. For the technically uninitiated like me the following will help.
      1. Every time TB3 is installed a folder dynamically named with a sting of charecters with .default is created. eg 2axpdns3.default
      2 Your profile files from the backup should be restored into this folder. DO NOT copy your earlier .default folder into the path
      user\\appdata\roaming\thunderbird\profiles\
      but copy only the files inside the earlier .default folder.
      3. If your first installation didnot work remeber to delete the folder and all files and folders under ....appdata\roaming\thunderbird... ie there should be nothing under ..\roaming. The TB3 installation wll create this folder thunderbird\profiles\new .default folder.
      4. Now copy paste all the files from inside the backed up profile\???.default folder into the new ???.default folder. ( Remember : Win 7 will report conflicts since same folders and file names will exist in both the .default folders. Each time overwrite the restored file on the existing file and all your new data will be restored.)
      THIS WORKS PERFECT & I got all the following restored
      1. GMail IMAP mail and label folders under inbox, sent items , drafts etc
      2. All my domain name ID ( eZeeBags.com ) inbox etc.
      3. All my contacts under Personal Address Book, collected addresses, eZeeBags.com contacts etc
      4. All calendar data ( Lightning )
      I am releived. Thanks a ton Terry.. againl
    • I just tried this process and it resolved my problems. No "uninstall" is required as some suggest. If you browse into ..../Application Data/Thunderbird/Profiles you will see the generated profile folder.

      My new system is Windows 7 64-bit. The old system was Windows XP SP3. Prior to any migration, I made sure both systems were running Thunderbird 3.1. As a note, in Thunderbird under Tools-> Import, I can import nothing. Thus I've leveraged the manual process described. Works like a champ! THX to all who contributed!!

      If your interested in proving the theory on how to instantly break it then be able to fix it, try this:
      1) Shutdown Thunderbird (I had v3.1)
      2) Move the working profile out (I dragged mine to the desktop).
      3) Copy the profile folder from the other system.
      4) Launch Thunderbird and watch the dialog box pop-up that tells you essentially that "it's already running"...which it isn't.

      To restore it to the way it was:
      1) Remove the "imported" profile folder"
      2) Restore the original profile folder.
      3) Launch Thunderbird and witness is work fine!

      The solution is as stated:
      1) Shutdown Thunderbird.
      2) Copy the contents of the "import" folder to the existing profile folder.
      *Yes, overwrite all the files. (Of course as any good Admin, you are making backups of the folders first, yes?)
      3) Launch Thunderbird and witness is work fine but with ALL of your imported data!
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  • A new TB version came out this week - if none of the solutions work for you...then try installing the new version
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  • I’m Relieved after frustration
    Just installed TB 3.1.1 on Win 7 in 64 bit version. Very difficult to get it to run, receiving error messages such as, " Thunderbird is already running, but is not responding. To open a new window, you must first close the existing Thunderbird process, or restart your system". Followed the instructions above.

    Finally successful when I changed the name of my backed up profile file to the name of the file created by Thunderbird.
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