I’m frustrated

Can't get emails with Charter with Thunderbird, error "account is locked by another session" WAS:Why can't I get current emails?

Sending of password did not succeed. Mail server mail.charter.net responded: [IN USE] account is locked by another session or for maintenance, try again.
I tried and tried again. About every 2 weeks I will suddenly receive my emails from the past.
5 people have
this question
+1
Reply
  • EMPLOYEE
    I’m happy
    Roland Tanglao (Thunderbird Technical Support Lead) January 14, 2010 19:42
    Sue:

    are you also retrieving email via your mobile device or another computer?
    if so try quitting out of the email client on the other mobile devices or computers and see if that helps

    here's a quote from:
    http://androidforums.com/android-loun...
    that may shed some light

    live in California. The help page for charter email has instructions for setting up mobile email using IMAP. This works for me except that my desktop email clients cannot retrieve POP email from charter as long as the Droid is periodically connecting to the IMAP server. If email is turned off on the Droid, the desktop client(s) can eventually retrieve the POP email. The web client does not have a problem. (Welcome to Charter.net - Home)
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. indifferent, undecided, unconcerned happy, confident, thankful, excited kidding, amused, unsure, silly sad, anxious, confused, frustrated

  • I’m frustrated
    This was not the correct answer to this question.
    Error Message:
    Sending of password did not succeed. Mail server mail.charter.net responded: [IN-USE] account is locked by another session or for maintenance, try again.

    No other computers, nor programs, nor device was or is trying to connect. The only thing trying to connect is the Thunderbird. And NOT from a mobile device either!!!
    If someone has a good answer for this PLEASE do.

    For me, the problem only started after the Thunderbird Update. However, after the problem, I went back to the old version; The problem was NOT fixed by this either.

    I guess we're on our own, huh?
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. indifferent, undecided, unconcerned happy, confident, thankful, excited kidding, amused, unsure, silly sad, anxious, confused, frustrated

  • I’m disgusted
    So whats the deal, there is no fix for this? I have an iPhone and need to turn off Charter in the phone every time I want Thunderbird to check my mail for me? Guess which program I'll be uninstalling......
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. indifferent, undecided, unconcerned happy, confident, thankful, excited kidding, amused, unsure, silly sad, anxious, confused, frustrated

  • I have the same problem all of a sudden. I can send emails no problem but when i try to get my new messages i always get

    Sending of password did not succeed. Mail server imap.charter.net responded: [IN-USE] account is locked by another session or for maintenance, try again.

    called charter, zero help as usual.

    I can log into my charter account and read messages, and i can check the other 4 charter email accounts i also have.

    any ideas?
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. indifferent, undecided, unconcerned happy, confident, thankful, excited kidding, amused, unsure, silly sad, anxious, confused, frustrated

  • I’m stumped
    sending of email did not succeed. Mail server pop.charter.net responded: [in-use] account is locked by another session or for maintenance, try again

    The Verizon Droid X email setting was the problem. As soon as I removed the account from the phone settings.... boom, email starts coming in.

    Any solutions to this problem?
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. indifferent, undecided, unconcerned happy, confident, thankful, excited kidding, amused, unsure, silly sad, anxious, confused, frustrated

  • On your imap account go to Account Settings, Server Settings, Connection Security - set to "None"

    That's what got me fixed.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. indifferent, undecided, unconcerned happy, confident, thankful, excited kidding, amused, unsure, silly sad, anxious, confused, frustrated