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I’m Frustrated

WHy did you change the New Account Setup?

Setting up new email with TB is much harder with the default setting being IMAP and the Manual Config doesn't always work you have to go in and edit the account once it is set up up.
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  • I’m feeling betrayed
    I compl;etely agree. My family between us have six accounts with three different providers and each on has to be set up manually as the automatic setup gets it very wrong, and it doesn't seem to have a "learning" feature for the same provider - three accounts with the same provider and each produced the same errors. I mean even yahoo was wrong! Why not have the choice to select manual setup from the new account menu before having to go through all the timewasting procedures. Have you hired ex microsoft coders to produce this release? And why no longer the nice feature where each account kept all it's folders separate that could be collapsed or expanded as required. I don't want to trawl through all my wife and kids sent items to find one of mine.
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  • EMPLOYEE
    I’m hopeful that answers your questions.
    Vanyel: I would appreciate it if you could download the latest beta of Thunderbird 3.1, and write down a list of steps where the Manual Config fails for you. I believe that it should work, and if it doesn't, I'll be happy to try and fix the bugs.

    Trevor: In the latest beta of Thunderbird 3.1, we have fixed the behaviour of the "Stop" button, so at least now you don't have to waste nearly as much time. As well, if you go to http://ispdb.mozillamessaging.com/ you can enter the information for the provider, and we will verify it and add it to our database. (We planned on adding a feature to let users submit their working configs, but haven't had the time to implement it yet.)

    Finally, the latest beta of Thunderbird 3.1 has reverted the default view from "Unified Folders", where we collect all the folders together, to "All Folders", where each account is separate from the others. But you don't have to wait to get this view. You can click the arrows just to the right of the "Smart Folders" text at the top of the account list, and it will switch to alternate folder views. The one you probably want is "All Folders".

    Thanks,
    Blake.
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  • I’m indifferent
    Blake,

    Thanks for your reply and I will try that as soon as I can. However, your reply still begs the question. Why was something that worked simply and effectively changed so dramatically. Several friends whom I had had recommended Thunderbird to either went back to using Windows Live Mail or deleted 3.0 and reinstalled their older versions. I have talked to several people who have given up on Thunderbird because of this change. The old method was simple and easy to use for everyone.

    A disappointed Vanyel
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  • While I agree that it worked, I would hardly call the previous version simple. ;)

    We're hoping that the new version will let people set up their accounts without needing to know hostnames and ports and which flavour of security their ISP is using. (i.e. how would you explain the difference between STARTTLS and SSL/TLS? Or between port 25 and port 587? And what the heck is CRAM-MD5? :) While it is frustrating when it guesses incorrectly, the "Stop" button will leave you in a dialog that should be easy to use to set up your account. (As mentioned before, there were some bugs in that in 3.0, but in 3.1 it's working much better.)

    And if you can report specific things that are going wrong, that will certainly help us make it work better for everyone.

    Thanks,
    Blake.
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    • Is it just me, or does turning off security seem like a bad thing for software to suggest? :)

      And sadly, no, there's no way to change an account from POP to IMAP after you've set it up. At least, none that I know of. I'm not sure why that is, but at least you haven't missed anything. :)

      Later,
      Blake.
    • Avast which is the protect I'm using handles (allegedly) all the security functions when downloading mail and over the years I've never ever had a problem when using it, unlike many leading paid for services which have occaisionally let one slip through.
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