Help get this topic noticed by sharing it on Twitter, Facebook, or email.
I’m frustrated

Mozy won't finish setup wizard - hangs on sign in

Hi - I'm hoping someone can help me out.

I am trying to complete setup, and I have not been able to get past the sign-in page on the Setup Wizard. I added Mozy to my firewall settings (mozyconf.exe and mozystat.exe, and also enabled port 443), even tried turning off my firewall and antivirus (AVG), to no avail.

I am running Vista Business SP2.

Any help you could give me would be appreciated.
4 people have
this problem
+1
Reply
  • Does it ever time-out or give you an error? can you copy and paste the contents of the log file here (c:\program files\mozy\data\mozy.log), and be sure to erase your email when you paste it.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. indifferent, undecided, unconcerned happy, confident, thankful, excited kidding, amused, unsure, silly sad, anxious, confused, frustrated

  • I am having the same issue with MozyPro on Windows Server 2008 R2. I recieve a ConnectionError2 and ConnectionError3 after 5 to 10 minutes of waiting for the software to log in. I have installed and uninstalled the software several times, and the setup gets hung up at the same place each time. I have another server (Windows Server 2003) running MozyPro with no issues for several years.

    Here's my mozypro.log file:

    26May2010 13:50:13 mozyprobackup.exe: service is starting... (version 2.0.12.3)
    26May2010 13:50:13 mozyprobackup.exe: Client OS is Windows Server 2008 R2 Standard Edition, 64-bit (build 7600)
    26May2010 13:50:13 mozyprobackup.exe: Using temp dir: C:\Windows\Temp\
    26May2010 13:50:13 mozyproconf.exe: Using temp dir: C:\Users\Administrator\AppData\Local\Temp\
    26May2010 13:50:14 mozyprostat.exe: Error: Failed to open history: DB_ERROR[1]: no such table: restores
    26May2010 13:50:14 mozyprostat.exe: Error: Failed to open history: DB_ERROR[1]: no such table: restores
    26May2010 13:50:14 mozyprostat.exe: Error: Failed to load history: WDB_ERROR[1000]: No Database opened
    26May2010 13:50:14 mozyprostat.exe: Error: Failed to open history: DB_ERROR[1]: no such table: restores
    26May2010 13:50:14 mozyprostat.exe: Error: Failed to load history: WDB_ERROR[1000]: No Database opened
    26May2010 13:50:14 mozyprostat.exe: Error: Failed to open history: DB_ERROR[1]: no such table: restores
    26May2010 13:50:14 mozyprostat.exe: Error: Failed to load history: WDB_ERROR[1000]: No Database opened
    26May2010 13:50:14 mozyprostat.exe: Error: Failed to open history: DB_ERROR[1]: no such table: restores
    26May2010 13:50:14 mozyprobackup.exe: Error: Missing tables in configuration
    26May2010 13:50:14 mozyprobackup.exe: Error: Failed to open ConfigurationStore
    26May2010 13:50:15 mozyprostat.exe: Error: Can't read value of 'HKCU\Software\mozypro\AppVersion' (error 2: the system cannot find the file specified.)
    26May2010 13:50:22 mozyprobackup.exe: Enumerating VSS backup set contents...
    26May2010 13:50:25 mozyprobackup.exe: Error: Filter blind from fresh install or improper shutdown
    26May2010 13:50:25 mozyprobackup.exe: Error: Filter went blind, performing recovery steps.
    26May2010 14:13:36 mozyprobackup.exe: Error: Unable to retrieve server configuration: 0x80000003
    26May2010 14:34:56 mozyproconf.exe: Using temp dir: C:\Users\Administrator\AppData\Local\Temp\
    26May2010 14:35:00 mozyproconf.exe: Using temp dir: C:\Users\Administrator\AppData\Local\Temp\
    26May2010 14:35:04 mozyproconf.exe: Using temp dir: C:\Users\Administrator\AppData\Local\Temp\
    26May2010 14:44:22 mozyprobackup.exe: Error: Unable to retrieve server configuration: 0x80000003
    26May2010 14:46:41 mozyproconf.exe: Using temp dir: C:\Users\Administrator\AppData\Local\Temp\
    26May2010 14:46:41 mozyproconf.exe: Warning: Configuration is already running.
    26May2010 14:46:50 mozyproconf.exe: Using temp dir: C:\Users\Administrator\AppData\Local\Temp\
    26May2010 14:46:50 mozyproconf.exe: Warning: Configuration is already running.
    26May2010 14:46:52 mozyproconf.exe: Using temp dir: C:\Users\Administrator\AppData\Local\Temp\
    26May2010 14:46:52 mozyproconf.exe: Warning: Configuration is already running.
    26May2010 15:22:07 mozyprobackup.exe: Error: Unable to retrieve server configuration: 0x80000003
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. indifferent, undecided, unconcerned happy, confident, thankful, excited kidding, amused, unsure, silly sad, anxious, confused, frustrated

  • I am having the same problem, needed to reinstall Mozyhome on system using Win 7. gets to the sign on page at end of set up and just hangs up. no error message just won't go farther. Have uninstalled it and redownloaded. Same issue.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. indifferent, undecided, unconcerned happy, confident, thankful, excited kidding, amused, unsure, silly sad, anxious, confused, frustrated