Why Doesn't Mozy recognize external hard drives?

  • Question
  • Updated 4 years ago
I have installed Mozy but my "fixed" hard drives are not listed under the file system. However, the drives are listed when setting up local backup. How can I get Mozy to recognize my drives?
Photo of Robert OrkandRO

Robert Orkand

  • 1 Post
  • 0 Likes

Posted 4 years ago

  • 1
Photo of Mike Jones

Mike Jones, Official Rep

  • 543 Posts
  • 52 Likes
Are you on the latest version of Mozy? Do you have the drive selected for a local backup? I heard the older versions will black list the drive you select for your local backup (so, if you select the drive for a local backup, it will disappear in the file system tab). However, I believe that is not true for the latest version.

If that isn't the issue, you may want to ask your question in the mozy community for a little more exposure (community.mozy.com).