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Why Doesn't Mozy recognize external hard drives?

I have installed Mozy but my "fixed" hard drives are not listed under the file system. However, the drives are listed when setting up local backup. How can I get Mozy to recognize my drives?
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  • Are you on the latest version of Mozy? Do you have the drive selected for a local backup? I heard the older versions will black list the drive you select for your local backup (so, if you select the drive for a local backup, it will disappear in the file system tab). However, I believe that is not true for the latest version.

    If that isn't the issue, you may want to ask your question in the mozy community for a little more exposure (community.mozy.com).
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