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My Coke Rewards FAQ
Joined on December 15, 2011
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FAQ - Points Deleted from Account
Hi MCR, my points have been deleted from my account, how do I get them back?
Reward Quality Not as Expected
I ordered a reward and the quality is not up to par, how do I return this?
Sweepstakes Winners
Where can I find the winners from a sweepstakes?
Deleting an Account
I would like to delete my account.
Reward Delivery
When will I receive my reward?
Code not accepted
I've tried entering a code several times and it won't work.
Reward Information Request
I'd like to know more information about a reward, but I can't find any additional information on the website. Can you help?
Points Expiration Question
I heard that points expire, is this true?
FAQ - Participating Brands Question
How can I find if my favorite brand is part of the My Coke Rewards program?
Coca-Cola Products Not a Part of My Coke Rewards
Why isn't my favorite brand a part of the program?
Stores Not Accepting Coupons
My store won't accept my coupon and/or the pricing is different.
Additional Information
How do I know when you will add new items?
Learn More
How do I learn more about bonus points?
Delayed Response due to "research"
The customer service representative said they needed 5-7 days to research my account. Why is that?
Coupon Not Received
It said it would take 5-6 weeks to receive a coupon. It has been 8 weeks still haven't received.
How to Use the Program
I have a ton of Coke caps, how do I redeem them?
Catalog Question
Where are the rewards?
Rules Inquiry
How many accounts can I or my family have?
Residency Requirement
Do I have to be a resident of the US to join the program?