I have been trying to get on your site for over a week and it keeps telling me the page has been moved, but it won't re-direct. Help!
Posted 4 years ago
MP, Employee
Hi, Wanda. Please clear your cache and cookies or try using a different browser. MCR will perform best with Internet Explorer 10, Chrome and Firefox 19 or higher. Our website will not perform if you’re using private browsing mode. If you continue to have problems, please call 866-674-2653 between 9 a.m. and 7 p.m. EST M–F. Select your language, press 1 to "find out how MCR works" and 0 to reach an agent. They can best assist you individually.
Dear Veronica, I have been faithfully
entering codes from bottle caps for 2-3 years now. I am getting close to
the reward I want. If I don't enter more codes soon I will lose what I
have accumulated. I have done everything you suggested here regarding emptying cache and cookies using Firefox 44 and a brand new copy of Chrome that had NO cookies or caches. The My Coke Rewards site does not work. I have even tried to access the MCR site using a brand new MacBookPro, where the browsers had never even tried to access MCR. I am starting to believe the whole points thing is a scam.
Where can I write to My Coke Rewards directly? In order to get an Email address customer service, you have to log on to the website. I cannot log on to the website because "the server is not responding." Please give me an Email address where I can contact My Coke Rewards directly.
MP, Employee
Hi, Catey. We're sorry about that inconvenience, please call 866-674-2653 anytime between 9 a.m.–7p.m. EST Monday through Friday. Select your language, press 1 to "find out how MCR works" and 0 to reach an agent. They can best assist you individually.
Coke,
Browser updates are not the issue. I have Chrome version 48. and that is the most up to date, I have also attempted with IE 11 and Firefox 41, the most up to date of each browser.
It is the domain. Get this issue resolved first and then tell people they need to update their browser if that still does not work.
Until then, get some tech folk who are able to get the servers up and running again and put them to work.
Browser updates are not the issue. I have Chrome version 48. and that is the most up to date, I have also attempted with IE 11 and Firefox 41, the most up to date of each browser.
It is the domain. Get this issue resolved first and then tell people they need to update their browser if that still does not work.
Until then, get some tech folk who are able to get the servers up and running again and put them to work.
(Edited)
Thank you! Right, my browsers are all updated, from Firefox to safari. The Coke reward website is the problem.
MCR folks are still NOT getting it. We need to be able to go online and enter codes and Firefox and Chrome browsers do not give us access. This is like a plot to prevent us from being able to enter codes and qualify for rewards. Please offer us some assistance by getting the website to work for us.
(Edited)
I wrote directly to Coke, which I believe they must have forwarded my message over to MCR. They replied with all of this detailed description on which version of what browsers will work. They gave all of this browser advice and said if I still had problems to contact my internet provider. Miraculously, I went directly to the site right after I read the email and BOOM! Works just fine now. Even from my phone now too, just like it used to months ago. Anyone else try to go on to MCR recently and find it working again?
Really now?
I tried accessing with Chrome, IE, and Firefox just now and none of them worked. Which versions did they have you downgrade to to make it work? I say downgrade because ALL of my browsers are up to date with the most recent version and nothing comes through but error after error.
I tried accessing with Chrome, IE, and Firefox just now and none of them worked. Which versions did they have you downgrade to to make it work? I say downgrade because ALL of my browsers are up to date with the most recent version and nothing comes through but error after error.
Wow! I did not downgrade actually. All of my browsers are completely up to date and I didn't change a thing. It just started working for me again out of the blue. My Firefox is something like 44.0 or higher. This is CRAZY.
Let's see if this works
#Veronica Schvimer, @Veronica Schvimer, are you able to answer this instead of just telling us to call the customer service?
#Veronica Schvimer, @Veronica Schvimer, are you able to answer this instead of just telling us to call the customer service?
MP, Employee
Hi, TM.
We are aware of the issue and we are working on a solution. We will post an update as soon as we have additional information. We apologize for any inconvenience and thank you for your patience as we work to get this resolved.
We are aware of the issue and we are working on a solution. We will post an update as soon as we have additional information. We apologize for any inconvenience and thank you for your patience as we work to get this resolved.
