While I understand it's a privilege for us to be involved in this program and I am very appreciative, I am also very frustrated. I saw that your Christmas rewards are now going to be on the Beta site. My mother, father, sister, friend, husband and I all have coke rewards accounts, but none of us have twitter(and none of us want it) and therefore have no way to earn status upgrades to redeem "gold level" rewards. Will we be able to do the Christmas rewards redemption without having a higher status? If not, we will have wasted all our time entering our codes all year. We literally save just to do this all year and it's the only thing we redeem. Please let me know so I can tell everyone. Thanks.
Posted 6 years ago
B. Smith, Employee
Well I too am disappointed. I am the only one in my house that drinks Coke products, and I do so mainly to get the points. I am too old to want to tweet and anything else to get Beta points or status and really don't need any more folks knowing my every move. Thanks for nothing!!!! Oh and I don't need one of your cut and paste responses.
(Edited)
B. Smith, Employee
HI Carol, I am sorry to hear you are disappointed in this year's holiday promotion. I'll be sure to pass along your feedback to our team. I hope you have a wonderful holiday season surround by those who make you happy!
Clearly, Coke is not listening. I guarantee you that buying Pepsi products will help them listen. They know that they have taken advantage of their loyal customers. I have over 7000 points that I now can not use for the gift cards.
B. Smith, Employee
Thank you for the feedback, David. I'll be sure to pass it along to our team. We've been enjoying seeing what our members are most thankful for and what the holidays mean to them. We hope you have a wonderful holiday season!
Do you even read these or do you just cut and paste stock answers to everyone??
Coke gets a BIG lump of coal in their stocking this year for switching 12 days of Christmas over to Beta only. I too just as a lot of my fellow loyal coke drinkers save points all year long especially for this promotion. VERY DISAPPOINTING! Wish I could sell all points, that way all my time wasted would be somewhat worth while. PLEASE RECONSIDER CHANGING 12 DAYS OF CHRISTMAS BACK TO NORMAL SO EVERYONE COULD ENJOY IT.
I find the whole beta site very frustrating. More about getting people to post positive things on social media about Coke than it is rewarding loyal customers.
B. Smith, Employee
Hi David, please note that you do not have to mention Coke, Coke products or our rewards partners in any of the tweets in order to unlock wishes on Santa's Wishlist.
Do you really think that people believe that?
B. Smith, Employee
Hi David, the Santa's Wishlist Challenges did not require members to mention any Coke brand or MCR, but simply asked members to help spread the holiday spirit by sharing with who makes you happy, your traditions and more. Certain Challenges, such as the Classic vs. Modern poll, are centered around a Coca-Cola brand, but if you do not wish to participate in these Challenges, it is not mandatory. Earning Status can also be done by non-social activities such as watching videos about your favorite brands, completing your profile and more.
At this time, all Holiday rewards were also added to the Rewards Catalog and do not require social actions to redeem them. Unfortunately most of the rewards sold out several weeks ago when they were available to members both through Santa's Wishlist and again through the Catalogs. We're sorry to hear you were unable to receive the gift cards you were hoping to cash in on this year.
At this time, all Holiday rewards were also added to the Rewards Catalog and do not require social actions to redeem them. Unfortunately most of the rewards sold out several weeks ago when they were available to members both through Santa's Wishlist and again through the Catalogs. We're sorry to hear you were unable to receive the gift cards you were hoping to cash in on this year.
(Edited)
Again I chime in, although I feel forced to use beta, I am not happy about it. I have always enjoyed the normal MCR site, when I go to beta, I'm not a happy camper. Note: I would bet most of your users are not 20 years old. The young people of today love social media, and that's great for them. I would bet than the majority of your users are more of a mature age, and don't use social media that often, or at all!
The only reason I have twitter, was to sign up for something at one time, another force down my throat deal!
Why don't companies listen to their customers? I'll never know! Then they ask why are sales down?..hmmmm....listen to your customers! It's very easy.
I do appreciate the rewards, but please stop fixing what's not broke, I repeat.
My sister does MCR too, I told her that she would have to use beta to get any gift cards this year. She would not even hear of it, and she is much younger and uses social media.
My sister and use to have fun...previous years, logging on, being on the phone together to get the gift cards, sure it took some time, but we always had fun!
I spent hours upon hours trying to figure beta out. I finally did, although I don't even know how I did it. I was so upset about the wasted time it took me.
I even called customer service to walk me through it, trying to use twitter, and even the CS rep didn't know how either. She said she didn't use twitter either, and could not help.
Ok done venting for now, I'm sure that Coke won't listen to us, more time wasted, but feels good to vent. Lowers my blood pressure.
DO YOU REALLY THINK WE BELIEVE THIS CANNED REPLY....? (BELOW)
"We've been enjoying seeing what our members are most thankful for and what the holidays mean to them."
WHO REALLY READS MCR MEMEBERS TWITTER ACCOUNTS? THE CEO?
The only reason I have twitter, was to sign up for something at one time, another force down my throat deal!
Why don't companies listen to their customers? I'll never know! Then they ask why are sales down?..hmmmm....listen to your customers! It's very easy.
I do appreciate the rewards, but please stop fixing what's not broke, I repeat.
My sister does MCR too, I told her that she would have to use beta to get any gift cards this year. She would not even hear of it, and she is much younger and uses social media.
My sister and use to have fun...previous years, logging on, being on the phone together to get the gift cards, sure it took some time, but we always had fun!
I spent hours upon hours trying to figure beta out. I finally did, although I don't even know how I did it. I was so upset about the wasted time it took me.
I even called customer service to walk me through it, trying to use twitter, and even the CS rep didn't know how either. She said she didn't use twitter either, and could not help.
Ok done venting for now, I'm sure that Coke won't listen to us, more time wasted, but feels good to vent. Lowers my blood pressure.
DO YOU REALLY THINK WE BELIEVE THIS CANNED REPLY....? (BELOW)
"We've been enjoying seeing what our members are most thankful for and what the holidays mean to them."
WHO REALLY READS MCR MEMEBERS TWITTER ACCOUNTS? THE CEO?
B. Smith, Employee
Hi Donna, we appreciate your feedback. I will be sure to pass it along to our team. We have indeed enjoyed reading what our members were thankful for this season and watching them spread the holiday cheer. You can read member's submissions as well by following the hashtags or viewing the ones we responded to from @MyCokeRewards.
Since our beginning in 2006, we have been dedicated to delivering fun, engaging ways to reward consumers for picking up their favorite Coca-Cola beverages. Grab your favorite beverages, enter codes, and get rewarded — plain and simple. We have continued to evolve to bring you even more ways to participate and get rewarded on MCR Beta. Now we’re bringing it all together for one awesome experience under one roof for 2015.
The new My Coke Rewards program is aimed at providing a variety of ways members can participate and earn rewards based on what suits you. Points lovers, code entry is here to stay! Vote in quizzes and polls, watch fun videos, or share a delicious Coca-Cola recipe. Active on social? Great! Get involved in social Activities that match your interests. This ensures that we can bring you not only a rewarding loyalty program, but also a sustainable one.
Since our beginning in 2006, we have been dedicated to delivering fun, engaging ways to reward consumers for picking up their favorite Coca-Cola beverages. Grab your favorite beverages, enter codes, and get rewarded — plain and simple. We have continued to evolve to bring you even more ways to participate and get rewarded on MCR Beta. Now we’re bringing it all together for one awesome experience under one roof for 2015.
The new My Coke Rewards program is aimed at providing a variety of ways members can participate and earn rewards based on what suits you. Points lovers, code entry is here to stay! Vote in quizzes and polls, watch fun videos, or share a delicious Coca-Cola recipe. Active on social? Great! Get involved in social Activities that match your interests. This ensures that we can bring you not only a rewarding loyalty program, but also a sustainable one.
This is nothing more than fluff and bull. Coke only wants everyone to provide them with free advertising. This program is NOT engaging or rewarding.
I am wondering if Coke remembers the fiasco they created when they changed the Coke formula. This reminds me of that event as it is REALLY frustrating their most loyal customers.
Kim M.
What? B. Szuminsky, I heard you say Coke is screwing its loyal customers for the holidays. How is that a "richer, more rewarding experience"?! "Richer" for Coke maybe, cause you got the sales out of dooping us all year, and then drop your bomb. Like Mandy, I do not have (nor want) Twitter or Facebook accounts, and never dreamed that would be a hard stop to actually even SEEING, much less, redeeming rewards in the reward program. I won't allow you to force me to create invasive social accounts. So I guess I saved and entered codes ALL frigging year for a sharp stick to the eye. I have bronze status (whatever that means cause I don't even understand the Beta site), nowhere near gold. NOT that that should matter. A customer shouldn't have to stand on their head and shoot fire balls from their mouths (or other extraneous acts) to 'unlock' & cash in rewards...I already did my end of the deal by showing my brand loyalty all year. Know what Coke gets in return for Christmas...loss of a long-time customer. Merry Christmas and Goodwill to you too. You have 2 wks left to re-vamp your program...will you do that for your customers and ignore us?
B. Smith, Employee
C Metz
Donna
I drink about 8-10 cans of coke a day. I am a very dedicated Coke customer for life, now you want us to jump through extra hoops. I too save my points all year for the Christmas Gift Cards.
Beta sucks in my opinion, please reconsider this mess. What a way for Coke to say Merry Christmas to us. I have a facebook and twitter account but I really don't use them, don't have time to tell the world what I am doing every min. of my day.
Coke please don't think that your users are all into social media. There are many reasons that some can't sign up for those social media accounts, maybe some ex-lover is stalking them, it would not be safe for them.
Re-think this Beta, I don't see many saying how much they love the beta, do you?
B. Smith, Employee
Debbie Peterson
Anne Borchardt Boron
C Metz
"Thank you for contacting MyCokeRewards.com. We appreciate the opportunity to assist you.
We’re sorry to hear that you are disappointed with our Holiday program moving to Beta this year. We believe this move will allow members to have a richer, more rewarding experience. Please keep an eye out for additional program information including exciting details about rewards and sweeps coming soon.
In case you didn't know, you can enter codes for points or to participate in challenges on MCR Beta and you are not required to use a social media account. Beta has fun content for everyone like trivia, recipes, and polls that do not require a Twitter account. And there are many ways to earn status! By simply signing up, logging in, and completing your profile will jump-start your earning. When you level up, not only will you unlock bonus points, you'll get early access to new rewards and exclusive access to others.
If you have any other questions, please feel free to contact us again."
It's nice to receive the same "canned" response I've seen on other forums. In my opinion, the Beta program DOES NOT provide a richer more rewarding experience. How is it more rewarding!?!? Not only is it LESS rewarding, it is confusing, intrusive, aggravating, and more time consuming. I have been an MCR member since 2006 and it is apparent my brand loyalty to Coke is worth nothing more than a "cut and paste" response.
B. Smith, Employee
We hope you have a wonderful holiday season!
C Metz
Anne Borchardt Boron
lauri brown
B. Smith, Employee
At this time, all Holiday rewards were also added to the Rewards Catalog and do not require social actions to redeem them. Unfortunately most of the rewards sold out several weeks ago when they were available to members both through Santa's Wishlist and again through the Catalogs. We're sorry to hear you were unable to receive the gift cards you were hoping to cash in on this year.