I just redeemed a 6 month subscription to Club Pogo. The code DOES NOT work. I see that it may have expired but I just redeemed it TODAY. Why have it on your website still if it is no longer valid??? How do I get my 400 points back?!?!
Posted 5 years ago
B. Smith, Employee
If I do this research for you, am I going to be refunded my 400 points???
B. Smith, Employee
Hi Lisa, Thank you for letting us know. We've reached out to Club Pogo for assistance.
I have reached out to them as well, and they are saying the error is on YOUR end because you let me redeem something that was expired. So now, how about refunding my 400 points???
B. Smith, Employee
Hello Lisa, our team is looking into this and will reach out directly. Thank you for your patience.
Do you have any idea how long this investigation will take? I have been going back and forth with you for a week now. This is crazy. But it is also simple. You gave me a product which has expired. You offered it and allowed me to redeem it. This is your error, not mine. So the solution is simple. Refund the points you took away from me since I can not use them! Why are you making it so hard?
B. Smith, Employee
Hello Lisa, a member of our Customer Care team will reach out to you directly regarding your account.
Hello? Anyone working today??
B. Smith, Employee
Hello Lisa, we apologize for any delay in response. Due to the volume of questions and comments on our social channels, we cannot guarantee an immediate response. We apologize if that has caused any inconvenience.
