I just redeemed a 6 month subscription to Club Pogo. The code DOES NOT work. I see that it may have expired but I just redeemed it TODAY. Why have it on your website still if it is no longer valid??? How do I get my 400 points back?!?!
Posted 5 years ago
B. Smith, Employee
If I do this research for you, am I going to be refunded my 400 points???
B. Smith, Employee
Hello Lisa, in order to research your account, we will need the link to the reward you redeemed, the date you redeemed it and your email address. We apologize for any inconvenience having to provide this information may cause.
(Edited)
Fine, here is the information you've requested. Please refund my account ASAP!
http://www.mycokerewards.com/rewards/...
February 4th, 2015
bernieandlisa1126@aol.com
http://www.mycokerewards.com/rewards/...
February 4th, 2015
bernieandlisa1126@aol.com
B. Smith, Employee
Hello Lisa Marie, For assistance, please contact our Customer Care team via the contact form found here: CokeURL.com/MCRcontact. Our team will get back to you within 48 hours.
I've already done that, a week ago, when this whole thing started. I've heard NOTHING back and it's been well over 48 hours. I gave you the information you've requested, and now you're passing the buck? You couldn't have just said that from the beginning if you knew you weren't capable of remedying this issue?!?!
B. Smith, Employee
Hello Lisa, we are not able to access member accounts via social media for security reasons. I will be happy to escalate this internally if you have not received a response within 48 business hours.
And you knew this a week ago, so again I ask, why didn't you say that then??? For a refresher, I will use your statement, verbatim..." in order to research your account, we will need the link to the reward you redeemed, the date you redeemed it and your email address." Wow, you guys are really trying to drive customers away!!!
Yeah you got them to email me alright, and say sorry the reward you are looking for is no longer available, please check back often as we add new rewards all the time??? REALLY? You and your team are so incompetent it's unreal...!!!
So they email me again and send me the same code AGAIN. What is wrong with y'all??? The code is EXPIRED. You are offering something on your website that you cannot redeem!!! REFUND MY 400 POINTS!!!
B. Smith, Employee
Hi Lisa, Thank you for letting us know. We've reached out to Club Pogo for assistance.
I have reached out to them as well, and they are saying the error is on YOUR end because you let me redeem something that was expired. So now, how about refunding my 400 points???
B. Smith, Employee
Hello Lisa, our team is looking into this and will reach out directly. Thank you for your patience.
Do you have any idea how long this investigation will take? I have been going back and forth with you for a week now. This is crazy. But it is also simple. You gave me a product which has expired. You offered it and allowed me to redeem it. This is your error, not mine. So the solution is simple. Refund the points you took away from me since I can not use them! Why are you making it so hard?
B. Smith, Employee
Hello Lisa, a member of our Customer Care team will reach out to you directly regarding your account.
Hello? Anyone working today??
B. Smith, Employee
Hello Lisa, we apologize for any delay in response. Due to the volume of questions and comments on our social channels, we cannot guarantee an immediate response. We apologize if that has caused any inconvenience.
