Collecting points for codes | My Coke Rewards Customer Community

How come some codes are being cancelled? The code should have been worth 18 points but it is worth 0 and the message says the promotion has been cancelled, and so far I have 6 like that. I have been trying to get an answer for over a month now with no result.

Dana L(9421)

8 Posts
1 Reply Like

Posted 4 years ago

4 years ago

MP, Employee

653 Posts
39 Reply Likes

Hi, Dana. It appears the code(s) you are attempting to redeem were produced prior to 2014, and per the program rules, “product codes that were produced prior to 2014 are not valid for use in the Program". While we cannot credit your account for the expired code(s), we’re happy to provide goodwill points as a one-time gesture. Please call 866-674-2653 anytime between 9 a.m.–7p.m. EST Monday through Friday. Select your language, press 1 to "find out how MCR works" and 0 to reach an agent.

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2016-02-07T19:09:24+00:00

Patrick Clare

1 Post
0 Reply Likes

I, too, have been getting that message. It is from a new 12 pack and is a 14 digit code.

2016-02-07T22:08:55+00:00

Buddy

1 Post
0 Reply Likes

Same here. 12 packs purchased in last 30 days with "use by" date of 05/21/16.

2016-02-08T01:30:14+00:00

Russell

3 Posts
0 Reply Likes

Yeah, I'm having the same problem. It took the codes from 20 packs of Diet Coke, but when I enter the codes from Coke boxes, I get the "promotion over" message. It's the new Coke boxes with the Super Bowl theme and they're 14 digit codes.

2016-02-08T02:25:06+00:00

Jeff

1 Post
0 Reply Likes

I keep getting this too- even on new boxes! One was from December of 2015- the winter themed box- the soda isn't even expired, but the code is. Bah!

2016-02-08T16:48:33+00:00

Kathy Kohl Ball

1 Post
0 Reply Likes

Just tried enter a 12 pack code too and got the same promotion ended error code. It is from a recently purchased coke package. Sounds like a software glitch to me...

2016-02-09T13:36:33+00:00

George C

1 Post
0 Reply Likes

Having the same problem. This is a new 12pack of Zero just purchased. Expiration date is may16.

2016-02-10T01:55:34+00:00

Suzanne Byrer-Tidrow

1 Post
0 Reply Likes

I'm getting the same problem, brand new box of coke zero.

3 years ago

Mbayang Gueye

2542 Posts
3 Reply Likes

Hi
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