Customer service? | My Coke Rewards Customer Community

What's going on with the website customer service? I've emailed three times about the same issue over the last 2+ weeks and have yet to get a reply other than an automated one.

Adrion Saenz

3 Posts
0 Reply Likes

Posted 7 years ago

7 years ago

L. Newton

2405 Posts
91 Reply Likes

Hi Adrion, what issue are you having?

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7 years ago

Adrion Saenz

3 Posts
0 Reply Likes

I won the year supply of Wheat Thins and Coke Zero. I received my prize a few weeks ago, but the Coke Zero coupons I was sent are not valid for another 6 months. I'd like to know why and how I can exchange them for coupons I can use.

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7 years ago

L. Newton

2405 Posts
91 Reply Likes

Hi Adrion, can you please call us about this? Please call 866-674-2653 anytime 9am-7pm EST Monday through Friday to reach an agent directly. Select your language, press 1 to ‘find out how MCR works’, and 0 to reach an agent.

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7 years ago

Adrion Saenz

3 Posts
0 Reply Likes

After almost 3 weeks I finally received a reply yesterday, which was basically, "We meant to do that. Sorry.". Very disappointed in you guys. If you're going to give away prizes that can't be used immediately, you need to put those terms in the rules.

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7 years ago

Justin Kody Guffey

1 Post
0 Reply Likes

i need to get my nike e card that i redemed my points for resent to my email.kade.guffey@yahoo.com it was a 50 dollar coupon for nike thanks

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2013-06-27T13:01:14+00:00

L. Newton

2405 Posts
91 Reply Likes

Hi Justin, please call our team regarding this. Please call 866-674-2653 anytime 9am-7pm EST Monday through Friday to reach an agent directly. Select your language, press 1 to ‘find out how MCR works’, and 0 to reach an agent.